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Director, Change Management - job 12 of 21

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At Visa, our incredibly talented people drive the continued success and growth of our business. As a People team, our mission to recruit, engage, grow, and empower that talent is now more critical than ever.

One of our top priorities this year is to link our People Team Transformation to our People Strategy implementation. As we transition from the People Team Transformation phase to executing our People Strategy, it is imperative to have a strong leader who can drive adoption and ensure the success of both individual initiatives and the overall strategy. As a key leader, this person will drive the People Team Strategy implementation, and be responsible for leading, coaching and developing a growing team of Change Management Practitioners.

This role will report directly to the Senior Director, People Team Accelerator OCM/PMO Lead who will oversee a new team of resources dedicated to executing on the People Team transformation workstreams.

Essential Functions:

Leadership and Team Development: Lead, coach, and develop a growing team of Change Management Practitioners, fostering a high-performance culture and continuous professional growth.
Strategic Implementation: Drive the design, development, delivery, and management of communications about changes to tools and processes across the People organization.
Change Management Execution: Implement change management activities for multiple People Strategy-related changes and impacts, ensuring seamless integration and execution.
Transformation Planning: Create and manage comprehensive end-to-end transformation OCM plans, aligning with strategic objectives and timelines.
Stakeholder Communication: Manage effective communication channels to keep all stakeholders informed, proactively raising risks or challenges as needed.
Readiness Assessment: Evaluate and ensure user readiness, conducting impact analysis and change management assessments to gauge change readiness.
Success Metrics: Define and measure success metrics, monitoring change progress and making data-driven adjustments to strategies.
Collaboration and Influence: Interface with key partners and stakeholders, serving as the primary point of contact for the workstream/project team. Possess the strength to stand up to VP team members and respectfully disagree while collaborating to drive projects forward.
Project Management: Oversee team deliverables to achieve target scope, schedule, and cost, maintaining high standards of quality and efficiency.
Integration and Reporting: Integrate change management activities into project plans, tracking and reporting issues and action items.
Leadership Support: Support the creation of materials for Transformation Leadership Team Meetings, providing insights and recommendations.
Global Team Coordination: Work with virtual teams located in different time zones and with differing cultures, ensuring cohesive and inclusive collaboration.
Change Advocacy: Be an agent for change, embodying and promoting the principles of effective change management throughout the organization.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$135000 / YEARLY (est.)

min

max

$120000K

$150000K

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What You Should Know About Director, Change Management, Visa

As the Director of Change Management at Visa, located in Ashburn, you'll be stepping into a pivotal role that shapes our People Team Strategy implementation. The importance of fostering talent has never been more pronounced, and you'll be at the forefront of ensuring that we drive adoption and successfully navigate our transformations. Your role will involve leading and developing a dynamic team of Change Management Practitioners, fostering an environment of high performance and continuous growth. You'll be responsible for crafting and delivering impactful communications regarding changes in tools and processes across the people organization. With your extensive expertise in change management, you will implement strategies for multiple People Strategy-related initiatives, ensuring they’re integrated seamlessly into the organization. A significant part of your job will entail creating comprehensive transformation plans that align with our strategic objectives and timelines, while also managing effective communication with all stakeholders. You'll assess user readiness and monitor success metrics to measure the impact of change initiatives. Additionally, your ability to collaborate and influence will be key as you work closely with various teams and project members. You'll also oversee project management tasks to maintain high standards while coordinating with global teams across different cultures and time zones. Consider stepping into this hybrid position and becoming a change advocate at Visa, where your leadership can make a significant difference in our people-focused strategies.

Frequently Asked Questions (FAQs) for Director, Change Management Role at Visa

What are the responsibilities of the Director of Change Management at Visa?

The Director of Change Management at Visa is responsible for leading a team of Change Management Practitioners, driving the implementation of the People Team Strategy, and ensuring effective communication regarding changes to tools and processes. This role involves developing transformation plans, conducting readiness assessments, and managing stakeholder communication to mitigate risks.