Front Desk Agent
Company Description
Hotel Jerome has been the social hub of Aspen since its opening in 1889 at the height of the town’s silver boom, known as the place where all great stories were born and are told. As the only Aspen hotel to survive the silver crash, the long pre-ski-resort winters, and the Depression, we’ve seen cowboys ride through our doors, 10th Mountain Division soldiers gather round over pints after training on the slopes, and Hunter S. Thompson holding court during his run for sheriff. You can’t experience Aspen, without experiencing Jerome.
The targeted compensation wage for this full time year round, non-exempt position is $21-23/hr. The position offers a competitive compensation package presented by Auberge Resorts Collection.
Job Description
Join our team as a Front Desk Agent, where you'll be the friendly face and welcoming voice that sets the tone for our guests' stay. As the first point of contact, your impeccable customer service skills and attention to detail will create a memorable and positive experience, ensuring our guests feel valued from check-in to check-out.
- Greet guests upon arrival, facilitate smooth check-in/check-out processes, and provide information about hotel services, amenities, and policies.
- Handle room reservations, confirm guest details, assign rooms, and communicate any special requests or accommodations to relevant departments.
- Provide excellent customer service by addressing guest inquiries, concerns, and requests promptly and professionally, creating a positive and welcoming atmosphere.
- Process payments, verify payment information, and handle financial transactions accurately, including cash handling and coordinating with the accounting department.
- Serve as a central point of communication, relay messages between guests and other hotel departments, and maintain accurate records of guest interactions and requests.
Qualifications
- 1 year in a similar role
- Strong interpersonal and communication skills
- Ability to handle multiple tasks efficiently
- Familiarity with hotel management systems and basic computer skill
Benefits Package
The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dental and Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Apply and explore more career opportunities through the Auberge Resorts Collection career page. The application deadline for this role is February 1st, 2025. However, this position is often required year-round, and it's probable that it will be reposted in the future
Additional Information
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Auberge Resorts Aspen Inc is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts Aspen Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts Aspen Inc complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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Welcome to Hotel Jerome, where we're on the lookout for a charismatic and customer-focused Front Desk Agent to join our remarkable team! Nestled in the heart of Aspen, we pride ourselves on being not just a hotel, but a cornerstone of the local culture since 1889. As a Front Desk Agent, you'll have the opportunity to be the welcoming face that sets the stage for our guests' memorable experiences. Your warm greetings and friendly demeanor will make a lasting impression from the moment they step through our doors. You’ll manage smooth check-in and check-out processes, ensuring that each interaction is as seamless as possible. With your keen attention to detail, you'll facilitate room reservations, accommodate special requests, and act as the bridge between our guests and the various hotel departments. Your gift for communication will shine as you promptly address any inquiries or concerns our guests may have, creating a delightful atmosphere throughout their stay. With competitive pay and an extensive benefits package including healthcare plans, 401(k) contributions, and employee discounts, this is not just a job—it's a chance to be part of something special at one of Aspen's iconic hotels. Join us and help create unforgettable stories for our guests at Hotel Jerome!
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