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Associate Director, Employee Relations - job 1 of 2

Company Description

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on XFacebookInstagramYouTubeLinkedIn and Tik Tok.

Job Description

The Associate Director, Employee and Workplace Relations (EWR) will be responsible for executing the delivery of employee relations services to employees and managers in the US. This position will provide a single point of contact for efficiently providing highly accessible expert employee relations interface across multiple businesses. The Associate Director, EWR will be responsible for proactive and responsive approaches to employee relations issues that support a positive and productive work environment. This position ensures compliance with all relevant country laws, regulations, policies and practices.

Responsibilities

  • Provide expert consultative and problem-solving services to managers, employees, Business HR and Office of Ethics and Compliance partners regarding HR policies and practices. Effective at translating broader principles or the spirit of the guidelines / practices to the current situation and determine recommendation.
  • Directly lead a team of EWR managers/specialists. Assist with case load distribution and prioritization, work schedules, and other departmental needs upon request. Manage metrics and reporting for the team.
  • Independently resolve policy & practice inquiries, performance improvement, workplace accommodations, EWR investigations, and other assigned cases.
  • Ensure professional service is provided at all times in accordance with the expectations and guidelines of the EWR department. Anticipates, identifies and meets internal and external customer needs/ expectations.
  • Create and deliver EWR training to a variety of audiences in the business. Knowledge must address diverse and difficult problems or situations across multiple businesses. Considered the subject matter expert on a broad range of EWR policies and practices.
  • Work closely with customers to jointly design solutions, balancing business, employee and legal needs. Build and foster relationships with the business. Manages expectations and delivers results. Define, lead and/or manage projects, which may include multi-functional teams.
  • Identifies critical factors in a particular situation, identifies alternate courses of action and makes recommendations based upon all available facts. Demonstrates ability to plan, organize and execute to achieve favorable outcomes.
  • Facilitates gaining alignment from multiple functions and resolves disagreements independently Appropriately documents information related to cases and recommended outcomes. Effectively and accurately maintains confidential ER data in both systems and other filing mechanisms.
  • Takes a broad view of the problem looking at all alternatives and assesses impact on other groups before applying a solution.
  • Ability to identify and manage risk. Determine contingency plans appropriately. Decisions and actions have impact on organization. Effectively anticipates the unintended consequences and broader impact of decisions.

Qualifications

  • Bachelor's degree in Human Resources, Business, Employee Relations or related field. Master’s in Business or related field preferred.
  • Strong organizational skills that include taking appropriate action to move open cases forward to resolution in a timely manner.
  • Knowledge in MS Office – Windows environment.
  • Minimum of 8-10 years’ work experience in Employee Relations and/or Business HR experience.
  • Experience with case management systems, reporting, analytics, and presentations preferred.

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

  • The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.​

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

  • This job is eligible to participate in our short-term incentive programs. ​

  • This job is eligible to participate in our long-term incentive programs​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives, serving our community and embracing diversity and inclusion.  It is AbbVie’s policy to employ qualified persons of the greatest ability without discrimination against any employee or applicant for employment because of race, color, religion, national origin, age, sex (including pregnancy), physical or mental disability, medical condition, genetic information, gender identity or expression, sexual orientation, marital status, status as a protected veteran, or any other legally protected group status.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html 

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html

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What You Should Know About Associate Director, Employee Relations, AbbVie

Join AbbVie as the Associate Director of Employee and Workplace Relations (EWR) in North Chicago, IL, where your impact will ripple through our dynamic workforce! In this role, you will be the go-to expert providing top-notch employee relations services, ensuring our policies create a thriving work environment. With your deep understanding of employee relations, you’ll deliver consultative support, solve problems, and empower managers and employees across multiple businesses. You will lead a talented team, prioritizing workload while keeping the communication channels open and effective. Moreover, your skills in assessing workplace situations and giving advice will foster a collaborative atmosphere where everyone can thrive. You’ll craft and present training for various audiences, reinforcing crucial EWR policies. Your strategic mindset will aid in managing risks, and your ability to navigate complex situations will ensure we always land on our feet. If you’re ready to elevate employee relations and make a meaningful impact at AbbVie, this role is designed for you!

