Sales Engineering Analyst - job 6 of 23

As a Sales Engineering Analyst at Visa Acceptance Solutions, your primary responsibilities include conducting technical discovery calls, providing proof of value demonstrations, and collaborating with various departments to ensure that our solutions meet client requirements. You will also demonstrate API-based functionalities, create technical architecture diagrams, and offer pre-sales support in a merchant-facing environment.

To excel as a Sales Engineering Analyst at Visa Acceptance Solutions, candidates should possess a mix of sales skills and technical knowledge. Proficiency in APIs, familiarity with Visa Acceptance Solutions such as CyberSource and Authorize.net, and experience in collaborating with sales and account management teams are essential. A detail-oriented mindset and excellent communication skills are equally important for successful interactions with clients and internal stakeholders.

In the Sales Engineering Analyst role at Visa Acceptance Solutions, you play a crucial part in the sales cycle by providing ongoing technical expertise and guidance. Your role involves engaging in pre-sales activities, articulating how VAS solutions fit within the merchant ecosystem, and supporting existing merchants as their needs evolve, which ultimately drives opportunities to closure.

The work environment for a Sales Engineering Analyst at Visa Acceptance Solutions is hybrid, providing flexibility to work both remotely and in-office as needed. You’ll collaborate with a diverse team across various departments and participate in client-facing meetings and events, which adds variety to your day-to-day tasks while enabling you to engage with industry leaders!

As a Sales Engineering Analyst at Visa Acceptance Solutions, you will utilize a variety of tools, including Microsoft Dynamics CRM for logging activities, SharePoint for documentation, and Postman for executing REST APIs. You'll also create architectural diagrams and technical validation documents to support your presentations and client interactions.

When answering this question, showcase your background in conducting effective technical discovery calls by highlighting specific examples where you identified client needs and successfully communicated our solutions. Discuss the preparation you undertook and any methodologies you employed to ensure productive discussions.

When responding to this question, emphasize your ability to simplify complex concepts. Provide an example where you translated technical jargon into understandable terms for a client. Mention techniques such as using analogies or visuals to enhance understanding.

For this question, discuss any hands-on experience you have with APIs, including the tools you’ve used for demonstrations. Explain how you prepare for these demonstrations, ensuring they effectively showcase the value of the service to the client.

In your answer, detail how effective communication and alignment with internal departments are key. Share your approach to ensuring everyone involved is updated and on the same page, possibly detailing tools you use for collaboration.

Leverage this opportunity to highlight your blend of technical and sales skills. Emphasize your detail-oriented nature and ability to thrive in a hybrid work environment while ensuring you understand both client and business needs.

When discussing prioritization, share techniques you employ to manage your workload, such as utilizing organizational tools, setting deadlines, and maintaining clear communication with team members to ensure focus on critical tasks.

In your response, share a specific instance that illustrates how you handled after-sales support, ensuring the client was satisfied and their needs were met as they evolved, which subsequently built a stronger relationship.

Highlight your systematic approach to documenting technical requirements by discussing the tools you use, the level of detail you maintain, and your process for ensuring accuracy and completeness for stakeholders.

Express your familiarity with Microsoft Dynamics CRM and provide examples of how you have used it in previous roles to log activities and keep track of client information to drive successful relationships.

Share how you collect and synthesize market feedback, whether through direct client interactions, surveys, or collaboration with internal teams. Emphasize the importance of this feedback in shaping product solutions at Visa Acceptance Solutions.