Complex Care Scheduling Manager

The Complex Care Scheduling Manager at CCH is responsible for the safe delivery of care, managing KPIs, optimizing rosters to reduce agency spend, and collaborating closely with Regional Managers to maximize growth. This role also involves maintaining compliance and documentation and overseeing team performance.

To be considered for the Complex Care Scheduling Manager role at CCH, you should have a relevant qualification in health, social care, or management, such as an NVQ or a Diploma in Health and Social Care. Experience in managing care coordination is also essential.

The Complex Care Scheduling Manager plays a crucial part in maintaining compliance at CCH by keeping accurate digital records, ensuring roster standards are upheld, and regularly reporting on performance to the Operations Director, allowing for timely identification and resolution of compliance issues.

An effective Complex Care Scheduling Manager at CCH embodies community, courage, and heart. Strong organizational skills, excellent team management, and the ability to drive growth while adhering to compliance are essential qualities that contribute to success in this role.

At CCH, Complex Care Scheduling Managers have numerous opportunities for growth. As part of the largest care company in the UK, there are extensive career pathways available, allowing you to advance in your profession while contributing to positive change in the care sector.

To manage care coordination effectively in complex settings, I prioritize clear communication, establish structured processes, and utilize technology for tracking. This ensures that all team members are aligned and aware of their responsibilities, leading to improved service delivery.

In my previous role, I implemented KPIs by first assessing the current performance metrics. I involved the team in the process to promote buy-in, and together we set realistic, achievable goals, which ultimately led to improved performance and accountability.

I focus on optimizing staff rostering and boosting employee engagement through training and development. By ensuring we have a robust in-house team, we can effectively reduce reliance on agency staff, enhancing service continuity and team morale.

I ensure compliance through regular training sessions, monitoring of digital records, and conducting audits to maintain standards. Open communication with my team also plays a significant role in addressing compliance issues proactively.

In my previous role, I drove growth by identifying new service opportunities based on client needs and market trends. I collaborated with my team to develop innovative care packages that resulted in a 20% increase in service uptake over a 6-month period.

One of the most challenging aspects is balancing the need for compliance with operational efficiency. However, I believe that with effective communication and a clear understanding of our goals, we can navigate this challenge successfully.

I stay updated on care industry regulations by regularly attending training sessions, subscribing to relevant publications, and participating in professional networks. This ensures I remain informed about changes and best practices that impact our work.

I am drawn to CCH because of its commitment to transforming the care industry and its focus on community values. I admire the company’s dedication to creating a supportive workplace culture, which aligns with my professional values.

I address team performance issues through open and honest communication, ensuring that I provide constructive feedback and support. I believe in setting clear expectations and offering development opportunities to help team members improve.

Technology is integral to my management approach as it streamlines processes and enhances communication. I leverage digital tools for scheduling and record-keeping, allowing for a more organized and efficient workflow in care delivery.