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Key Holder - TOPANGA

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Good American is the first fully inclusive fashion brand that celebrates all dimensions of female power. Offering quality, style, and substance in every size — 00-32, we are committed to challenging industry norms by empowering all women to feel sexy and confident no matter their size or shape. The brand was launched in October 2016, by Emma Grede and Khloé Kardashian, to empower all women to celebrate their bodies with confidence by offering high-quality designs in all sizes. What started as the largest denim launch in history, has evolved into an iconic and inclusive fashion line of denim, ready-to-wear, swim, shoes and activewear.

This individual is fashion obsessed and client and brand centric with all efforts. With the goal of supporting client needs through styling efforts, this individual is a passionate brand ambassador who is responsible for promoting brand engagement with clients, partners and within their city. This role will act as a representative of Good American in the daily business operations of the store, and support all store initiatives including superior client engagement, store upkeep, operational support, ensuring visual standards while driving for sales results and KPI goals.

This role reports to the Store Manager/Store Director.

Responsibilities:

Be an ambassador to the brand and promote the culture of Good American internally and externally
Drive for financial results by achieving individual sales targets as well as coach and support team members in order to drive total store and brand performance
Ensure individual KPI goals are attained and coach and support the achievement of KPI goals of team members and store
Follow through on customer journey as required to ensure a content client
Support the needs of the client through styling advice and suggestion with every engagement
Deliver the best possible client experience with every type of engagement (in store, virtual, alternate mediums)
Solution oriented approach to finding resolutions to customer service issues with brand and client top of mind
Create and develop a robust client book based on strong engagement, ensuring that client acquisition and retention are key focuses for store and brand overall
Support and ensure floor coverage, financial targets, visual merchandising standards, client service, and operational functions within the store both front of house and back of house
Support and ensure all visual merchandising initiatives including adhering to visual directives, meticulous upkeep of visual standards that align with brand guidelines
Support all inventory initiatives are completed including regular Cycle Counts, inventory reconciliation, and processing are completed in accordance to company guidelines as required
In partnership with Store Manager/ Director, create and bring to life activations/ events in the store that seek client acquisition and focus on client retention/ development
Attend all meetings as required by the business and lead meetings as required
Contribute towards creating and maintaining a positive team culture within the store
Be a strong partner to corporate team and deliver feedback and insights
Additional projects/ responsibilities may arise in accordance with the needs of the business

Requirements:

At least 2+ years of experience in a retail apparel environment
Experience within women’s apparel retail preferred
Familiar with key retail performance indicators
Adaptable, a sense of openness, active listener, and compassionate
Comfortable and savvy with computer technology, including PC and iOS devices
Effective communication skills (both oral and written) in order to engage with client and team members
Strong fashion acumen and ability to style clients
Travel approximately 10% of the time
Ability to climb ladders
Ability to lift 25+ lbs.

Please note that this role requires to be onsite four days a week.

At Good American, we believe that a diverse and inclusive workplace drives innovation and success. We are committed to creating an environment where everyone feels valued, respected, and empowered to contribute their unique perspectives. We welcome applicants from all backgrounds and encourage individuals of all races, gender identities, ages, religions, sexual orientations, abilities, and veteran statuses to apply.

WE ARE B CORP CERTIFIED!

As our business has grown, so has our responsibility to our community, our planet, and our operations. Being B Corp certified means we will continue to prioritize people and the planet alongside profit.

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Average salary estimate

$50000 / YEARLY (est.)

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$40000K

$60000K

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What You Should Know About Key Holder - TOPANGA, Good American

Welcome to your next opportunity as a Key Holder at Good American in Canoga Park, CA! If you're passionate about fashion and love helping others embrace their personal style, this could be the perfect role for you. At Good American, we're shaking up the fashion industry by creating inclusive apparel for women of all shapes and sizes. As a Key Holder, you'll play a vital role in promoting our brand and its core values, all while directly impacting our clients' experiences. Your day-to-day will involve engaging with customers, styling them based on their unique needs, and ensuring that our store maintains the highest visual and operational standards. With a strong focus on financial targets and KPIs, you'll not only set personal goals, but also inspire and coach your teammates to achieve collective success. We're looking for someone with at least 2 years of experience in retail apparel, ideally with a background in women's fashion, to help drive sales and foster client relationships within our vibrant community. You'll also have the chance to take part in in-store events that seek to elevate our brand presence. Remember, at Good American, we're all about diversity and inclusion, and we're excited to welcome individuals from all walks of life to join us in this journey. So if you’re ready to make a difference while showcasing your passion for fashion, come and be a part of our dynamic team at Good American!

Frequently Asked Questions (FAQs) for Key Holder - TOPANGA Role at Good American

What are the responsibilities of a Key Holder at Good American?

As a Key Holder at Good American, your primary responsibilities will include acting as a brand ambassador, engaging with clients to offer styling advice, achieving sales targets, and supporting store operations including visual merchandising. You'll work closely with your team to ensure everyone meets their individual KPIs while promoting a positive client experience both in-store and virtually.