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Director, Change Management

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

At Visa, our incredibly talented people drive the continued success and growth of our business. As a People team, our mission to recruit, engage, grow, and empower that talent is now more critical than ever.

One of our top priorities this year is to link our People Team Transformation to our People Strategy implementation. As we transition from the People Team Transformation phase to executing our People Strategy, it is imperative to have a strong leader who can drive adoption and ensure the success of both individual initiatives and the overall strategy. As a key leader, this person will drive the People Team Strategy implementation, and be responsible for leading, coaching and developing a growing team of Change Management Practitioners. 

This role will report directly to the Senior Director, People Team Accelerator OCM/PMO Lead who will oversee a new team of resources dedicated to executing on the People Team transformation workstreams.

Essential Functions:

  • Leadership and Team Development: Lead, coach, and develop a growing team of Change Management Practitioners, fostering a high-performance culture and continuous professional growth.
  • Strategic Implementation: Drive the design, development, delivery, and management of communications about changes to tools and processes across the People organization.
  • Change Management Execution: Implement change management activities for multiple People Strategy-related changes and impacts, ensuring seamless integration and execution.
  • Transformation Planning: Create and manage comprehensive end-to-end transformation OCM plans, aligning with strategic objectives and timelines.
  • Stakeholder Communication: Manage effective communication channels to keep all stakeholders informed, proactively raising risks or challenges as needed.
  • Readiness Assessment: Evaluate and ensure user readiness, conducting impact analysis and change management assessments to gauge change readiness.
  • Success Metrics: Define and measure success metrics, monitoring change progress and making data-driven adjustments to strategies.
  • Collaboration and Influence: Interface with key partners and stakeholders, serving as the primary point of contact for the workstream/project team. Possess the strength to stand up to VP team members and respectfully disagree while collaborating to drive projects forward.
  • Project Management: Oversee team deliverables to achieve target scope, schedule, and cost, maintaining high standards of quality and efficiency.
  • Integration and Reporting: Integrate change management activities into project plans, tracking and reporting issues and action items.
  • Leadership Support: Support the creation of materials for Transformation Leadership Team Meetings, providing insights and recommendations.
  • Global Team Coordination: Work with virtual teams located in different time zones and with differing cultures, ensuring cohesive and inclusive collaboration.
  • Change Advocacy: Be an agent for change, embodying and promoting the principles of effective change management throughout the organization.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualification

  • 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications:

  • 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
  • 12+ years professional experience with a Bachelor's degree, MBA and/or change management, certification a plus
  • Proven experience in leading organizational change management initiatives and driving strategic transformations.
  • Entrepreneurial and flexible, strategic thinker who can balance strategy with detailed execution
  • Strong leadership and direct management of projects/teams experience with coaching for success Ability to adapt quickly to changing priorities, assignments, and roles Comprehensive understanding of change management principles, methodologies, and best practices.
  • Demonstrated ability to manage complex projects and deliver results within scope, schedule, and budget.
  • Excellent written and verbal communication skills with the ability to distill complex information into a compelling narrative, and in a variety of formats (ex. presentations, talking points, executive summaries, etc.)
  • Strong attention to detail
  • Exceptional collaboration and partnership skills in a global, matrixed environment with cross-functional teams
  • Self-starter, results oriented individual with the ability to roll up their sleeves and handle numerous projects concurrently

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 145,400.00 to 210,800.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Average salary estimate

$178100 / YEARLY (est.)
min
max
$145400K
$210800K

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What You Should Know About Director, Change Management, Visa

Imagine stepping into a transformative role as the Director of Change Management at Visa in Ashburn, VA, where your leadership and vision will shape the future of the organization. At Visa, we are not just a company; we are a global leader in payments and technology, committed to connecting the world through innovative solutions. In this pivotal position, you will take charge of leading, coaching, and developing a dedicated team of Change Management Practitioners as we embark on the exciting journey of implementing our People Strategy. You’ll be at the forefront of driving the design and communication of essential changes, ensuring seamless integration throughout our People organization. If you thrive in a dynamic environment and have a passion for fostering a high-performance culture, this role will empower you to make a substantial impact. You’ll blend strategic planning with execution, evaluating user readiness, and dealing with complex projects while collaborating across diverse teams. Your ability to navigate change will be the key to our success, demonstrating a thorough understanding of change management principles and methodologies. Beyond logistics, you’ll embody the spirit of change advocacy within the organization, inspiring others along the way. Join us at Visa, where your influence as Director of Change Management can lead to meaningful growth not just for our team, but for our customers around the globe! Ready to make a lasting impact?

