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WORKERS' COMPENSATION BENEFITS EXAMINER 1B

Job Description

Under direct supervision, receives and processes incoming workers’ compensation claims. Performs tasks such as the following: Reviews accident reports and other documents related to incoming claims to determine workers’ compensation coverage. Sets up computer files, enters information into computer, and updates computer records. Contacts City agency staff to make inquiries regarding claims; returns incomplete claims to appropriate party for additional information. Gathers information from cases files or computer records and prepares written material and forms for distribution. Responds to telephone inquiries from claimants and their attorneys and physicians. Schedules independent medical examinations to determine entitlement to workers’ compensation benefits. Makes inquiries about medical background of claimants. Reviews pending cases for possible third party coverage. Prepares recommendations for compensation. Processes payment for medical treatment. Computes benefit payments accruing to prospective recipients, their beneficiaries or medical providers and benefits and payment calculations involving workers’ compensation awards and medical bills. Investigates difficult cases and claimant’s alleged accident(s) and disability(ies) by contacting witnesses, city agencies, physicians, and other pertinent parties. Reviews cases upon return from hearings:
(a) to make payments or corrections of any awards and fees or decisions from the State Workers’ Compensation Board;
(b) to authorize the Comptroller to issue payments;
(c) to determine the need for scheduling independent medical examinations, witness and doctor’s testimony;
(d) to request that appropriate parties conduct investigations/surveillance, as required;
(e) to authorize treatments;
(f) to follow up on directives issued by legal and management staff. Examines and processes claims and bills submitted by medical practitioners and hospitals for payment or objection. Authorizes the Comptroller to issue payment of proper fee based upon the New York State Workers’ Compensation Board medical bill fee schedule. Reviews medical reports submitted by claimants, doctors and City doctors to determine continuing eligibility for benefits. Reviews cases and determines the need for and type of medical consultation appropriate to the circumstances of the cases. Reviews claims for processing voluntary awards of workers’ compensation benefits.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

To Apply

Click on "APPLY"

Qualifications

1. An associate degree or completion of 60 semester credits from an accredited college or university, including or supplemented by 6 semester credits in mathematics, statistics, accounting, and/or actuarial science; or

2. A four-year high school diploma or its educational equivalent and one year of satisfactory full-time experience implementing the provisions of a workers’ compensation or retirement or medical benefits plan, involving the use of mathematical, statistical, actuarial, or accounting computations; or

3. A combination of education and/or experience equivalent to “1" or “2" above. Satisfactory completion of 30 semester credits from an accredited college, including 3 semester credits in mathematics, statistics, accounting and/or actuarial science may be substituted for 6 months of the full-time experience as described in “2" above. However, all candidates must possess at least a four-year high school diploma or its educational equivalent.

SPECIAL NOTE:
A. Upon completion of one year of satisfactory continuous service in Assignment Level Ia, employees shall be assigned to Assignment Level Ib.
B. To be eligible for placement in Assignment Level Ib or II, individuals must have, in addition to meeting the minimum requirements, either:
1. One additional year of satisfactory full-time experience implementing the provisions of a workers' compensation or retirement or medical benefits plan involving the use of mathematical, statistical, actuarial, or accounting computations; or
2. A baccalaureate degree from an accredited college including or supplemented by 6 semester credits in mathematics, statistics, accounting and/or actuarial science.

SPECIAL NOTE:
C. To be eligible for placement in Assignment Level III, individuals must have, in addition to meeting the minimum requirements, either:
1. Two additional years of full-time experience as described in "Note B. 1" above; or
2. A baccalaureate degree from an accredited college including or supplemented by 6 semester credits in mathematics, statistics, accounting and/or actuarial science and one additional year of satisfactory full-time experience as described in "Note B. 1" above.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.

Average salary estimate

$65000 / YEARLY (est.)
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$60000K
$70000K

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What You Should Know About WORKERS' COMPENSATION BENEFITS EXAMINER 1B, City of New York

Are you ready to kick-start your career as a Workers' Compensation Benefits Examiner 1B with New York City? In this engaging role, you'll be at the forefront of processing incoming workers' compensation claims, making a real difference in people's lives. Working under direct supervision, your day will involve reviewing accident reports and paperwork to assess workers' compensation coverage. You'll also enter and update computer records while contacting city agency staff for additional information as needed. Each day presents a new challenge as you respond to calls from claimants and their legal representatives, schedule independent medical examinations, and dive deep into cases to determine entitlement to benefits. Not only will you compute benefit payments and process medical treatment payments, but you'll also investigate complex cases. Your work will require careful review following hearings, preparing recommendations for compensation, and ensuring accurate payments via the New York State Workers’ Compensation Board. With a focus on thoroughness, your attention to detail will shine as you examine medical reports and claims, advocating for fair outcomes. New York City residency is generally required within 90 days of appointment, but if you've been with the City for two years, you might have additional options. If you're dedicated, organized, and ready to contribute to a diverse work environment, this could be the opportunity you've been waiting for!

