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Installation Technician, Boston - job 1 of 2

Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity 

Flock Safety is seeking a results-driven, detail-oriented Installation Technician with a strong work ethic and critical thinking skills to join our Field Operations team. As the face of our company, technicians will install products and interact with customers.

Compensation & Benefits

  • Salary: In this role, you’ll receive a starting salary of $62,400 plus overtime, as well as stock options

  • Flexible PTO: We seriously mean it, plus 11 company holidays.

  • Fully-paid health benefits plan for employees: including Medical, Dental, and Vision and an HSA match. 

  • Tools & Gear: Flock Safety branded uniforms, tools, and safety gear.

  • Work Vehicle: The use of a well-equipped Flock Safety owned Sprinter van and fully-paid for gas card.

How you'll make an impact:

  • Install poles of varying lengths per install specifications. Requires digging a minimum of 8” x 36” holes. 

  • Affix license-plate reading cameras with PTZ (Pan, Tilt, Zoom) technology to poles, angle to capture desired footage

  • Mount solar panels on poles and attach external batteries to solar panels

  • Work on both public and private roads, working often on equipment 10-12’ high

  • Regularly work with a bucket truck and/or ladder to work on equipment up to 30’ high

  • Repair minor breaks in underground irrigation or private wiring

  • Provide installation pictures via the Flock field app on a mobile device

  • Meet with customers to discuss installation options and perform site surveys

  • Interpret traffic control plan and permit drawings to identify proper installation location for a Flock device

  • Perform administrative tasks such as inventory management and reporting, continuing training, and receiving product shipments

Required Availability: M-F during daylight hours. Overtime is at times expected and required based on the particular market's ticket backlog and/or unique requirements.  Start and end times will vary based on time of year (solar constrained) and the workload.    

Travel: Expect to travel up to 3 hours away during service tickets regularly. Occasionally this role will require travel up to 8 hrs away. In these situations, overnight accommodations are provided. We do not anticipate the travel demand for this role to exceed 30%.

The Skillset

  • This role requires frequent/continuous bending, digging, reaching, climbing, squatting, sitting, standing, walking, driving, and independently lifting up to 50 lbs.

  • Prior experience with field work is a plus: construction, security systems, low voltage wiring, or similar.

  • Comfortable driving a work van(Ford Transit) and occasionally a 1 ton pickup truck(Ram 3500) or towing a small trailer.

  • Prior knowledge or willingness to be trained to operate and drive a bucket truck on occasion.

  • Prior use of tow behind compressor, stand on skid steer(Toro Dingo) or ride on skid steer(Bobat) is a plus (training included)

  • Must be comfortable working on and around ladders/heights

  • Time-management, attention to detail, and communication skills

  • Desire to work outdoors and comfortable working in all weather conditions

  • General knowledge for all things tech, and the ability/desire to learn and work with new software/tools.   

  • Basic knowledge of computer skills, Office Suite, Google Suite and email

Physical Activities Performed Frequently: 

  • Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.

  • Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

  • Remaining in a stationary position, often standing or sitting for prolonged periods.

  • Moving about to accomplish tasks or moving from one worksite to another.

  • Adjusting or moving objects up to 75 pounds in all directions.

  • Repeating motions that may include the wrists, hands and/or fingers.

  • Operating machinery, power tools, motor vehicles and/or heavy equipment.

Environmental Conditions and Physical Demands

  • Working in seasonal high and low temperatures.

  • Working in outdoor elements such as precipitation and wind.

  • Working in noisy environments.

  • Working in hazardous conditions: near highways or heavy traffic.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

#ZR

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at careers@flocksafety.com. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education/training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

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What You Should Know About Installation Technician, Boston, Flock Safety

Are you passionate about technology and community safety? Flock Safety is on the lookout for an Installation Technician to join our dynamic team in Boston! As an Installation Technician, you'll play a pivotal role in bringing our cutting-edge technology to life as you install our state-of-the-art license plate reading cameras and solar solutions. Imagine working outdoors, engaging directly with customers, and making a tangible difference in community safety every day. Your responsibilities will include everything from digging deep holes for pole installations to managing solar panel setups and ensuring our systems operate flawlessly. We value results and encourage a collaborative atmosphere, making it easy for you to connect with your colleagues even when you work remotely. With a starting salary of $62,400, generous PTO, comprehensive health benefits, and a fully paid vehicle for work, this opportunity is designed to support you both personally and professionally. At Flock, we're not just about technology; we're about fostering inclusive relationships and creating an environment where you can thrive. If you have a knack for detail, enjoy problem-solving, and want to be a part of a mission-driven company that is set to reduce crime in the U.S. by 25% within three years, then we would love to hear from you!