Frequently Asked Questions (FAQs) for Associate Director, Employee Relations Role at AbbVie
What are the primary responsibilities of the Associate Director, Employee Relations at AbbVie?

The Associate Director, Employee Relations at AbbVie is tasked with delivering comprehensive employee relations services, acting as a bridge between managers and employees to resolve conflicts and provide guidance on HR policies. This individual will lead a team, handle performance improvement inquiries, manage workplace accommodations, and ensure all practices comply with regulatory requirements.

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What qualifications are necessary for the Associate Director position at AbbVie?

To be considered for the Associate Director, Employee Relations position at AbbVie, candidates should possess a Bachelor’s degree in Human Resources or Business, with a preference for a Master’s degree. Applicants should have 8-10 years of relevant work experience, exceptional organizational skills, and proficiency in case management systems to navigate the complexities of employee relations.

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How does the Associate Director, Employee Relations enhance company culture at AbbVie?

By proactively addressing employee relations issues, the Associate Director enhances AbbVie's company culture by promoting a positive and productive work environment. They implement effective training programs and develop a consultative approach that aligns the needs of the business with those of the employees, fostering collaboration and engagement.

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What kind of team dynamics can be expected in the Associate Director, Employee Relations role at AbbVie?

In the Associate Director, Employee Relations role at AbbVie, candidates can expect to lead a dynamic team of EWR managers and specialists. This environment emphasizes teamwork, collaboration, and alignment on handling complex employee relations matters, all while being guided by the Associate Director's strategic oversight.

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How does AbbVie support the growth and development of the Associate Director, Employee Relations?

AbbVie supports the growth of the Associate Director, Employee Relations by providing continuous learning opportunities and professional development pathways. With a focus on building competencies in employee relations, this role is pivotal for anyone looking to advance their career in HR leadership.

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Common Interview Questions for Associate Director, Employee Relations
Can you describe a time when you managed a difficult employee relations issue?

To effectively answer this question, recount a specific situation where you navigated a sensitive employee relations issue, detailing your thought process, actions taken, and the outcome. Highlight your consultative skills and how you ensured compliance while satisfying both employee and business needs.

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How do you prioritize workload within your team?

Discuss your approach to workload management, emphasizing time management principles, delegation strategies, and tools you utilize to track progress. Share an example of how this led to improved team performance and quick resolution of cases.

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What strategies do you use to foster a positive work environment?

Share strategies such as effective communication, conflict resolution, and collaboration techniques. It's beneficial to provide an example of how implementing these strategies had a tangible positive effect on team morale.

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How do you ensure compliance with employment laws in your role?

Explain your knowledge of the relevant laws and guidelines that relate to employee relations, illustrating your approach to continuously staying updated and ensuring your team's practices adhere to these regulations. Emphasize proactive measures you've implemented to mitigate risk.

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How do you approach performance management discussions?

Discuss a structured approach you take toward these discussions, focusing on preparation, transparency, and creating an open dialogue that allows employees to voice their concerns while also receiving constructive feedback to help them grow.

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What methods do you use for reporting and analyzing employee relations metrics?

Describe your experience with case management systems and how you analyze data to identify trends in employee relations. Mention data visualization techniques or software you utilize to present actionable insights to senior leaders.

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Can you describe how you handle conflicts between employees or teams?

Provide a detailed account of a specific situation where you successfully facilitated conflict resolution. Highlight your negotiation skills and how you encourage collaboration and understanding between the parties involved.

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What is your experience in delivering training programs on employee relations?

Discuss your experience in designing and delivering training, focusing on the target audience, content, and methods you use to ensure engagement. Highlight any successful outcomes from these training sessions and how they benefited the team or organization.

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How do you build relationships with key stakeholders in the organization?

Share your techniques for fostering relationships with various levels of management and employees, emphasizing communication, trust, and your involvement in cross-functional initiatives. Mention specific examples of successful collaborations.

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What is your approach to developing employee relations policies?

Discuss your strategy for evaluating current policies, gathering feedback, and ensuring alignment with business objectives. Provide an example of a policy you've developed or revised that led to improved employee satisfaction or compliance.

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AbbVie’s mission is to discover and deliver innovative medicines that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas: i...

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DATE POSTED
March 27, 2025

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