Frequently Asked Questions (FAQs) for WORKERS' COMPENSATION BENEFITS EXAMINER 1B Role at City of New York
What are the key responsibilities of a Workers' Compensation Benefits Examiner 1B at New York City?

As a Workers' Compensation Benefits Examiner 1B for New York City, your primary duties include processing and reviewing incoming workers' compensation claims, assessing eligibility, entering and maintaining case files in the computer system, and responding to inquiries from claimants and their representatives. You'll also coordinate medical examinations and investigate cases to ensure compliance with regulations, making recommendations for compensation and handling payments related to medical treatment.

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What qualifications are required for the Workers' Compensation Benefits Examiner 1B position in New York City?

To qualify for the Workers' Compensation Benefits Examiner 1B position with New York City, candidates must possess either an associate degree with specific coursework in mathematics, statistics, accounting, or actuarial science, or a high school diploma with relevant work experience. A combination of education and experience equivalent to these requirements may also be accepted. Additionally, upon successful completion of one year in a lower level position, employees can progress to higher assignment levels by meeting further experience or educational criteria.

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What does the training and career progression look like for the Workers' Compensation Benefits Examiner 1B role in New York City?

Training for the Workers' Compensation Benefits Examiner 1B role involves a thorough introduction to the claims processing system, relevant laws, and procedures. After completing a year of satisfactory service, employees can advance to higher assignment levels, with opportunities for further promotions available based on additional experience or education. This supports continuous career growth within New York City's workforce.

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What skills are important for success as a Workers' Compensation Benefits Examiner 1B in New York City?

Success as a Workers' Compensation Benefits Examiner 1B in New York City requires strong analytical skills to review complex documents and cases, excellent communication abilities for interacting with claimants and agency staff, and proficiency in mathematical computations for benefit calculations. Attention to detail is crucial for accurate processing, while problem-solving skills will aid in investigating and resolving challenges that arise during claims evaluation.

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Is New York City residency required for the Workers' Compensation Benefits Examiner 1B position?

Yes, New York City residency is generally required within 90 days of appointment for the Workers' Compensation Benefits Examiner 1B position. However, city employees holding certain titles with at least two continuous years of service may reside in specific nearby counties. It's advisable to discuss any residency concerns with the agency representative during the interview process.

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Common Interview Questions for WORKERS' COMPENSATION BENEFITS EXAMINER 1B
Can you explain your experience with processing workers' compensation claims?

In responding to this question, share specific examples of your past roles involving claims processing, emphasizing your familiarity with relevant laws and regulations. Highlight your organizational skills and attention to detail in managing case files and ensuring accurate documentation.

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How do you handle difficult claims or claimants?

Illustrate your approach to managing challenging situations by discussing a specific example where you successfully navigated a difficult claim. Speak about your communication skills, empathy, and problem-solving techniques that helped you resolve the issue effectively.

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What methods do you use to investigate claims?

Describe your investigatory skills, detailing how you gather information from various sources like witnesses, medical reports, and city agencies. Make sure to highlight any specific techniques or tools you have used to validate claims.

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How do you prioritize your workload when dealing with multiple claims?

Explain your time management and organizational strategies for handling multiple claims efficiently. Perhaps mention your system for categorizing urgent claims versus those that can be processed more slowly, ensuring quality is not compromised.

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What legislation or regulations are important to be aware of in workers' compensation?

Discuss key regulations that govern workers' compensation in New York, such as the New York State Workers' Compensation Board rules. This shows your understanding of the legal framework surrounding the role and how it impacts your daily responsibilities.

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Can you share how you ensure compliance in your work?

Convey your knowledge of compliance standards and describe specific methods you've used to ensure that your work aligns with these standards. This might include regular training or continuing education around changes in legislation.

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Give an example of how you updated or improved a process in your previous work.

Provide an example that demonstrates your initiative and problem-solving skills. This could be altering a filing system for efficiency or implementing a new tracking method for claims.

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How do you approach communicating with claimants about sensitive information?

Discuss your empathetic communication style and how you adapt your language to ensure clarity while being sensitive to the claimants’ feelings. Highlight your ability to explain complex information clearly and compassionately.

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Why do you want to work as a Workers' Compensation Benefits Examiner 1B for New York City?

Articulate your motivations for pursuing this position, focusing on your interest in workers' compensation, your desire to help people, and your commitment to public service. This is an opportunity to demonstrate your enthusiasm for the role.

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What do you think are the main challenges in the Workers' Compensation field?

Show your insight into the industry by mentioning challenges such as navigating the complexities of regulations, addressing fraudulent claims, and ensuring claimants receive timely and fair compensation. Discuss how you would approach these challenges.

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The City of Fort Worth is looking for a skilled Sr. Human Resources Analyst to enhance their Workers' Compensation program with data-driven insights and support.

Our Mission To work to eliminate ageism and ensure the dignity and quality-of-life of New York City’s diverse older adults, and for the support of their caregivers through service, advocacy, and education. Strategic Goals To foster independence...

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EMPLOYMENT TYPE
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DATE POSTED
January 13, 2025

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