Sr. Manager, Events and Video Production Operations - job 13 of 20

The Sr. Manager, Events and Video Production Operations at Visa is responsible for leading a team to ensure seamless end-to-end operations for events and video productions. This includes managing live streaming, overseeing technical readiness for executive events, and coordinating with external vendors. The role emphasizes developing strategies for scalable event support while monitoring team performance to guarantee high customer satisfaction and impactful results.

Candidates for the Sr. Manager, Events and Video Production Operations at Visa should have a strong background in event operations, video production, and team management. Essential qualifications include excellent customer service skills, technical expertise in production technologies, and the ability to analyze and solve problems dynamically. Experience in managing vendor contracts and budgets, along with a proven track record of executing high-profile events, is also highly beneficial.

In the role of Sr. Manager, Events and Video Production Operations at Visa, collaboration is key. You'll work hand-in-hand with Executive IT teams to ensure the technical readiness of events. Additionally, you will coordinate with external vendors to manage contracts and service levels, fostering partnerships that enhance the quality and efficiency of event support.

Success in the Sr. Manager, Events and Video Production Operations position at Visa requires a unique mix of skills. Strong leadership abilities to manage and mentor a diverse team are essential, along with expertise in event technology and operational processes. Exceptional problem-solving skills and a focus on customer service will also contribute to ensuring that every event runs smoothly and meets organizational standards.

The work environment for the Sr. Manager, Events and Video Production Operations at Visa is hybrid, offering flexibility while promoting a collaborative atmosphere. You will be in a dynamic setting where teamwork, innovation, and meticulous attention to detail are highly valued. Expect a fast-paced environment where you can effectively influence the organization’s operational support strategies.

In answering this question, highlight specific projects where you've led event management and video production efforts. Discuss the scale of the events, the teams you managed, and the outcomes. Make sure to emphasize any challenges you faced and how you overcame them to deliver successful results.

When asked about prioritization, outline your approach to time management and operational efficiency. Discuss methods such as using project management tools, delegating tasks to team members, and maintaining clear communication with stakeholders to ensure that each event's needs are met without compromising quality.

In your response, explain your approach to building relationships with vendors and understanding their services. Share examples of successful negotiations where you secured favorable terms without sacrificing quality. Mention your focus on service-level agreements to ensure compliance and satisfaction.

Discuss your problem-solving strategies during live events, focusing on proactive preparation such as running technical rehearsals and having contingency plans in place. Highlight your ability to stay calm under pressure and quickly diagnose and resolve issues to maintain the event flow.

When discussing metrics, mention key performance indicators (KPIs) such as attendee feedback, engagement rates, budget adherence, and overall satisfaction. Explain how you collect and analyze this data to inform future event planning and improve operations.

Provide a detailed account of a challenging event, focusing on specific obstacles you faced—whether they were logistical, technical, or team-related. Describe the steps you took to navigate these challenges, emphasizing the skills you utilized and the successful outcomes achieved.

Discuss the importance of fostering a positive team culture by offering support, recognition, and opportunities for professional development. Share specific actions you’ve taken to motivate your team, such as team-building activities or providing constructive feedback that has led to successful outcomes.

Express your enthusiasm for staying abreast of emerging trends in event management technology. Detail specific tools or technologies you've had experience with and how they can enhance the overall experience for attendees, improve efficiency, or streamline operations.

Explain your approach to understanding the goals and preferences of executive stakeholders. Discuss how you maintain regular communication, provide updates on event progress, and solicit feedback to ensure their vision is accurately realized in event execution.

In discussing continuous improvement, emphasize the importance of gathering feedback post-event and conducting thorough evaluations to identify areas for enhancement. Talk about your proactive stance on adopting best practices and refining processes to ensure future events raise the bar.