Job details

Front Line Manager

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6001 - Newark - 2070 Stafford Way, Newark, Delaware, 19711

CarMax, the way your career should be!

General Summary:

At CarMax, all new managers complete a structured four-month training program to ensure they are prepared to succeed in their new role. The Front-Line Manager in Training is a training and development program designed to give a new CarMax manager the tools they need to assume the role of a Front-Line Manager within the Service Operations department. All Front-Line Managers in Training must successfully complete the training program before taking on the role of a Front-Line Manager.

Training includes learning the following:
•   Roles and responsibilities of functional areas within Service Operations
•   End to end production process including inventory management, cosmetic and mechanical repair
•   Fundamental management skills of leaders at CarMax through our Management Development Program

Upon successful completion of the Front-Line Manager in Training Program, the new Manager will be placed in one of the following roles: Flow Mechanical Manager, Flow Cosmetic Manager, Flow Supply Manager, Inventory Manager, or Service Manager.

Principle Duties & Responsibilities:

Ability to demonstrate learnings throughout the training program
Support the execution of store procedures and processes
Successfully complete the Management Development Program

Qualifications:

3+ Years of experience as a Manager experience preferred
Work through and manage a team to achieve goals
Read, interpret and transcribe data in order to maintain accurate records
Demonstrate the ability to multi-task
Speak and listen effectively in working with customers/associates, both in person and over the phone
Demonstrate computer skills with a variety of common and proprietary software
Possess a valid Driver’s License

Working Conditions:

Combination of indoor and outdoor work environment; may include working in noisy situations and/or inclement weather conditions.
Requires walking or standing for extended periods of time.
Variety of work schedules with shifts that may include nights, weekends, and holidays
Occasional travel to other work locations
Follow all CarMax, state and federal policies, rules and regulations, including, but not limited to: O.S.H.A., and EPA, Personal Protective Equipment, proper waste disposal in required areas, attendance, Asset Protection, Integrity and Standards of Professional Appearance
Wears CarMax clothing (acquired through the company store) at all times while working in the store

Disclaimer and Approvals:

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax, with or without notice.

This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify and such responsibilities.

CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, or disability. Employment at CarMax is at-will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at-will employment relationship will remain in effect throughout an associate’s employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at-will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create and contractual rights of any kind between the Company and its Associates.

Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.

Average salary estimate

$67500 / YEARLY (est.)

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max

$60000K

$75000K

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What You Should Know About Front Line Manager, Carmax

Join CarMax as a Front Line Manager in Newark, DE, and embark on a rewarding journey where your management skills will shine! At CarMax, we believe in giving our managers the best possible tools to succeed, which is why all new leaders participate in a robust four-month training program. This unique opportunity is designed for those aspiring to become effective managers in our Service Operations department. As a Front Line Manager in Training, you'll dive deep into the various roles and responsibilities within the team, learning everything from inventory management to repair processes. Not only will you enhance your leadership abilities through our Management Development Program, but you’ll also have a chance to move into specialized roles such as Flow Mechanical Manager or Service Manager after you complete the program. We're looking for dynamic individuals with over three years of managerial experience who can manage teams to hit targets, demonstrate strong communication skills, and thrive in a fast-paced environment. If you enjoy a mix of indoor and outdoor working conditions and are flexible with your schedule, this might be the perfect fit for you! Embrace the chance to develop your career with CarMax, where every day is a new opportunity to grow both personally and professionally.

Frequently Asked Questions (FAQs) for Front Line Manager Role at Carmax

What are the main responsibilities of a Front Line Manager at CarMax?

As a Front Line Manager at CarMax, your primary responsibilities will include overseeing service operations, managing team performance, and ensuring compliance with store procedures. You will be tasked with leading your team through our structured processes, contributing to effective inventory management, and supporting associates as they provide excellent service to customers. Your role will evolve post-training, allowing you to specialize in areas such as Flow Mechanical or Service Management.