Senior Manager, Risk and Identity Product Solutioning (Issuing) - job 17 of 20

As the Senior Manager, Risk and Identity Product Solutioning at Visa, the responsibilities include developing client-specific solutions, coordinating with sellers for smooth implementation, participating in pre-sales discussions, consolidating client feedback, and supporting the sales teams in resolving issues. This collaborative approach ensures that Visa meets the evolving needs of its clients effectively.

To qualify for the Senior Manager, Risk and Identity Product Solutioning role at Visa, candidates typically need a combination of extensive experience in risk and identity solutions, strong analytical and strategic thinking skills, excellent communication abilities, and a knack for understanding client needs. A background in financial technology or product management is often beneficial.

The Senior Manager, Risk and Identity Product Solutioning plays a crucial role in Visa’s success by ensuring that their Issuer Risk and Identity Solutions align with market demands. By developing strategies for effective rollouts and gathering client feedback, this position enhances client satisfaction and drives business growth, maintaining Visa's competitive edge in the industry.

The hybrid work model for the Senior Manager, Risk and Identity Product Solutioning at Visa means that there will be a blend of in-office and remote work. Specific expectations regarding time spent in the office will be discussed with the hiring manager, allowing for flexibility while still fostering collaboration and engagement with the team.

In the role of Senior Manager, Risk and Identity Product Solutioning at Visa, some travel is expected. This travel is primarily to meet with clients and partners to gain insights into their needs and ensure that Visa’s solutions are addressing their requirements effectively.

In developing client-specific solutions, I would start by thoroughly understanding client needs through direct engagement and gathering feedback. This involves analyzing their pain points and leveraging Visa's global resources to create tailored offerings that align with their objectives and market trends.

I believe open communication and collaboration are key in coordinating with cross-functional teams. I would set up regular check-ins, use collaborative tools for project management, and ensure everyone is aligned on priorities and objectives, making adjustments as needed based on feedback and evolving needs.

Prioritizing client feedback involves categorizing requests based on urgency and impact. I would systematically evaluate feedback against business goals and available resources while collaborating with teams to ensure that the most critical needs are addressed first for maximum effectiveness.

Enhancing client engagement during pre-sales discussions requires active listening and a consultative approach. I would present tailored use cases that resonate with clients’ challenges, encourage open dialogue, and use visual aids such as whiteboards for ideation, ensuring that we fully address their concerns.

I stay updated on market trends by following industry publications, attending conferences, participating in webinars, and networking with other professionals. Continuous learning through online courses or certifications also helps me stay ahead in the rapidly evolving landscape of risk and identity solutions.

In my previous role, I worked closely with sales teams to promptly resolve client issues by creating channels for effective communication. We utilized CRM tools to track client concerns, and I ensured that sales representatives were well-informed about solutions available, enabling swift resolutions.

My initial steps in developing a go-to-market strategy would involve conducting a thorough market analysis to understand customer segments, identifying key competitors, and defining our unique value proposition. I would also collaborate with stakeholders to ensure buy-in and alignment on the proposed strategy details.

Success can be measured through various metrics, including client adoption rates, customer satisfaction surveys, and monitoring the performance of risk solutions in real-time. Additionally, analyzing feedback for continuous improvement is essential to adapt to evolving client needs.

I have extensive experience in synthesizing customer feedback by systematically collecting insights through surveys and interviews, analyzing trends, and compiling actionable data. This enables me to communicate critical requirements to product teams, ensuring that the voice of the customer is effectively integrated into product development.

Fostering collaboration requires creating a culture of open communication and shared goals. I would facilitate regular alignment meetings, utilize collaborative tools for visibility on projects, and encourage teams to share knowledge and insights, ensuring that everyone is working towards a common vision for success.