Flow Experience Agent (Concierge) - job 1 of 2

As a Flow Experience Agent at Flow, your key responsibilities include providing outstanding hospitality to residents and guests, greeting visitors warmly and efficiently, managing packages and mail, assisting with administrative tasks, and aiding in community engagement initiatives. You’ll resolve inquiries and complaints while collaborating with leasing teams for seamless move-in and move-out processes.

To become a Flow Experience Agent at Flow, a high school diploma or equivalent is required; relevant experience in residential services or hospitality, particularly in luxury settings, is preferred. Excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment are essential for success in this role.

As a Flow Experience Agent, you will thrive in a vibrant and dynamic work environment in Fort Lauderdale, FL. Our company values collaboration and fosters a supportive atmosphere where your contributions make a real difference in enhancing community living. The role involves direct interactions with residents and visitors, making it engaging and rewarding.

Working hours for a Flow Experience Agent can vary based on operational needs, so flexibility is vital. You might find yourself working weekdays, weekends, or holidays. This adaptability helps ensure all resident needs are met while contributing to a positive living experience.

Flow offers a comprehensive benefits package to its Flow Experience Agents, including medical, dental, and vision coverage, paid time off, 401(k) retirement plans, and access to wellness programs. Additionally, you'll benefit from an inclusive workplace that values diversity and supports employee well-being with resources like free therapy sessions.

When faced with challenging situations, I maintain a calm demeanor and listen actively to understand the issue fully. My goal is to seek a resolution that meets the needs of the resident or guest while adhering to company policies. I'm confident in my ability to provide excellent customer service even under pressure.

Exceptional hospitality means creating a warm and welcoming environment where residents and guests feel valued and respected. It involves anticipating their needs, addressing inquiries with enthusiasm, and ensuring every interaction leaves a positive impression.

Absolutely! My previous experience in hospitality has taught me to manage multiple tasks simultaneously while maintaining high standards of service. I thrive under pressure and utilize my organizational skills to prioritize tasks effectively, ensuring that nothing falls through the cracks.

To promote community engagement, I would organize events and activities that cater to the diverse interests of residents. Communication is key, so I would ensure everyone is informed about upcoming events through newsletters and direct outreach, encouraging participation and fostering a sense of belonging.

I am adept at using various software tools, including property management systems for handling resident requests and mail tracking, as well as standard office applications for organizing reports and documentation. My tech-savviness allows me to quickly adapt to new platforms as needed.

When faced with multiple requests, I assess the urgency and importance of each task. I might address time-sensitive issues first while informing others of my timeline. Effective communication with residents is crucial, as it helps manage their expectations while I work through my responsibilities.

I believe in a proactive approach when resolving complaints. I listen patiently, empathize with the person's concerns, and work collaboratively to find a resolution that satisfies them. Follow-up is essential to ensure that the issue has been fully addressed and to restore the resident's confidence.

I am drawn to the Flow Experience Agent role because I admire Flow's commitment to enhancing resident lives and building community. My passion for hospitality aligns with the company values, and I am excited about the opportunity to contribute to creating a welcoming environment.

Building relationships with residents is all about engagement and communication. I would take the initiative to introduce myself, remember names, and check in regularly to understand their preferences and needs. By being approachable and present, I aim to foster trust and connectedness.

I make it a priority to stay informed about local attractions by researching online, subscribing to community newsletters, and engaging with residents to learn about their favorite spots. This knowledge allows me to provide personalized recommendations and keep our residents excited about their community.