Sales Floor Attendant - job 1 of 2

As a Sales Floor Attendant at Westgate Smoky Mountain Resort & Spa, your primary responsibilities include greeting and assisting customers, providing excellent customer service, and maintaining a clean and organized sales floor. You'll collaborate with housekeeping to ensure the area is always visually appealing, and work closely with the Sales Director for proper direction on the sales floor. Additionally, adaptability to changing customer needs is a key part of the role.

To apply for the Sales Floor Attendant position at Westgate Smoky Mountain Resort & Spa, you should possess strong communication skills, a customer service orientation, and the ability to thrive in a fast-paced environment. A high school diploma or equivalent is preferred, along with physical stamina to stand and walk for extended periods, and the capability to lift and carry up to 25 lbs. An empathetic approach to understanding customer needs is also important.

Westgate Smoky Mountain Resort & Spa supports its Sales Floor Attendants by offering a comprehensive benefits package that includes health coverage, paid time off, and flexible spending accounts. Furthermore, opportunities for advancement and development, as well as community involvement programs, are available to help you grow in your career. The resort truly values its team members and provides an inclusive work environment.

Sales Floor Attendants at Westgate Smoky Mountain Resort & Spa can expect a flexible schedule, with shifts that may include weekends and holidays. This flexibility is designed to accommodate the busy nature of the hospitality industry, ensuring that all customer needs are met in a timely manner. Adaptability to various shifts is a key requirement for this position.

Absolutely! Westgate Smoky Mountain Resort & Spa is committed to the growth of its employees, offering numerous advancement and development opportunities for Sales Floor Attendants. Whether it's through on-the-job training, access to wellness programs, or tuition assistance for further education, the resort encourages its staff to pursue personal and professional growth within the organization.

When faced with a difficult customer, it's important to remain calm and listen actively to their concerns. Acknowledge their feelings and offer solutions to effectively address their issues. Your ability to maintain professionalism and empathy can turn a negative experience into a positive one.

Sharing a specific example of when you exceeded customer expectations can demonstrate your commitment to service. Highlight the situation, your actions, and the positive outcome, showcasing how it enhanced the customer's experience.

Excellent customer service means ensuring that every customer feels valued, informed, and satisfied. It involves being attentive to their needs and creating a welcoming environment at all times, which is crucial for a Sales Floor Attendant at Westgate Smoky Mountain Resort & Spa.

Effective prioritization involves assessing immediate customer needs, ensuring that high-traffic areas are clean and organized, and collaborating with team members to stay coordinated. Mention any specific filters you might use to determine urgency and importance.

Key skills for a Sales Floor Attendant include strong communication, customer service prowess, teamwork, adaptability, and attention to detail. Emphasizing how these skills contribute to customer satisfaction and sales floor organization can be beneficial.

Discussing relevant experience highlights your preparedness. If you've worked in retail or hospitality, showcase specific responsibilities that relate to the Sales Floor Attendant position, such as customer interaction or collaborative work with team members.

To keep the sales floor organized, regularly scheduled clean-ups while monitoring areas for clutter are key. Implementing a team-based approach where all members share the responsibility can also ensure a consistently tidy environment.

Expressing genuine interest in Westgate Smoky Mountain Resort & Spa's mission and values and its focus on providing excellent guest experiences can be a strong response. Sharing personal connections to Gatlinburg or a passion for hospitality further strengthens your answer.

Flexibility is essential. Explain that you're comfortable adapting to shifting demands by reassessing priorities, communicating with leadership, and ensuring that customer needs are always met first.

Sharing a team experience can highlight collaboration skills. Discuss how you effectively worked with colleagues to achieve a common goal, showing your ability to communicate and cooperate under pressure.