Crypto-Native UX Researcher (Remote - Jakarta, Indonesia)

The Crypto-Native UX Researcher's main responsibilities at Token Metrics include conducting qualitative and quantitative research such as user interviews, usability testing, and surveys to understand user needs. This role also involves analyzing user interactions and on-chain activities to identify areas for improvement, partnering with designers to apply research findings, and engaging directly with customers to gather valuable insights.

To qualify for the Crypto-Native UX Researcher position at Token Metrics, candidates should have at least 3 years of experience in UX research or a related field, with a robust portfolio showcasing user-focused outcomes. Furthermore, active participation in the blockchain ecosystem, familiarity with analytics tools, and exceptional communication skills are essential.

Token Metrics emphasizes a great user experience by employing UX researchers to gather insights and analyze user behavior. The Crypto-Native UX Researcher will convert research findings into actionable design recommendations, thereby ensuring that products are user-friendly and meet the needs of both novice and experienced crypto users effectively.

In the Crypto-Native UX Researcher role at Token Metrics, a variety of research methodologies and tools are employed, including user interviews, surveys, usability testing, and blockchain analytics tools like Dune Analytics and Etherscan. These methods are vital for understanding crypto behaviors and user interactions.

The role of Crypto-Native UX Researcher aligns perfectly with Token Metrics' mission to empower users through data-driven insights by ensuring that the platform is intuitive and effective. The insights garnered from user research help make navigating the complex world of crypto more accessible for all, fulfilling the company's goal of providing top-tier crypto insights.

In answering this question, highlight specific projects where you conducted research relevant to crypto users. Discuss the methods you used, the insights you gained, and any improvements to user experience that resulted from your findings.

Discuss methodologies like user interviews, usability testing, and surveys. Explain why these methods are particularly suited for understanding the unique behaviors of crypto users and how they contribute to enhancing user experience.

You should mention the importance of continuous feedback loops and iterating on designs based on user sentiment. Outline how you might adapt your approach to receive timely feedback, ensuring that you maintain relevance amidst market changes.

Share your experience using tools like Dune Analytics or Etherscan, detailing specific projects or analyses you’ve conducted. Highlight how you've used these insights to inform UX decisions.

Prepare to share a specific example where your research led to actionable design insights. Discuss the before-and-after scenario, emphasizing the positive outcomes resulting from the changes made.

Discuss your approach to synthesizing research data. Explain how you prioritize insights based on user needs, strategic goals, and feasibility, and how you communicate these priorities to stakeholders.

Point out specific challenges such as navigating user privacy concerns or understanding the varying levels of crypto literacy. Discuss how you addressed these challenges in your previous roles.

You can mention resources like industry blogs, online courses, or communities where UX trends are discussed. Highlight how you integrate this knowledge into your research and design processes.

Emphasize the importance of clear communication and storytelling in presenting your findings. Discuss how you tailor your presentations to different audiences, ensuring that technical insights are understandable.

Share your vision on how UX design will evolve in the crypto space, considering trends like increased user engagement and accessibility, and explain how you see yourself contributing to this evolution.