Frequently Asked Questions (FAQs) for Director, Change Management Role at Visa
What responsibilities does the Director of Change Management at Visa have?

The Director of Change Management at Visa is responsible for leading a team of Change Management Practitioners, driving the implementation of the People Strategy, and managing communication of changes across the organization. This role involves creating comprehensive transformation plans, assessing change readiness, and establishing success metrics to ensure effective execution of multiple workstreams.

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What qualifications are preferred for the Director of Change Management position at Visa?

Candidates for the Director of Change Management role at Visa should ideally possess 12 or more years of professional experience in change management, with a Bachelor's or advanced degree such as an MBA. Proven leadership experience in driving strategic transformations and a comprehensive understanding of change management methodologies are vital, making strong communication and collaboration skills essential.

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What skills are essential for success as a Director of Change Management at Visa?

Success in the Director of Change Management role at Visa requires skills such as strategic thinking and execution, exceptional leadership capabilities to mentor teams, strong project management acumen, and the ability to communicate complex information clearly. Additionally, candidates should be self-starters who can manage multiple projects while fostering an inclusive team environment.

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How does the Director of Change Management contribute to Visa's People Strategy?

The Director of Change Management plays a crucial role in curating the People Strategy at Visa by overseeing change management activities tied to its implementation. This includes aligning transformation plans with strategic objectives, managing stakeholder communications, and ensuring that changes are integrated seamlessly to enhance the overall strategy's effectiveness.

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Is travel required for the Director of Change Management role at Visa?

Yes, the Director of Change Management position at Visa entails a travel requirement of approximately 5-10%. This occasional travel may be necessary to connect with global teams across different locations as part of the collaborative efforts in driving change.

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Common Interview Questions for Director, Change Management
How do you define change management and why is it important?

Change management is the structured approach to ensuring that changes are implemented smoothly and successfully. In your response, you can highlight that it includes planning, communication, and support, crucial for minimizing resistance and enhancing acceptance of new initiatives within an organization like Visa.

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Can you provide an example of a successful change management initiative you led?

Reflect on a specific project where you effectively managed change. Outline the objectives, the change process, how you engaged stakeholders, and the positive outcomes achieved, emphasizing the tangible benefits for the organization and its employees.

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How do you assess readiness for change in an organization?

Discuss the methods you employ to evaluate readiness, such as conducting surveys or focus groups, analyzing impact assessments, and engaging with stakeholders to gauge their concerns and prepare them for the changes ahead.

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What strategies do you use to communicate change to stakeholders?

Explain the importance of clear, transparent communication. Share examples of communication strategies you have utilized, such as multi-channel updates, feedback loops, and tailored messaging to ensure stakeholder understanding and buy-in.

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How do you handle resistance to change within a team?

Touch on the significance of empathy and active listening. Explain that you would first seek to understand the root causes of resistance, address concerns directly, and involve team members in the change process to foster ownership and commitment.

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What experience do you have with change management tools or software?

Highlight any change management tools or platforms you have used, illustrating how they facilitated your work. Be specific about functionalities like project tracking, communication, and analytics that enhanced your change management efforts.

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How do you measure the success of a change management initiative?

Discuss key performance indicators (KPIs) and metrics you would establish to evaluate success. This could include adoption rates, employee satisfaction scores, and overall impact on organizational objectives to ensure that the change achieved its intended benefits.

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What role does leadership play in change management?

Emphasize that effective leadership is critical for successful change. Strong leaders at Visa need to model change behaviors, communicate a vision, and inspire confidence among their teams, guiding everyone throughout the transition.

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How do you ensure inclusivity in your change management processes?

Outline ways to ensure diverse perspectives are included in the change process, such as engaging cross-functional teams, using feedback mechanisms, and ensuring representation from various demographics to create a supportive environment.

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What best practices do you follow for integrating change management into project plans?

Describe the importance of embedding change management from the beginning of a project. Discuss best practices like aligning change activities with project milestones, continuous stakeholder engagement, and adapting methods based on feedback to ensure a smooth transition.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
March 15, 2025

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