People Operations Specialist

As a People Operations Specialist at Riskified, your responsibilities will encompass supporting all stages of the employee lifecycle. You'll be the first point of contact for employee inquiries, facilitate onboarding and offboarding processes, and assist in implementing HR policies across the organization. You'll also work closely with cross-functional teams to ensure smooth transitions for new hires and departing personnel. By driving continuous improvement of HR processes, your role will fundamentally enhance the employee experience.

To apply for the People Operations Specialist position at Riskified, you should ideally possess 1-3 years of experience in HR operations, particularly in a global organization. Expertise in US benefits and knowledge of leave of absence administration is vital. Strong interpersonal and communication skills, alongside proficiency in HRIS systems, are essential for success in this role. Experience with US Payroll is a bonus, and a detail-oriented mindset will help you manage multiple projects efficiently.

At Riskified, we are deeply committed to employee growth and development. People Operations Specialists can expect comprehensive onboarding, continued learning opportunities through platforms like Udemy, and skills-based courses tailored to HR. Regular lunch and learns, workshops, and team events ensure that every team member is continually evolving in their role and growing within the company culture.

Riskified prides itself on a collaborative and dynamic work environment, especially for our People Operations Specialists. You’ll find a hybrid work model allowing flexibility, combined with a strong emphasis on teamwork and communication. With a rich culture that values inclusivity and collective impact, you can expect to engage with diverse teams and participate in events that strengthen workplace relationships.

As a People Operations Specialist at Riskified, you will receive a highly competitive benefits package, including fully-covered medical, dental, and vision insurance from day one. Additional perks include equity options for all employees, 401(k) matching, commuter benefits, catered lunches, and wellness classes. We prioritize your work-life balance and professional development, making Riskified a great place to build your career.

When answering this question, be specific about your prior roles in HR operations. Highlight your familiarity with HR processes like onboarding and compliance. Discuss any tools or systems you’ve used to manage data, and showcase any results or improvements you've driven in past positions to demonstrate your capability and success.

To effectively answer this question, discuss your approach to employee engagement and communication. Mention specific initiatives you’ve implemented or contributed to that improved employee satisfaction. Share how you collect feedback and make changes based on employee needs, emphasizing team collaboration and creative problem-solving.

When discussing process improvements, be prepared with a concrete example. Outline the issue, your analysis of the current process, and the actionable steps you took to enhance it. Provide metrics that show improvement, such as reduced onboarding time or increased employee retention rates, to substantiate your claims.

This question requires you to demonstrate your understanding of confidentiality in HR. Discuss the importance of data privacy and your methods for securing sensitive information. Mention any compliance measures you’re familiar with and your experience implementing policies that protect employee data.

Be ready to share a specific scenario detailing the context, your role, and the resolution. Focus on your problem-solving skills, ability to remain calm under pressure, and how you collaborated with stakeholders to arrive at an effective solution. This showcases your practical experience and emotional intelligence.

Convey your proactive approach to staying informed, such as subscribing to relevant HR blogs, attending workshops, and participating in webinars. Sharing specific examples of how you’ve applied new legislation or best practices in your previous roles can demonstrate your dedication to being an effective HR professional.

Answer this by discussing your approach to support and empathy. Explain how you would encourage open communication, actively listen to their concerns, and provide resources or coaching to help them understand and navigate the policies more effectively. Highlight your commitment to fostering an inclusive workplace.

Detail your experience with HR tools and systems, such as HRIS platforms, payroll software, and benefits management systems. Discuss how you've utilized these tools to streamline processes, enhance data analysis, or improve communication within HR and across departments.

When addressing this question, outline your organizational strategies. Discuss methods like creating task lists, setting deadlines, and using project management tools to keep track of priorities. Showcase your ability to maintain flexibility when urgent issues arise, emphasizing your commitment to meeting organizational needs.

This is your chance to express your enthusiasm for the role and the company. Discuss specific aspects of Riskified's mission or culture that resonate with you, and how your skills and values align with the company’s goals. Personalize your answer by relating it to your career aspirations and desire to contribute positively to the team.