Sr. Manager - job 13 of 25

As a Sr. Manager at Visa Technology & Operations LLC, you will be responsible for monitoring processing, ensuring timely execution and availability, detecting and resolving problems, and performing root cause analysis. You will also facilitate maintenance activities, plan changes, run problem bridges, and supervise a team of Site Reliability Engineers.

The Sr. Manager role at Visa Technology & Operations LLC typically requires a strong background in IT management, extensive experience with process monitoring, and leadership skills. You should be adept at problem resolution and have experience managing engineering teams. Additional certifications in Site Reliability Engineering or related fields can be advantageous.

To excel as a Sr. Manager at Visa Technology & Operations LLC, focus on enhancing your analytical skills to effectively address problems. Cultivating strong leadership abilities to empower your team of engineers is crucial. Staying updated on industry trends and best practices in operational excellence can also set you apart.

The Sr. Manager position at Visa Technology & Operations LLC requires a small amount of domestic travel, estimated at 5%-10%. This travel is primarily for team oversight, project meetings, and training sessions, allowing you to connect with colleagues across different locations.

Yes, the Sr. Manager role at Visa Technology & Operations LLC offers the possibility of partial telecommuting. While the position is primarily based in Austin, TX, there is flexibility to work from home on certain days, allowing for a balanced work-life dynamic.

In your response, provide specific examples of systems you've monitored, the tools you used, and the outcomes of your monitoring efforts. Highlight how you ensured timely execution and availability.

Explain your structured process for detecting problems, performing root cause analysis, and implementing permanent fixes. Mention collaboration with team members and the importance of communication.

Discuss methods such as conducting regular audits, gathering feedback from your team, and analyzing performance metrics. This shows your proactive approach to continuous improvement.

Share a specific project where your leadership made a difference. Emphasize how you motivated your team, the challenges faced, and the results achieved.

Talk about your approach to training and providing clear documentation. Mention techniques such as regular check-ins, audits, and feedback loops to maintain adherence.

Detail your experience in providing around-the-clock support, including on-call rotations. Discuss how you manage workload and ensure team readiness.

Explain how you have used audits and alerts to monitor system performance, detect issues early on, and ensure successful operational outcomes.

Mention your commitment to professional development through workshops, courses, industry conferences, or online resources that keep you informed about the latest technologies and trends.

Provide examples of conflict resolution strategies you’ve successfully implemented in your past roles, emphasizing collaboration and effective communication.

Discuss practices such as maintaining a knowledge repository, holding regular training sessions, and encouraging team members to share insights and experiences.