Account Executive (P2) - Greensboro, NC

As an Account Executive at DHL in Greensboro, NC, your primary responsibilities will include cultivating business leads, designing customized presentations for decision-makers, maintaining strong relationships with existing clients, and actively seeking out new opportunities to grow the business within your territory. You will also focus on ensuring high post-sale satisfaction and collaborating with both Sales and Operations teams to drive revenue growth.

To be considered for the Account Executive role at DHL, candidates typically need a BA/BS degree and at least three years of documented B2B sales experience, preferably in service-based sales. Strong communication skills, both verbal and written, are essential, and being bilingual in Spanish and English is a plus. Proficiency in Microsoft Excel and familiarity with CRM systems will enhance your candidacy.

DHL is committed to creating a supportive and empowering work environment for Account Executives and all employees. Being recognized as the World’s Best Workplace™ is a testament to our culture of personal commitment, competitive compensation packages, extensive benefits, and outstanding training opportunities that ensure every employee has the tools needed to succeed and grow in their career.

An Account Executive can drive sales success at DHL by effectively utilizing their networks to uncover new business opportunities, designing impactful presentations, and fostering strong relationships with current and potential clients. Demonstrating a high level of customer service and adapting strategies based on customer feedback will also be crucial in growing revenue from existing accounts while securing new contracts.

DHL offers a generous commission and sales incentive plan for Account Executives. This allows you to earn competitive pay based on your sales performance and the growth you help achieve within your territory. In addition to commissions, you will have access to various employee benefits that further enhance your overall earnings and job satisfaction.

In answering this question, highlight your relevant B2B sales experience, mentioning specific achievements and metrics to demonstrate your success. Discuss how your past roles have equipped you with the skills necessary for the Account Executive position at DHL, such as relationship-building, negotiation, and strategic planning.

Talk about your strategies for lead generation, such as leveraging networks, utilizing social media, and conducting market research. Emphasize your entrepreneurial spirit and how you would tailor your approach to fit DHL's values and client needs.

Discuss the importance of communication and follow-up with clients. Mention techniques you would use, such as regular check-ins, personalized service, and responsiveness to customer feedback to ensure high satisfaction levels in your territory.

Provide examples of how you've successfully addressed objections in prior roles. Emphasize listening to concerns, empathizing, and providing solutions that highlight the benefits of DHL's services to overcome objections.

Demonstrate your knowledge of DHL's logistics and delivery services, including how they differentiate from competitors. Share how you would construct presentations that effectively showcase these services, tailored to the specific needs of potential clients.

Be prepared to share a specific example where your skills led to closing a significant deal. Discuss your preparation, engagement with the client, negotiation techniques, and how you brought value to the client, tying it back to the skills relevant to the Account Executive position.

Explain your methods for organizing your daily and weekly tasks, including how you identify high-priority clients versus those that may require less immediate attention. Include tools or techniques you use to maintain productivity.

Highlight skills such as strong communication and negotiation capabilities, the ability to build relationships, problem-solving, and a competitive drive. Explain how these skills contribute to success in the Account Executive role at DHL.

Discuss your understanding of the DHL network and how you would use its resources to provide exceptional service to your clients, like ensuring timely deliveries and leveraging global reach to meet client needs effectively.

Share your motivation for wanting to join DHL, emphasizing its commitment to employee development, its strong reputation in the logistics industry, and how the role aligns with your career goals and values.