Sales Representative: Roofing/Siding/Gutters

As a Sales Representative at Bone Dry Roofing, your primary responsibilities include representing the company professionally, running provided leads, performing roof and attic inspections, providing estimates, and maintaining communication with customers. You'll have the opportunity to build relationships while ensuring the projects you sell are executed seamlessly by collaborating closely with the production team.

To qualify for the Sales Representative position at Bone Dry Roofing, candidates should have a high school diploma or equivalent, a valid driver's license, and the ability to pass a background check. Physical requirements include occasionally lifting up to 50 lbs and the ability to climb ladders. While industry experience is preferred, a passion for customer service and a willingness to learn are also vital.

Bone Dry Roofing offers a comprehensive benefits package for its Sales Representatives, which includes medical, vision, and dental insurance, company-paid life insurance, short-term disability, a 401(k) plan, and paid time off. Additionally, you will receive training pay and have the opportunity to earn weekly commissions and bonuses.

At Bone Dry Roofing, we believe in investing heavily in our Sales Representatives' training. You will be trained using our industry-leading sales system, ensuring you have all the tools needed to thrive in your role. The company provides a supportive environment where you will not simply be 'thrown to the wolves' but guided through a structured training process that equips you for success.

While previous sales experience is preferred, it is not mandatory to apply for the Sales Representative position at Bone Dry Roofing. If you are a passionate and driven individual who is eager to learn and excel in a sales environment, we encourage you to apply, regardless of your background.

When answering this question, highlight your passion for helping customers solve problems, your interest in the roofing industry, and how Bone Dry's values resonate with you. Show enthusiasm for the opportunity to be part of a supportive team that values customer satisfaction.

In your response, narrate a specific story focusing on the steps you took to identify customer needs, how you presented solutions, and the eventual outcome. Highlight your communication skills and ability to build trust with customers.

Emphasize your approach to listening to customer concerns, empathizing with their situation, and providing clear, honest responses. Your answer should demonstrate problem-solving skills and a commitment to customer service.

Discuss various techniques you have used, such as networking, referrals, or leveraging online platforms. Highlight the importance of maintaining relationships and following up with previous customers as essential aspects of lead generation.

Talk about the tools or methods you use for organization, such as customer relationship management (CRM) software or personal spreadsheets. Emphasize your ability to prioritize tasks and maintain effective communication with clients.

Share relevant experiences from previous jobs where you conducted inspections, highlighting your attention to detail and how you translated findings into actionable steps for customers. Showcase your familiarity with assessing roofing needs.

Your response should reflect an understanding of Bone Dry Roofing's commitment to quality, customer relationships, and the supportive work environment. Speak to the company's values and how they align with your personal philosophy.

Emphasize the importance of follow-ups, newsletters, and personal check-ins. Discuss strategies to maintain relationships even after the sale and how this can lead to referrals and repeat business.

Discuss the importance of listening to customer needs, responding empathetically, and being transparent throughout the sales process. Highlight how exceptional customer service can lead to lasting relationships and repeat business.

Explain that you view criticism as an opportunity for growth. Describe how you would respond professionally, ensuring the customer feels heard and working toward a resolution to enhance their satisfaction.