Job details

Sales Associate

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Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community for more than 35 years. Our team is collectively dedicated to providing our patients with the highest level of customer service and quality eyewear at an affordable price. Offering a fun and inclusive work environment, you’ll know that you’re doing work that matters—helping people bring their best vision to life.

The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow.

Attract and retain customers by providing unsurpassed customer service

Greet customers and explain the process in a transparent way

Assist patients with merchandise selection, fitting frames, and dispensing eyewear

Solve visual problems or challenges for customers

Managing customer transactions at time of purchase

Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction

Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs. Suggest improvements and recommend solutions to problems

Assist other retail associates with difficult and complex areas of customer product needs and prescriptions

Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact

Inform Office Manager of any office problems noted by staff, doctors, or patients

Perform all tasks assigned by Office Manager

Job Specifications

Typically has the following skills or abilities:

One to two years of experience in related field

Working knowledge of MS Office package

Demonstrated ability to successfully perform multiple tasks in a fast-paced environment

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport-building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem-solving, negotiations, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

Work Location:

7 Eagle Ridge Dr.

Lake Wales FL, 33859

#LI-ONSITE

#LI-VISIONCARE

Salary Range: $13.00 - 15.00

Compensation range for the role is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions.

Optical Outlets Benefits Package

To empower our employees and their families to achieve their human potential, we provide a benefits package with tools and resources to support all aspects of their health—physical, mental, emotional, and financial.

Here’s a quick overview of the standard benefits package.

Medical and dental insurance
Free vision care insurance and eyewear discounts
401(k) retirement plan with employer match up to 3.3%
Paid vacation and holidays
Life, accidental, and disability insurance plans
EAP access for employees and family

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Notice to Candidates: Fraud Alert - Fake Job Opportunity Solicitations Used to Collect Fees/Personal Information.

We have been made aware that fake job opportunities are being offered by individuals posing as VSP Vision and affiliate recruiters. Click here to learn about our application process and what to watch for regarding false job opportunities.

As a regular part of doing business, VSP Vision (“VSP”) collects many different types of personal information, including protected health information, about our audiences, including members, doctors, clients, brokers, business partners, and employees.  VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

Average salary estimate

$14000 / YEARLY (est.)

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$13000K

$15000K

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What You Should Know About Sales Associate, VSP

Join the Eye Doctor's Optical Outlets team in Lake Wales, FL, as a Sales Associate and help bring people's vision to life! With over 35 years of service by a proud member of VSP Vision, you'll be stepping into a dynamic role that revolves around providing top-notch customer service while assisting patients during their eyewear selections. In this position, you'll engage with customers, answer their questions about our products, and ensure that their experience is as seamless as possible. Your knack for problem-solving will shine as you assist patients with their eyewear needs, from fitting frames to understanding their vision options. You'll work closely with our supportive team, including the Doctor and Office Manager, to maintain smooth patient flow and ensure everyone walks away with a smile. We also pride ourselves on creating a fun and inclusive work environment where you can thrive while making a real impact on the community's eye health. If you have one to two years of experience in a retail environment and are ready to work in a fast-paced, customer-focused role, we want to hear from you! Plus, enjoy perks like competitive pay, medical and dental insurance, and free vision care coverage. Start your journey with us and see how you can help transform lives through better vision!

Frequently Asked Questions (FAQs) for Sales Associate Role at VSP

What are the responsibilities of a Sales Associate at Eye Doctor's Optical Outlets?

As a Sales Associate at Eye Doctor's Optical Outlets, your primary responsibilities include assisting patients with merchandise selection, explaining eyewear options, and ensuring a smooth process for purchasing. You'll engage with customers to understand their needs, recommend suitable frames and lenses, and manage transactions effectively. Additionally, you'll support the Doctor and Office Manager to maintain patient flow and address any issues that arise during the sales process, ensuring a high level of customer satisfaction.