Lead Onboarding Specialist

Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career

and be what you want to be.

We provide:

• Comprehensive health benefits that start day one
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives
• Ongoing mentorship and leadership programs
• And more!

Description

The Lead Onboarding Specialist plays a key role in overseeing the day-to-day operations of the onboarding team. This position ensures the team meets or exceeds established deliverables and service level agreements (SLAs) related to timing, service, compliance, and data accuracy. The lead serves as a liaison between the onboarding team and key stakeholders while identifying opportunities for process improvements to enhance the new hire experience.

KEY RESPONSIBILITIES:

Day-to-Day Workflow Management: 

Tier 1 Escalations: Serve as the primary point of contact for routine and moderately complex onboarding issues, providing troubleshooting and resolution support.

Process Oversight: Review background checks, conduct quality audits for data integrity, and oversee new hire data collection/Form I-9 compliance to maintain adherence to SLAs, compliance standards, and internal policies.

Pre-Adverse Action Process Management: Process formal rebuttal statements to ensure consistency and fairness in background review decisions.

Team Communications: Monitor and manage communications within the onboarding mailbox, ensuring timely responses from the team.

Reconciliation of Pre-Start Hang-ups: Verify data integrity in PeopleSoft to support the onboarding team in efficiently processing candidates through ICIMS. Internal

Transfer Onboarding: Manage the onboarding of internal transfers in compliance with established standards to ensure a smooth transition for employees.

*This is a hybrid position, spilting time between working remotely and working in the office. Less than 10% travel may be required.

MINIMUM QUALIFICATIONS:

Education: Bachelor's degree in Human Resources, office administration, or other office environments.

Experience: A minimum of 3 years of related experience

Skills: 

JOIN OUR TEAM TODAY! Emory Healthcare (EHC), part of Emory University (EUV), is the most comprehensive academic health system in Georgia and the first and only in Georgia with a Magnet® designated ambulatory practice. We are made up of 11 hospitals-4 Magnet® designated, the Emory Clinic, and more than 425 provider locations. The Emory Healthcare Network, established in 2011, is the largest clinically integrated network in Georgia, with more than 3,450 physicians concentrating in 70 different subspecialties.

Additional Details

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

ACCOMMODATIONS: EHC will provide reasonable accommodation to qualified individuals with disabilities upon request. To request this document in an alternate format or to request a reasonable accommodation, please contact the Office of Leave and Accommodations.  

PHYSICAL REQUIREMENTS: (Medium-Heavy) 36-75 lbs., 0-33% of the work day (occasionally); 20-35 lbs., 34-66% of the workday; (frequently); 10-20 lbs., 67-100% of the workday (constantly); Lifting 75 lbs. max; Carrying of objects up to 35 lbs.; Occasional to frequent standing & walking; Occasional sitting; Close eye work (computers, typing, reading, writing); Physical demands may vary depending on assigned work area and work tasks.  ENVIRONMENTAL FACTORS: Factors affecting environmental conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure; Bio-hazardous waste Chemicals/gases/fumes/vapors; Communicable diseases; Electrical shock; Floor Surfaces; Hot/Cold Temperatures; Indoor/Outdoor conditions; Latex; Lighting; Patient care/handling injuries; Radiation; Shift work; Travel may be required; Use of personal protective equipment, including respirators; environmental conditions may vary depending on assigned work area and work tasks.