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Senior Manager, People Analytics Generative AI Platform - job 18 of 21

As the Senior Manager for the People Analytics AI Platform, you will play a pivotal role in shaping and executing our Generative AI strategy and roadmap for the People Team. This role involves working within an agile framework and utilizing JIRA tools and processes to track and log progress.  You will be driving the development of both chatbot and generative AI solutions to deliver connected and enriched employee experiences.  The focus will be to strengthen the relationship our employees have with our People analytics and metrics by simplifying and enhancing the employee-data interact model.  Additional responsibilities will include defining the key success criteria and metrics to demonstrate the ROI of all created solutions, tracking the implementation of the Generative AI solution, and supporting ongoing adoption and change management. Working closely with our People Technology team, you will manage the entire lifecycle of the product, from inception to maintenance. This position offers the unique opportunity to make a significant impact in a fast-paced and innovative environment.

Key Duties:

  • Define and manage the implementation of the Chatbot and Generative AI strategy and product roadmap, leveraging your experience with Generative AI-based applications.
  • Drive the development of Generative AI solutions that deliver connected employee experiences.
  • Define key success criteria and metrics to demonstrate the ROI of created solutions.
  • Oversee the entire product lifecycle, creating custom solutions from inception to deployment and ongoing maintenance.
  • Track the adoption of the Generative AI solution and support ongoing adoption and change management.
  • Collaborate with the People Technology team, utilizing agile principles and JIRA tools to manage product development.
  • Gather, prioritize, and articulate product and customer requirements working with key stakeholders to define the product vision.
  • Stay up to date with AI and machine learning trends, applying this knowledge to the continuous improvement of the platform capabilities and products.
  • Lead cross-functional teams to execute the product roadmap, ensuring products are delivered on time and within budget.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Average salary estimate

$135000 / YEARLY (est.)
min
max
$120000K
$150000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Manager, People Analytics Generative AI Platform, Visa

Are you ready to take on an exciting challenge as a Senior Manager for People Analytics at an innovative company in Austin? In this pivotal role, you will be the driving force behind our Generative AI strategy and roadmap for the People Team. We’re looking for someone who thrives in an agile environment and is well-versed in using JIRA for tracking progress. Your mission will be to lead the development of sophisticated chatbot and generative AI solutions that enhance employee experiences and make people analytics more accessible. You'll be defining the key success metrics that showcase the ROI of your innovations and will oversee the entire lifecycle of our AI products—from inception to deployment and beyond. Collaborating closely with the People Technology team, you’ll gather and prioritize customer requirements, keeping the product vision aligned with our strategic objectives. An essential part of your job will also include tracking the adoption of these solutions, ensuring that they are not only implemented successfully but embraced within the organization. If you have a passion for AI and a knack for driving change, this is the role for you. You’ll be leading cross-functional teams to ensure timely delivery and budget compliance, all while staying ahead of trends in AI and machine learning. Join us and make a significant impact within a fast-paced and innovative environment as we transform employee interactions with analytics!

Frequently Asked Questions (FAQs) for Senior Manager, People Analytics Generative AI Platform Role at Visa
What are the responsibilities of a Senior Manager, People Analytics at this company?

The Senior Manager, People Analytics at our company will oversee the Generative AI strategy and product roadmap within the People Team. Key responsibilities include driving the development of chatbot and AI solutions, defining key success metrics, and managing the entire product lifecycle from inception to maintenance. The role involves collaboration with the People Technology team utilizing tools like JIRA.

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What qualifications do I need to apply for the Senior Manager, People Analytics position?

To be considered for the Senior Manager, People Analytics role, candidates should have strong experience in Generative AI applications, an understanding of product management lifecycle, and familiarity with agile methodologies. A background in people analytics or related fields, along with excellent leadership and communication skills, will also be critical.

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How does the company support the adoption of AI solutions in the People Analytics team?

