O365 Engineer (m/f/d) - job 1 of 2

As an O365 Engineer at Continental, your main responsibilities will include overseeing and monitoring the performance of Office 365 services, delivering technical support, troubleshooting issues, collaborating with internal teams to implement solutions, and identifying enhancement opportunities. You'll also be required to prepare performance reports for management and provide guidance on Office 365-related projects.

To qualify for the O365 Engineer role at Continental, you should hold an academic degree in computer science or a related field, alongside a minimum of 3 years of experience managing Office 365 services. It's also beneficial to have knowledge of ITIL or other IT service management frameworks, proficiency in Windows operating systems and Microsoft 365 applications, and strong customer service skills.

As an O365 Engineer at Continental, you'll enjoy a comprehensive benefits package that includes a 13th salary, performance bonuses, Christmas and Easter bonuses, and a seniority bonus. In addition, we offer flexible working hours, home office options, and health and wellness benefits, such as private health insurance and access to wellness activities.

In the role of an O365 Engineer at Continental, you play a vital role in ensuring that our Office 365 services are performing optimally to support our mission of sustainable and efficient mobility. By managing and enhancing these services, you directly contribute to the overall effectiveness of our technologies and solutions designed for transportation.

Yes, prior experience managing Office 365 services is essential for the O365 Engineer role at Continental. You should have a solid understanding of how Office 365 operates and be capable of troubleshooting and providing support effectively to meet the needs of the organization.

When answering this question, detail your specific roles and the Office 365 tools and services you have managed. Highlight any challenges you faced and how you overcame them, demonstrating your technical skills and problem-solving abilities.

Explain your systematic approach to troubleshooting, including steps you typically take to diagnose issues. Discuss any tools or resources you utilize and provide an example of a challenging issue you successfully resolved.

Share the monitoring tools you are familiar with, such as the Microsoft 365 admin center, Azure Monitor, or other third-party applications. Explain how you use these tools to track and report on performance metrics.

Provide a brief overview of the project, your role, the implementation challenges faced, and the outcomes achieved. This demonstrates your practical experience and your ability to work collaboratively with teams.

Discuss your communication strategies, such as regular meetings, updates, and using collaboration tools like Microsoft Teams. Illustrate how you build relationships with other teams, which is key in a collaborative environment.

Emphasize the importance of customer service in your role, detailing how you ensure that the needs of users and stakeholders are met while managing Office 365 services.

Detail any certifications or training you have in ITIL or other frameworks. Discuss how you've applied these methodologies in managing office services to improve efficiency.

Talk about the resources you use to keep yourself informed, such as Microsoft blogs, webinars, or professional forums. Mention any communities you are a part of for networking and sharing knowledge.

Share techniques such as prioritization, use of task management tools, and time-blocking that help you manage your workload efficiently. Provide an example of a time when you successfully juggled multiple responsibilities.

This is your chance to express your passion for technology and how you resonate with Continental's mission. Highlight any specific aspects of the job description that excite you, such as the company culture, opportunities for professional development, or commitment to innovation.