Director of Store Operations - Eataly Los Angeles
Company Description
Founded in Italy in 2007, Eataly is the world’s largest artisanal Italian food and beverage marketplace.
At Eataly, you can Eat a meal at restaurants or quick-service counters, Shop for the ingredients, and Learn through classes and tastings. Eat Better, Live Better! Eataly is an Equal Opportunity Employer.
Job Description
The Director of Store Operations oversees all aspects of the complex operations of an Eataly. Together with senior leadership, the Director plans and executes strategies to drive sales, increase profitability, and cultivate a positive experience for guests and team members in accordance with Eataly’s mission.
Reports directly to the VP of Operations of Eataly North America and directly manages the store’s leadership team in Restaurants, Retail, Quick Service, Facilities, Marketing, Finance, and Human Resources.
- Collaborates with corporate and global senior leadership to understand company strategy and develop the individual store strategy
- Directs the store strategy and oversees day-to-day operations ensuring that Eataly standards are consistently met in terms of guest service, financial objectives, efficient process, health and safety
- Leads management of labor, costs, inventory, regulatory compliance, pricing, and merchandising
- Promotes interdepartmental collaboration, staying in constant communication with store leaders
- Serves as the final decision-making point of contact in addressing problems related to the store
- Motivates, inspires, and develops team through setting clear expectations and leading by example
- Partners with HR to be actively involved in hiring, performance reviews, and terminations
- Represents the store to the community and guests • Performs other duties as required or assigned
Qualifications
- Bachelor’s Degree preferred
- 8+ years of management experience in a high volume, fast paced restaurant and/or retail environment highly preferred
- Passion for Italian food and hospitality
- Strong working knowledge of Microsoft Excel, PowerPoint, Word, and Outlook
- Exceptional communication, leadership, motivational, and team-building skills
- Demonstrated problem-solving, organizational, analytical, and business management skills
- Experience with Italian cuisine and wine highly preferred
The annual salary for this role is $125,000k-$145,000k yearly + bonus + performance merit increase in 2026.
Additional Information
Benefits and Perks
- Availability to work onsite with a flexible schedule often including evenings, weekends, and holidays
- Ability to lift up to 50 pounds
- Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending, and squatting
- Availability to travel up to 10% of the time
- Medical, Dental, Vision Insurance and Paid Parental Leave
- Paid Time Off, 401K with company match, Commuter Benefits and Plum Benefits
- Referral program and annual bonus program
- Discounts at Eataly
Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
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Are you ready to take the lead as the Director of Store Operations at Eataly Los Angeles? Here at Eataly, we’re all about a rich culinary experience where guests can Eat, Shop, and Learn under one roof, inspired by our Italian roots. In this dynamic role, you’ll oversee all aspects of our bustling operations, working closely with the senior leadership team to craft and implement strategies that not only drive sales but also boost profitability while maintaining the warm hospitality that Eataly is known for. You'll be directly managing a talented leadership team across various departments, including Restaurants, Retail, and Human Resources, ensuring everything runs smoothly. Your days will involve strategizing with corporate leadership, problem-solving store issues, managing labor and inventory, and fostering a collaborative environment among store teams. If you’ve got a passion for Italian food, strong leadership skills, and at least eight years of proven management experience in a fast-paced setting, then we’d love to see you thrive here! Join us in bringing Eataly’s mission to life by creating memorable experiences for our guests in Los Angeles. With competitive perks like medical and dental insurance, paid time off, and exclusive employee discounts, this role promises not only professional growth but also a vibrant work culture steeped in the love for food and community. Let’s make shopping and dining at Eataly a celebration of Italian culinary excellence together!
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Established in 2007 and headquartered in Chicago, Illinois, Eataly owns and operates food and beverage centers. The Company offers packaged foods, cured meats, cheeses, meat, fish, fruits and vegetables, baked goods and pastries, soft drinks, tea,...
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