VP-Colleague Strategic Partner

You Lead the Way. We’ve Got Your Back.

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we are supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what is possible — and we are proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

The Colleague Experience Group (CEG) – our Human Resources function – has a simple vision: to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they are ready to take on a new career path, we are right there with them, giving them the guidance and momentum into the best future they envision.

The Vice President (VP), Colleague Strategic Partner (HR Business Partner) role will be joining the Global Servicing (GS) Colleague Strategic Partner (CSP) Team which supports over 30,000 colleagues who deliver on the promise of the American Express brand to back our customers 24/7/365 around the world. The VP, Colleague Strategic Partner is accountable for executing on our vision of delivering a great colleague experience, growing the best talent, and partnering with business leaders in the delivery of multiple strategic priorities and projects. This role will support the Global Strategy and Enablement Operations (GS&E) team as well as the Control Management (CM) team that sit within Global Servicing. The GS&E team is made up of more than 3,900 colleagues around the globe who empower and enable the growth of American Express. This team brings the GS vision to life by collaborating, innovating, and developing valuable, scalable solutions, and balancing the needs of customers, colleagues, and shareholders. In addition, the team delivers best-in-class learning experiences, performance insights, governance, and capacity planning across GS’ global network. GS&E also oversees the Gen AI strategy as the team explores expanding use cases and serving as a critical partner with the Technology, Enterprise Digital and Data Solutions, and Capabilities teams to bring Gen AI to life in ways that will best service colleagues and customers. The Control Management team is made up of 800 colleagues who are responsible for all core Operational Risk Management functions across GS. The team works closely with the GS operations leaders, as well as other first-line Control Management teams across the company and our second and third-line partners, to ensure we have a strong control environment and risk management culture.

Responsibilities

• Act as a key strategic thought-partner to business leader, providing high impact consultation and solutions using a practical and data-driven approach.
• Engaging actively in organizational effectiveness and change efforts, serving as the expert in how change is led and sustained.
• Build and drive a talent strategy that drives business performance, nurtures a culture that supports agility, and develops leaders who can lead, manage, and sustain change.
• Integrate inclusive leadership behaviors and build a workforce that is representative of our customers and the communities in which we operate.
• Set and hold a high bar for performance by defining high/low performance and holding leaders accountable to managing their talent against these standards, with a large focus on control and compliance.
• Understand and improve the ‘moments that matter’ in the careers of our colleagues.
• Design products, processes and tools informed by colleague data and insights. Co-create with business leaders and CEG colleagues to ensure the solutions meet business needs.
• Lead a team of one direct report.

Minimum Qualifications

• Ability to build strong relationships and collaborate with senior leaders, business partners and across CEG.
• Strategic thinking: develop ideas that drive meaningful colleague experiences and competitive advantage.
• Business acumen: understand our business strategy, plans, and the impact of internal and external factors.
• Experience in Human Resources Business Partner related disciplines including but not limited to experience and understanding of consulting, coaching, talent, recruitment, performance, leadership and change management.
• Ability to coach and influence leadership and navigate difficult conversations.
• Proven success in designing and delivering high-quality, end-to-end, colleague-centric solutions that enable business outcomes.
• Demonstrated ability to use data to develop insights, make decisions, create solutions, and drive continuous improvement.
• Knowledge of multiple Human Resource disciplines, including colleague labor relations, talent management, inclusion and diversity, organizational effectiveness, compensation, and leadership development.
• A global mindset and experience with large, complex client groups across geographies
• Deep understanding of our business and talent across the enterprise.

Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for these positions

Salary Range: $185,000.00 to $260,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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