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Projects III

Company Description

Pay Rate  $26.00 - $28.00 / Hour - Use our Daily Pay benefit and get access to your pay as you need it.

On Property Parking Available at our NEW Eagles Landing Team Member Parking lot!


Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

Job Description

Leading complex, project-driven maintenance and renovation work across resort properties. This advanced role demands deep technical expertise across multiple trades, including high-level drywall, painting, texture finishes, plumbing, electrical work, and HVAC maintenance.

As Projects III, you will:

  • Lead engineering projects, guest calls, blitzes and preventative maintenance as instructed by resort leadership
  • Oversee and lead complex projects involving multi-disciplinary trades and tasks applicable to resort experience
  • Expert in performing plumbing troubleshooting, repairs and replacement of fixtures and piping
  • Expert in troubleshooting, replacing, and repairing electrical components such as circuits and disconnects
  • Expert in installing, troubleshooting and repairing household appliances and fixtures
  • Expert in HVAC systems with ability to install and perform preventive maintenance & troubleshooting
  • Install and repairs interior & exterior walls, coverings and ceilings including framing, painting, and caulking
  • Install and replace tile & grout, vinyl and carpet as applicable
  • Ability to work with pools, spas, and features including chemical balancing and cleaning duties
  • Actively participates in procurement and inventory process to ensure materials and tools are on-site for work
  • Ability to effectively operate resort operations devices & software (HotSOS and other applicable)
  • Communicate professionally through radios, phones, emails, and verbal communications
  • Perform custodial and maintenance duties, as required by resort leadership
  • Ability to safely use hand tools, electrical & battery powered tools required by the job
  • Ability to work using ladders, scaffolds, lifts utilizing appropriate PPE
  • Must have the ability to follow safety guidelines & practices
  • Recognize and identify potential safety or security hazards in the property
  • Ability to communicate and interpret guest needs by positively interacting towards resolutions
  • Must comply with all CFI/Westgate Resorts policies and procedures
  • Must represent Westgate Resorts in a professional manner through appearance, dress, and professional behavior
  • Other duties as assigned by resort operations leadership

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

Qualifications

  • Minimum of 5 years of hands-on trade & maintenance experience in a resort or commercial environment
  • Must be detail-oriented with effective communication and interpersonal skills
  • Ability to adapt to various tasks, perform effectively under pressure, and meet deadlines consistently
  • Must be at least 18 years old and have a valid driver’s license to drive company golf carts
  • Must be able to lift 50lbs and work in outdoor weather conditions
  • Required to pass a background check, drug test, and prove eligibility to work in the United States

Additional Information

Why Westgate?

  • Comprehensive health benefits – medical, dental and vision
  • Paid Time Off (PTO) – vacation, sick, and personal
  • Paid Holidays
  • 401K with generous company match
  • Get access to your pay as you need it with our Daily Pay benefit
  • Family benefits including pregnancy, and parental leave and adoption assistance
  • Wellness Programs
  • Flexible Spending Accounts
  • Tuition Assistance
  • Military Leave
  • Employee Assistance Program (EAP)
  • Life, Disability, Accident, Critical Illness & Hospital Insurance
  • Pet Insurance
  • Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
  • Advancement & development opportunities
  • Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

Average salary estimate

$56120 / YEARLY (est.)
min
max
$54000K
$58240K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Projects III, Westgate Resorts

If you're looking for an exciting opportunity to bring your skills to the scenic beauty of Gatlinburg, TN, look no further than the Projects III position at Westgate Smoky Mountain Resort & Spa! Situated near the breathtaking Great Smoky Mountains National Park, this role not only allows you to work in a stunning location but also gives you the chance to engage with guests eager to experience everything our resort has to offer. As Projects III, you'll lead complex maintenance and renovation projects across our properties, showcasing your expertise in a variety of trades from plumbing and electrical work to high-level drywall and HVAC maintenance. Your days will be filled with diverse tasks, from troubleshooting plumbing issues to installing appliances, ensuring our guests have a top-notch experience. You'll play a vital role in overseeing engineering projects, perform preventative maintenance, and communicate effectively with your team. If you have at least five years of trade experience, a commitment to safety, and a passion for delivering exceptional service, you could be a perfect fit for our team. With flexible pay options, comprehensive health benefits, and numerous perks, Westgate Resorts is dedicated to supporting our employees both financially and professionally. Come join us and make a difference!

Frequently Asked Questions (FAQs) for Projects III Role at Westgate Resorts
What are the responsibilities of the Projects III position at Westgate Smoky Mountain Resort?

