Security Lobby Receptionist - Tech Company

As a Security Lobby Receptionist at Allied Universal, your primary responsibilities include ensuring the safety and security of the tech facility by monitoring entrances, conducting regular patrols, responding to emergencies, and offering excellent customer service to clients and guests. You'll implement site-specific procedures and be prepared to address incidents in a calm and professional manner.

To qualify for the Security Lobby Receptionist position at Allied Universal, candidates must be at least 18 years old, have a high school diploma or equivalent, possess an active CA Guard Card, and have a minimum of one year of lobby reception and security experience. Additionally, candidates should be tech-savvy with intermediate to advanced technology skills.

The pay rate for a Security Lobby Receptionist position at Allied Universal is $26.00 per hour. This competitive rate reflects the importance of the role, ensuring that security and customer service standards are upheld within the tech facility.

Yes, Allied Universal offers ongoing paid training programs for Security Lobby Receptionists. This training helps employees develop their skills, enhance their security knowledge, and advance their careers within the company. Continuous learning is a priority to ensure you feel confident and well-prepared on the job.

Allied Universal provides an extensive benefits package for their Security Lobby Receptionists, which includes health insurance, a 401k retirement plan, employee discounts at various restaurants and venues, and more. With these benefits, employees can maintain a balanced personal life while pursuing their career goals.

In this role, prioritizing customer service involves actively listening to guests, ensuring their needs are met, and maintaining a friendly demeanor while enforcing safety protocols. I would explain how I would handle customer inquiries effectively while not compromising the security of the facility.

I would highlight a past experience where I calmly assessed an emergency scenario, called for assistance if needed, and provided direction to those involved. This showcases my ability to remain composed under pressure.

To maintain concentration during long shifts, I would emphasize techniques like taking short breaks to refresh my mind, staying actively engaged with surroundings, and using checklists to stay organized. It’s vital to remain attentive to security measures.

I would share specific technology tools and software I’m familiar with, such as surveillance systems or communication apps, and explain how they are relevant to my role. I could add examples of how using technology improves efficiency in security operations.

I would describe my approach of remaining calm and polite, using de-escalation techniques to bring down their frustration, and attempting to understand their needs to resolve the issue without compromising security protocols.

My previous roles have involved direct monitoring and responding to incidents. I’ve learned the importance of vigilance, clear communication with team members, and following procedures rigorously to safeguard the premises effectively.

Essential qualities include excellent communication skills, attention to detail, a customer-first mindset, and decisiveness under pressure. These attributes help in creating a secure yet welcoming environment in the lobby.

I believe in open communication and addressing issues directly. I would provide examples of how I’ve fostered positive discussions among colleagues and worked collaboratively to find constructive solutions.

To me, 'customer service in security' means ensuring that clients and guests feel safe and respected while interacting with security personnel. It involves creating a positive experience without compromising safety measures.

I would express my admiration for Allied Universal's commitment to diversity and community service, and how I align with their values. Highlighting my desire to contribute to a safe and welcoming environment fits well with their mission.