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Associate Director - Digital Experience Platforms

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (your why)

We are looking for the right person to drive the growth of our Digital Experience Platforms business unit. You’ll drive innovation, change and improvement across all areas. We don’t offer these roles often – it is a senior position within the Datacom hierarchy, and the General Manager, Digital Experience Platforms is given the autonomy and scope to lead their business how they best see fit, while given the support and resources they need to bring their vision to reality.

Datacom takes great pride in creating and delivering world class experiences to our customers and this role is fundamental to supporting our customers in their journey.

Our preference for this role is for it to be Sydney or Melbourne based with the team. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!

What you’ll do

This is a senior position with responsibility for running the business, engaging customers, line management, mentoring, planning, pre-sales and executing our Digital Experience Platforms strategy.

As someone who has a passion for helping customers change and grow in the digital space, you’ll be adept at building strong relationships and driving growth comes naturally to you.

This is a challenging role, but the rewards and scope to grow further are substantial.

What you’ll bring

You'll love achieving real business results with customer experience, marketing & communications, digital experience platforms, problem solving and teamwork. You will have digital agency and/ or professional services in your background and be passionate about running a business and leading a team to success. A fundamental part of this role is being able to engage with our customers and drive revenue growth.

This is a strategic role that will take the current success of business growth in Australia and look at expanding and growing the business further. This role is all about the customer and being in front of them, so bringing your connections and network is a plus. Additionally, understanding the digital, the local agency landscape, partner and MarTech market trends is a bonus to support you in this role.

Why join us here at Datacom?

Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.

We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.

We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.

We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

Average salary estimate

$140000 / YEARLY (est.)
min
max
$120000K
$160000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Associate Director - Digital Experience Platforms, Datacom

At Datacom, we're on a mission to harness technology's power to create a positive impact on lives and help organizations innovate and grow. As the Associate Director of Digital Experience Platforms, you'll be at the forefront of this vision, driving the growth of our business unit in a senior capacity. This is a unique opportunity to take charge of innovation and transformation across the digital landscape. We are looking for someone with a passion for customer experiences and a knack for building strong relationships. Your role will encompass overseeing operations, engaging customers directly, mentoring the team, and executing our strategy for Digital Experience Platforms. While we favor candidates based in Sydney or Melbourne, we prioritize work-life balance and understand the importance of flexibility for our team. At Datacom, we pride ourselves on delivering world-class experiences, and your influence will be key in supporting our customers on their digital journeys. With your background in digital agencies or professional services, you'll excel at leading teams to achieve tangible business results. Bring your network and insights into the digital and MarTech landscapes, as these will be instrumental for your success. Join us and become part of a culture that thrives on collaboration, professional development, and creativity, all within a friendly and inclusive environment where your contributions are genuinely recognized and valued!

Frequently Asked Questions (FAQs) for Associate Director - Digital Experience Platforms Role at Datacom
What are the key responsibilities of the Associate Director - Digital Experience Platforms at Datacom?

As the Associate Director - Digital Experience Platforms at Datacom, your key responsibilities include running the business unit, engaging with customers, overseeing the team, mentoring staff, and executing the Digital Experience Platforms strategy. You'll drive innovation, change, and growth, all while building strong relationships within the industry.

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What qualifications should I have for the Associate Director - Digital Experience Platforms role at Datacom?

Ideal candidates for the Associate Director - Digital Experience Platforms position at Datacom should have experience in digital agency or professional services, a strong understanding of customer experience, and a passion for leading teams and driving revenue growth. Previous success in similar roles is highly valued.

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Is prior experience in customer engagement important for the Associate Director - Digital Experience Platforms at Datacom?

Yes, previous experience in customer engagement is crucial for the Associate Director - Digital Experience Platforms at Datacom. You'll need to effectively manage client relationships and drive business success through customer-focused strategies.

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What work environment should I expect as an Associate Director - Digital Experience Platforms with Datacom?

At Datacom, as an Associate Director - Digital Experience Platforms, you can expect a dynamic work environment that values flexibility and collaboration. While the preference is for team members to be based in Sydney or Melbourne, the company is supportive of remote work and flexible hours to ensure a healthy work-life balance.

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How does Datacom support its employees in the Associate Director - Digital Experience Platforms role?

Datacom supports its Associate Director - Digital Experience Platforms by providing various perks such as professional development courses, social events, flexible working arrangements, and a collegial environment. This commitment fosters career growth and recognizes the contributions of every employee.

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Common Interview Questions for Associate Director - Digital Experience Platforms
Can you describe your experience in leading digital experience initiatives?

When answering this question, focus on specific projects you've led, the strategies you used, and the results achieved. Highlight how these experiences equip you for the Associate Director role at Datacom.

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How have you successfully engaged customers in your previous roles?

Provide examples of how you've built relationships and increased customer satisfaction. Speak about your approach to understanding customer needs and how you’ve integrated their feedback into services or products.

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What strategies would you implement to drive growth in Digital Experience Platforms?

Share actionable strategies you’d consider based on market trends and customer insights. Your answer should reflect an understanding of the digital landscape and how to leverage it for growth at Datacom.

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Describe a time you handled a difficult situation with a client.

Use the STAR method (Situation, Task, Action, Result) to detail how you managed the situation effectively. This will showcase your problem-solving skills and ability to maintain strong client relationships.

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What are your thoughts on current MarTech trends?

Discuss relevant trends and insights that are shaping the MarTech landscape. Relate this back to how these trends impact the role you are interviewing for at Datacom.

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How do you ensure your team is motivated and aligned with business goals?

Provide examples of how you’ve inspired your team, set clear goals, and cultivated a collaborative environment. Highlight the importance of open communication and support.

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What metrics do you believe are critical for measuring success in digital experience?

Discuss specific KPIs such as customer satisfaction scores, user engagement rates, or ROI from digital initiatives. Relate these to how they contribute to business objectives at Datacom.

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Can you share an example of a successful digital marketing campaign you’ve led?

Detail the campaign's objective, your strategic approach, and the outcomes. Be sure to mention any metrics that demonstrate success to provide concrete evidence of your expertise.

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How do you stay updated with industry innovations, particularly in digital experiences?

Talk about your strategies for continual learning, such as attending webinars, following industry leaders, or participating in professional networks. This shows your commitment to growth and relevance in the field.

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What role does collaboration play in your leadership style?

Emphasize the importance of teamwork in achieving shared goals. Share examples of successful cross-functional projects or how you foster collaboration among team members.

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DATE POSTED
March 27, 2025

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