Frequently Asked Questions (FAQs) for Installation Technician, Boston Role at Flock Safety
What are the primary responsibilities of an Installation Technician at Flock Safety?

As an Installation Technician at Flock Safety, you will be responsible for installing various tech devices such as license-plate reading cameras and solar panels. You'll engage with customers, carry out site surveys, and ensure installations adhere to specifications. Your role will require physical tasks such as digging holes, managing equipment, and providing installation reports through our mobile app.

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What qualifications do I need to become an Installation Technician at Flock Safety?

To be considered for the Installation Technician position at Flock Safety, candidates should ideally have experience in fieldwork, particularly in construction or similar tech environments. Comfort with heights and the ability to manage physical tasks are crucial. An interest in technology and a desire to work outdoors will also serve you well in this role.

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What is the working environment like for an Installation Technician at Flock Safety?

The working environment for an Installation Technician at Flock Safety varies, involving outdoor settings and exposure to various weather conditions. You’ll frequently work on public and private roads, often at heights up to 30 feet and mostly during weekday daylight hours. You'll also collaborate closely with your team, fostering camaraderie even when working independently.

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How does compensation and benefits work for Installation Technicians at Flock Safety?

Installation Technicians at Flock Safety start with a competitive salary of $62,400 plus overtime opportunities. Benefits include flexible PTO, comprehensive health coverage, and perks like a fully equipped work vehicle, which comes with a gas card. Additionally, you'll receive stock options, contributing to our mission-driven culture.

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What opportunities are there for career growth as an Installation Technician at Flock Safety?

Flock Safety encourages continuous learning and growth among its employees. As an Installation Technician, you'll have opportunities to enhance your skills and potentially advance to higher operational roles, particularly if you show leadership qualities and a commitment to our mission of improving community safety.

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Common Interview Questions for Installation Technician, Boston
Can you describe your experience with technology installation?

When discussing your experience with technology installation, focus on specific examples of past projects you've completed. Highlight any relevant skills such as wiring, setup of tech devices, or handling challenging installations that demonstrate your technical proficiency and problem-solving abilities.

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How do you prioritize tasks on a job site?

In responding to this question, emphasize your organizational skills and ability to manage multiple tasks simultaneously. Discuss how you assess urgency, the specifics of tasks, and perhaps how you communicate with customers and team members to ensure efficiency.

Join Rise to see the full answer
What safety measures do you take when working at heights?

In your answer, outline the specific safety protocols you adhere to while working at heights, such as using harnesses, inspecting climbing equipment, and following the guidelines in the traffic control plan. Showing a proactive approach to safety will impress interviewers at Flock.

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How do you handle difficult customers?

When handling difficult customers, it’s important to remain calm and focused. Explain how you actively listen to their concerns, seek to understand their needs, and offer solutions that align with the company's values. Show that you know how to build rapport and ensure customer satisfaction.

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What motivates you to excel in your technical work?

Share personal motivations that drive your performance. You might mention a passion for technology, helping communities, or the satisfaction that comes from completing quality installations. Link your motivation to Flock's mission of community safety to demonstrate alignment with the company’s goals.

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Have you ever had to troubleshoot a technical issue on the job? How did you resolve it?

When answering this question, provide a specific example of a technical issue you faced, explaining how you identified the problem and the steps you took to resolve it. Highlight your critical thinking skills and your ability to work under pressure as key strengths.

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How do you ensure quality in your installations?

Discuss your personal commitment to quality control in installations. You might include steps such as conducting pre-installation checks, following proper installation protocols thoroughly, and performing follow-up tests to ensure everything functions as intended.

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What skills do you think are essential for an Installation Technician at Flock Safety?

Mention essential skills such as technical knowledge, attention to detail, problem-solving abilities, and effective communication. Highlight how each skill contributes to successful installations and customer interactions, aligning with Flock's goals and values.

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Can you describe a time you had to learn a new tool or technology quickly?

Provide an example that showcases your adaptability and eagerness to learn. Describe the situation, the tool or technology in question, your approach to mastering it, and the outcome, emphasizing how quickly you were able to apply your new knowledge effectively.

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What do you know about Flock Safety and its mission?

In your answer, express your understanding of Flock Safety's mission to reduce crime through technology and community engagement. Mention any specific products or initiatives that impress you and how you would contribute to achieving this mission as an Installation Technician.

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Flock Safety provides the first public safety operating system that empowers private communities and law enforcement to work together to eliminate crime.

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BADGES
Badge Diversity ChampionBadge Future MakerBadge InnovatorBadge Work&Life Balance
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Vision Insurance
Mental Health Resources
Learning & Development
Equity
Paid Holidays
Paid Time-Off
WFH Reimbursements
Child Care stipend
Maternity Leave
Paternity Leave
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
March 19, 2025

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