Overnight Front Desk Associate (32.5 Hour Part-Time)- The Watermark

The Overnight Front Desk Associate at The Watermark is primarily responsible for delivering exceptional customer service, maintaining the front desk and lobby area, monitoring lobby activity, and providing concierge services. Additionally, this role includes answering calls, distributing resident parcels, and addressing any concerns or questions that residents and guests may have.

To qualify for the Overnight Front Desk Associate position at The Watermark, candidates must be over 18 years of age and pass a pre-employment background check and drug screening. A minimum of six months of customer service experience is required, with a preference for those with hospitality, luxury retail, or fine dining backgrounds. Recently graduated students in Hospitality Management are also encouraged to apply.

The Overnight Front Desk Associate position at The Watermark offers a part-time schedule of Monday through Friday, from 6:00 PM to 12:30 AM. This allows for a consistent routine while providing residents with top-notch service during overnight hours.

At Action Property Management, we believe in providing ample opportunities for career growth and advancement. Our Overnight Front Desk Associates receive ongoing training in hospitality and property management, which equips them with the skills to excel in their roles and pursue further career opportunities within our organization.

Overnight Front Desk Associates at The Watermark can enjoy a comprehensive benefits package that includes medical, dental, and vision coverage for qualifying employees, along with paid time off, 401(k) plans with company match, and life and disability support. We are committed to ensuring our team members feel supported and valued.

In handling a difficult complaint, I would stay calm and listen attentively to the concern, empathizing with the resident or guest. I would assure them that I am committed to resolving the issue and gather any necessary information to address their needs effectively.

Delivering 5-star customer service requires a friendly demeanor, proactive communication, and the ability to anticipate the needs of residents and guests. Being attentive and adaptable to different situations is also key to ensuring a positive experience.

Absolutely! In a previous role, I had a guest who was celebrating a special occasion. I took the initiative to arrange for a small surprise by preparing a personalized welcome note and providing a complimentary treat. It was wonderful to see their delighted reaction.

I prioritize tasks by urgency and importance, creating a mental or written list to keep track of responsibilities. I also stay organized by maintaining the front desk area, which allows me to quickly address both resident inquiries and administrative tasks without feeling overwhelmed.

I stay updated with the association's governing documents by regularly reviewing them and attending related training sessions or meetings. I also ensure that I have easy access to resources, so I can respond to resident inquiries with confidence.

Teamwork in a front desk role means collaborating with colleagues to share responsibilities and support each other during busy times. It involves clear communication, understanding each other's strengths, and working together to create a seamless experience for residents and guests.

I want to work at The Watermark because I admire Action Property Management's commitment to excellence and customer satisfaction. Being part of a team that genuinely cares about residents resonates with my personal values and professional aspirations.

I ensure a professional appearance by adhering to the dress code and maintaining good grooming habits. My demeanor remains courteous and enthusiastic, recognizing that I represent both Action Property Management and the community as a whole. Being approachable and respectful is vital.

To monitor lobby activity effectively, I would maintain a vigilant presence at the front desk, ensuring clear visibility of the lobby area. I would also engage with residents and guests, fostering a welcoming atmosphere while ensuring security protocols are upheld.

The most important aspect is creating a welcoming environment for residents and guests. It is crucial to be approachable, responsive, and attentive, ensuring that every interaction reflects the high standards of customer service that The Watermark represents.