Technical Product Manager

Deliverect

As a rapidly scaling global SaaS unicorn, Deliverect stands at the forefront of revolutionising technological solutions for the dynamic hospitality and Q-commerce sectors. Our mission is clear: to empower ambitious individuals with the skills and knowledge to make a positive impact on business. Developing in their professional careers, all the while being a part of something larger than themselves.

Department Focus

Welcome to the epicentre of the digital ordering revolution—Deliverect. Within our Product Department, we stand unwavering in our dedication to consistently and efficiently deliver groundbreaking solutions to the global marketplace. Our mission is more than a goal; it's a commitment to bridging the gap between customers and the businesses they hold dear.

Whether streamlining digital ordering for delivery or on-premise service, we are the architects of tools that empower businesses to flourish in our swiftly evolving digital landscape. Behind the scenes, our engineers, designers, and product managers are fueled by boundless passion and innovation, perpetually pushing the boundaries of what's possible. In our world, the word "impossible" finds no home.

We're not just thinkers; we're doers on a grand scale, acting on ideas that create fresh and improved ways to serve our customers. Our products, relied upon by businesses across the globe, represent our integral role in their success—a role we take immense pride in.

Our commitment goes beyond crafting products; it's about creating experiences. User-friendly, dependable, and scalable, we design and build technology that empowers without overwhelming, always keeping simplicity and user-friendliness at the forefront. Join us in the Product Department, where innovation is not just a buzzword—it's our way of life.

Your Impact

As a highly motivated Technical Product Manager (PMII) you will work closely with engineering, customers, and stakeholders to build platform-as-a-service (PaaS) initiatives, as well as software-as-a-service (SaaS) solutions, ensuring the product meets both regional needs and large customer requirements.As a Technical Product Manager II, you will play a key role in managing the technical aspects of the product lifecycle, from ideation to execution. You will ensure that both PaaS and SaaS features, particularly APIs, are delivered seamlessly to meet business goals and customer needs. Your global experience will be an added asset in helping shape the product’s global reach and contribute to Deliverect's growth story.

• Working closely with engineering teams to define and prioritize technical product features, especially API integrations, ensuring they align with customer needs and business objectives for both PaaS and SaaS offerings.
• Assist in managing the end-to-end technical product lifecycle, from ideation through to launch, focusing on PaaS and SaaS initiatives.
• Collaborate with customers to understand technical requirements for both PaaS and SaaS solutions, ensuring the product works effectively for large and regional customer rollouts.
• Leverage your expertise in APIs and system integrations to define technical requirements, ensuring seamless integration of PaaS and SaaS solutions with third-party services and data flows.
• Utilize KPIs and technical data to make informed product decisions, continuously optimizing the platform to meet evolving customer demands.
• Collaborate with engineering teams to ensure the seamless delivery of product features and integrations, with a focus on scalability, security, and customer success for both PaaS and SaaS solutions.
• Assist in the rollout of new technical features, particularly APIs, providing support to customers to ensure successful adoption and integration.
• Serve as a technical point of contact for large customers, ensuring clear communication and timely updates on API progress and product features.
• Stay informed about industry trends, technical innovations, and customer feedback to shape the product’s technical vision for both PaaS and SaaS products.

• 2+ years of experience in product management with a focus on technical products, particularly in PaaS and SaaS environments, and experience working with API integrations.
• Proven experience working in B2B SaaS, particularly with enterprise (ENT) customers, and an understanding of technical challenges and solutions related to PaaS and SaaS offerings.
• Strong understanding of APIs, system architecture, cloud platforms, and integrations; experience working closely with engineering teams to ensure successful API development and delivery in both PaaS and SaaS contexts.
• Ability to translate complex technical requirements into clear, actionable product features based on customer needs for both PaaS and SaaS solutions.
• Experience in leveraging technical data and KPIs to inform product decisions and prioritization for PaaS and SaaS products.
• Ability to support technical rollouts for both regional and large, complex customers, ensuring successful product adoption and satisfaction.
• Strong technical communication skills, with the ability to engage with both technical and non-technical stakeholders across PaaS and SaaS projects.

• Experience in the food tech space, especially in online ordering systems, is highly preferred.
• Your global experience will be a key asset as you contribute to Deliverect’s growth, ensuring the product works seamlessly across international markets for both PaaS and SaaS solutions.
• Relevant certifications or experience in API management, or PaaS frameworks would be a plus.

• This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Downtown, Toronto office location and 2 days of remote work. Fluency in English is required, with strong written and verbal communication skills being essential.

• In addition to the specific requirements outlined, candidates should thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organisation.

Join Deliverect: Where You Shape Tomorrow's Success

At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation.

What We Bring to the Table:

Unicorn Status: Join a fast-growing SaaS unicorn at the forefront of the order management industry.

Learning Opportunities: We invest in your growth with a dedicated learning budget and clear learning pathways.

Inclusive Policies: Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success.

Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility.

A Peek into Life at Deliverect:

Performance-Driven Freedom: Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated.

Innovation Hub: Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront.

Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges.

Equal Opportunities at Deliverect:

We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive.

Rights to Work:

While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance.

Supporting Your Journey:

If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at talent@deliverect.com. Join Deliverect, a workplace where culture meets career advancement.