Customer Service Representative - job 1 of 5
Company Description
About Veolia North America
A subsidiary of Veolia Group, Veolia North America (VNA) offers a full spectrum of water, waste and energy management services, including water, and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. VNA helps commercial, industrial, healthcare, higher education, and municipality customers throughout North America. Headquartered in Boston, Mass., Veolia North America has approximately 10,000 employees working at more than 350 locations across the continent. Please visit our website www.veolianorthamerica.com.
Job Description
Pay Rate: $27.55 per hour.
BENEFITS
Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental and vision insurance. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
Position Purpose:
Under general direction of Supervisor. employee shall perform customer and field activities related to phone calls, billing, adjustments, collection and/or shut off of customer accounts. Employee will act as a liaison between departments and customers as needed. Handle various other tasks as assigned by management.
Primary Duties/Responsibilities:
- Handles and completes customer inquiries concerning billing, meter reading/changes, AMI or other related reading equipment, collections, payments and payment processing, applications for service lines, and advises customers of tariff rate changes and any fees associated with billing or adjustments, etc.
- Receives payments for water bills from customers, balances cash drawers, and prepares bank deposits, and-transmittals daily.
- Opens, routes and processes incoming mail.
- Processes and maintains meter related and customer account records: including, but not limited to, field orders, to do's, Hi Lows, zero consumption, consecutive estimate reports.
- Handles customer and field personnel calls and requests and completes such calls and requests or relays information as necessary to ensure timely resolution.
- Operates usual office machines and related customer service software/programs etc.
- Greet and receive visitors at the building and direct them accordingly,
- Operates telephone switchboard, handles incoming and outgoing calls and relays information as necessary.
- Performs all other customer service related miscellaneous work as assigned by management including CS inbox responses, website responses, faxes.
- Shift work requirement: Monday - Friday.
Qualifications
Education/Experience/Background:
- High School Diploma/GED is required.
Additional Information
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.
Average salary estimate
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Join Veolia North America as a Customer Service Representative and be the friendly voice that connects our customers with essential services! Located at 162 Old Mill Rd in West Nyack, NY, this role is all about helping others by providing support for inquiries related to billing, collections, and account management. With a pay rate of $27.55 per hour, you will handle various tasks including processing payments, managing customer accounts, and addressing inquiries via phone or in-person. As an integral part of our team, you'll act as a liaison between different departments to ensure timely resolutions for our clients’ needs. Your day will be filled with engaging customer interactions, whether it’s resolving issues, balancing cash drawers, or even receiving visitors at our office. At Veolia, we pride ourselves on ensuring our customers feel valued, and your personalized approach will help maintain our high service standards. Not only do we offer a competitive salary, but you’ll also enjoy a fantastic benefits package that includes health, dental, and vision insurance, along with a robust 401(k) retirement plan. Your work here makes a difference in your community, so if you're enthusiastic about providing exceptional customer service in a supportive and dynamic environment, we would love to hear from you!
Veolia group is the global leader in optimized resource management. With nearly 169,000 employees worldwide, the Group designs and provides water, waste and energy management solutions which contribute to the sustainable development of communities...
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