The company supports the adoption of AI solutions by emphasizing stakeholder engagement, comprehensive training, and continuous feedback mechanisms. As a Senior Manager, you will play a crucial role in creating an environment where employees feel empowered to leverage AI applications effectively, enhancing their experience with People analytics.

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What project management tools are used in the Senior Manager, People Analytics role?

In the Senior Manager, People Analytics position, you will primarily use JIRA as your project management tool. This will help streamline tasks, track progress, and ensure that projects stay on schedule. Your expertise in using such tools will be vital for managing the product development lifecycle efficiently.

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Is the Senior Manager, People Analytics position remote or hybrid?

The Senior Manager, People Analytics role is classified as a hybrid position. This means you will have the flexibility to work both remotely and in-office, with the exact number of days in the office to be discussed with your hiring manager. Such arrangements support a balance between collaboration and flexibility in your work environment.

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Common Interview Questions for Senior Manager, People Analytics Generative AI Platform
How do you prioritize product features for the Generative AI platform?

When prioritizing product features for the Generative AI platform, I first gather input from stakeholders to understand their pain points. Then, I evaluate the potential ROI and impact of each feature. Based on these factors, I create a prioritized roadmap that aligns with our strategic goals, ensuring a balance between short-term wins and long-term value.

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Can you describe your experience with JIRA in managing product development?

My experience with JIRA in managing product development has been extensive. I utilize it for task management, progress tracking, and sprint planning while ensuring visibility across cross-functional teams. By maintaining well-defined epics and user stories, I've been able to drive projects forward while facilitating effective communication among team members.

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What strategies do you employ to ensure successful change management during product launches?

To ensure successful change management during product launches, I employ strategies such as early stakeholder engagement, comprehensive training sessions, and ongoing support resources. I believe in maintaining open lines of communication to address concerns and gain feedback, which fosters a positive adoption experience within the organization.

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How do you measure the success of AI-driven initiatives in People Analytics?

I measure the success of AI-driven initiatives in People Analytics through clearly defined key performance indicators (KPIs) such as user adoption rates, overall employee engagement improvements, and feedback metrics. Regularly monitoring these metrics helps to evaluate ROI and refine our strategies to achieve optimal results.

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What challenges do you foresee in implementing Generative AI solutions in People analytics, and how do you intend to overcome them?

Some challenges in implementing Generative AI solutions in People Analytics may include data privacy concerns and resistance to technological changes. I plan to address these by prioritizing robust data governance frameworks and promoting the benefits of these solutions through targeted communication and training initiatives.

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Describe a successful AI project you've led or contributed to.

In a recent project, I led the development of an AI-based chatbot designed to enhance the employee onboarding experience. By collaborating with stakeholders, we gathered insights that shaped the chatbot's features, resulting in a marked increase in employee satisfaction rates as well as a decrease in the time spent on administrative tasks.

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How do you stay updated with the latest trends in AI and machine learning?

I stay updated with the latest trends in AI and machine learning by regularly attending industry webinars and conferences, subscribing to top journals, and participating in online communities. This commitment to continuous learning ensures that I bring innovative ideas and practices to my role as Senior Manager, People Analytics.

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What tools or software are essential for successful product lifecycle management in this role?

Essential tools for successful product lifecycle management in this role include JIRA for project tracking, Confluence for documentation, and analytics software for measuring performance. Familiarity with AI development tools is also valuable for overseeing the creation and management of generative AI solutions.

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How do you approach collaborative work with cross-functional teams?

I approach collaborative work with cross-functional teams by fostering a culture of open communication and shared goals. I believe in setting clear expectations, utilizing collaborative tools, and respecting diverse perspectives. Regular check-ins and feedback loops are also crucial to maintaining team alignment and project momentum.

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What is your vision for the future of People Analytics powered by Generative AI?

My vision for the future of People Analytics powered by Generative AI involves creating a more personalized and intuitive employee experience. I aspire to leverage predictive analytics and real-time insights to guide decision-making while facilitating a data-driven culture that empowers employees and leaders alike to thrive.

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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...

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Full-time, hybrid
DATE POSTED
April 2, 2025

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