The Projects III position at Westgate Smoky Mountain Resort involves leading complex project-driven maintenance tasks, including high-level drywall work, electrical repairs, HVAC maintenance, and plumbing troubleshooting. You will oversee a variety of multi-disciplinary tasks to enhance the resort experience while ensuring all work meets safety standards.

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What qualifications do I need for the Projects III role at Westgate Smoky Mountain Resort?

To qualify for the Projects III position at Westgate Smoky Mountain Resort, candidates should have a minimum of five years of hands-on trade and maintenance experience in a resort or commercial environment. Solid communication skills, attention to detail, and the ability to work effectively under pressure are essential.

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How does Westgate Smoky Mountain Resort ensure employee safety in the Projects III role?

Westgate Smoky Mountain Resort emphasizes safety by requiring all Projects III team members to follow strict safety guidelines and practices, use protective equipment, and actively identify potential safety hazards on property. Our commitment to a safe work environment is paramount.

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Can I access my pay quickly in the Projects III position at Westgate Smoky Mountain Resort?

Yes! Employees in the Projects III position at Westgate Smoky Mountain Resort can take advantage of our Daily Pay benefit, allowing you to access your earned pay on demand rather than waiting for the standard pay period, offering you flexibility in managing your finances.

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What benefits does Westgate Smoky Mountain Resort offer to Projects III employees?

In addition to competitive pay, employees in the Projects III role at Westgate Smoky Mountain Resort enjoy comprehensive health benefits including medical, dental, and vision coverage, paid time off, 401K with a company match, tuition assistance, and various wellness programs, among other perks.

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Common Interview Questions for Projects III
What experience do you have with HVAC systems related to the Projects III position?

In your response, detail specific HVAC projects you've completed, emphasizing installation, troubleshooting, and maintenance tasks. Highlight any technical training or certifications relevant to HVAC work and how those have prepared you for the Projects III role.

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Can you describe a complex project you managed in a previous role?

Focus on a project that illustrates your leadership and multi-tasking abilities. Explain the challenges faced, your role in planning and execution, and how you ensured quality and safety. This showcases your capacity to lead similar projects at Westgate Smoky Mountain Resort.

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How do you prioritize multiple maintenance requests in a busy resort environment?

Discuss your organizational skills and approach to prioritizing tasks based on urgency and guest impact. Mention tools you use for tracking requests and how good communication with your team members ensures that high-priority tasks are handled effectively.

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What safety protocols do you follow when performing maintenance tasks?

Explain your understanding of safety guidelines and your commitment to following them. Provide examples of equipment usage, PPE, and reporting procedures. This reflects your awareness of safety standards expected in the Projects III role at Westgate.

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How do you ensure quality in your work as Projects III?

Discuss the importance of attention to detail and your methods for double-checking your work. Mention any relevant techniques or tools you use to verify that your projects meet the resort's standards before concluding the tasks at Westgate Smoky Mountain Resort.

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Describe your experience with plumbing repairs and installations.

Talk about specific plumbing tasks you have handled, such as fixing leaks, installing fixtures, or conducting pipe replacements. Highlight any specialized training and the technologies you've used throughout your plumbing roles.

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How do you handle communication with non-technical team members or guests?

Share your strategy for breaking down complex repair concepts into easily understandable language. It’s essential in a guest-facing role like Projects III that you convey professionalism and clarity, fostering positive guest interactions at Westgate Smoky Mountain Resort.

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What tools are you most comfortable using for maintenance and repairs?

List the tools you've regularly used and specify any advanced or specialized tools you are trained in. Your familiarity with both hand and power tools demonstrates your readiness for the diverse repair tasks expected in the Projects III role.

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How do you keep abreast of the latest maintenance and repair technologies?

Demonstrate your commitment to professional growth by mentioning any recent training, workshops, or certifications you’ve pursued to enhance your skills and stay updated on new maintenance technologies relevant to the Projects III role.

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Can you give an example of how you resolved a guest’s maintenance-related issue?

Provide a specific example where your promptness and expertise helped resolve a maintenance issue to the guest's satisfaction. Highlight the steps you took and how effective customer service played a role in enhancing the guest experience at Westgate Smoky Mountain Resort.

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As an innovative and dynamic company, Westgate Resorts promotes a positive and fulfilling work environment by investing in its employees in many different ways. By providing a multitude of outstanding benefits, discounts, development opportunities...

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Full-time, on-site
DATE POSTED
March 19, 2025

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