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Director - North America Product - job 12 of 21

Essential Functions

  • Analyze, comprehend and assess the scope of the data quality trends within the US Business and Commercial issuer portfolios
  • Develop and implement a comprehensive data quality program consisting of multiple work streams to address the data quality issues with Acquirers, Merchants, and Visa platforms.
  • Understand and maintain a deep understanding of the commercial payment landscape, with a focus on the issuing side.
  • Provide subject matter expertise to external partners at the issuing banks, the issuing processors and develop and implement a complete plan for issuer reporting and changes – US region (awareness, education, commitment, change execution, monitoring, post support).
  • Provide SME-level support to teams engaged with issuer data quality reviews.
  • Maintain monitoring system to track data provider engagement efforts.
  • Provide statistical analysis on data quality trending.
  • Provide program status updates to stakeholders at all levels with applicable detail based on the targeted audience.

Secondary Job Responsibilities:

  • The candidate will interact with various stakeholders across the organization as well as with external clients and will have close working relationship with our Commercial Data Solutions team.
  • Strong leadership and interpersonal skills are required as cross-functional projects occur on a regular basis.
  • Must demonstrate well-developed interpersonal, organizational, and communication skills.
  • Collaborates easily and successfully with varying levels of stakeholders and management in a matrix organization structure.
  • Operates with minimal supervision and able to make informed, well-reasoned decisions independently.
  • Thrives on an environment that is fast paced, rapidly changing, and customer focused.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Director - North America Product, Visa

Are you ready to take your career to the next level? Join us as the Director - North America Product at a leading company based in San Francisco! In this dynamic role, you'll be at the forefront of shaping our data quality initiatives within the US Business and Commercial issuer portfolios. Your expertise will be key in analyzing data quality trends, developing comprehensive programs, and implementing multiple work streams to address data quality issues with Acquirers, Merchants, and the Visa platforms. Your deep understanding of the commercial payment landscape, especially on the issuing side, will be essential as you provide subject matter expertise to our external partners at issuing banks. You’ll develop and execute plans focused on issuer reporting and drive significant changes while ensuring effective communication and education within your teams. With a strong emphasis on statistical analysis and program monitoring, you'll keep stakeholders informed and engaged at all levels. This hybrid position requires strong leadership, excellent interpersonal skills, and the ability to make informed decisions independently. If you thrive in a fast-paced, rapidly changing environment, we want you on our team!

Frequently Asked Questions (FAQs) for Director - North America Product Role at Visa
What are the primary responsibilities of the Director - North America Product at the company?

The Director - North America Product will be responsible for analyzing data quality trends and developing a comprehensive data quality program. You’ll implement work streams addressing issues across Acquirers, Merchants, and Visa platforms while providing expert guidance to external partners at issuing banks.

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What qualifications are required for the Director - North America Product position in San Francisco?

To excel as the Director - North America Product, candidates should possess strong leadership and communication skills, a solid understanding of the commercial payment landscape, and expertise in data quality. Experience in stakeholder engagement and data analysis is also crucial.

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How does the Director - North America Product interact with other teams in the organization?

In the role of Director - North America Product, you will engage with cross-functional teams within the organization and maintain close relationships with the Commercial Data Solutions team. Effective collaboration is key as you lead initiatives and communicate updates to various stakeholders.

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What kind of work environment can the Director - North America Product expect?

As the Director - North America Product, you will thrive in a fast-paced and rapidly changing environment. Expect to operate with minimal supervision while collaborating with various levels of management and stakeholders, which is essential for driving projects to completion.

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Is the Director - North America Product position remote or in-office?

This position is hybrid, meaning that while you will work from the office in San Francisco, specific expectations for in-office days will be confirmed by your hiring manager, allowing for a balanced work structure.

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Common Interview Questions for Director - North America Product
Can you describe your experience with data quality programs?

When answering this question, provide specific examples of data quality initiatives you've led or contributed to. Highlight your analytical skills and the impact of your project on the organization’s performance.

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How do you stay updated on trends in the commercial payment landscape?

Discuss your methods for staying informed, such as following industry publications, attending conferences, or participating in professional groups. Emphasize your proactive approach to learning and adapting your knowledge.

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What strategies do you use to communicate complex information to stakeholders?

Highlight your ability to tailor your communication style depending on the audience. Use examples where you've successfully conveyed intricate concepts in a digestible and engaging manner.

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How would you handle conflicts between team members during a cross-functional project?

Explain your conflict resolution strategy, focusing on active listening and fostering a collaborative environment. Share past experiences where you successfully navigated team disagreements.

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Describe a time you made a significant decision independently.

Provide a detailed example of a situation where you utilized data and insights to inform your decision-making process. Reflect on the outcome and what you learned from the experience.

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What experience do you have working with external partners?

Outline your history of collaboration with external clients or partners. Discuss the skills you used to build relationships and achieve common goals.

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How do you manage multiple work streams effectively?

Share your time management techniques, such as prioritization and task delegation, along with specific examples of how you successfully handled multiple projects simultaneously.

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What is your approach to statistical analysis in relation to data quality?

Discuss your background with statistical methods and tools. Provide an example where your analysis led to actionable insights that improved data quality.

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How do you keep stakeholders informed about program status and data quality trends?

Emphasize the importance of regular communication. Explain how you use dashboards, reports, or presentations to update stakeholders on developments.

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In your view, what are the biggest challenges facing the commercial payment sector today?

Articulate your perspective on current industry challenges, supported by recent trends or data. This shows you are knowledgeable and engaged with the sector you would be working in.

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Full-time, hybrid
DATE POSTED
April 3, 2025

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