Payroll Administrator

As a Payroll Administrator at our company in Philadelphia, your main responsibilities will include processing weekly payroll, managing payroll discrepancies, and resolving employee inquiries. You'll also maintain payroll data in Workday, ensure compliance with policies, and handle payroll-related emails efficiently while supporting the bi-weekly payroll processes as needed.

To be considered for the Payroll Administrator role, you should have a minimum of 2 years of payroll processing experience and ideally hold a Bachelor’s Degree in Accounting or a related field. Familiarity with Workday software is highly desired, along with intermediate Excel skills and a keen attention to detail.

The Payroll Administrator plays a crucial role in supporting employee satisfaction by ensuring timely and accurate payroll. By promptly addressing payroll discrepancies and employee inquiries, you help maintain trust and transparency in our payroll processes, contributing to the overall happiness of our team.

As a Payroll Administrator, you'll primarily use Workday for payroll data management and Excel for handling payroll calculations. Familiarity with Service Now for employee inquiries will also be beneficial, allowing you to effectively manage payroll-related communications.

The ideal Payroll Administrator should have a strong customer service attitude, excellent attention to detail, and the ability to work collaboratively across various departments. Adaptability, particularly in a fast-paced environment, will also be important for success in this role.

In answering this question, focus on specific payroll systems you've used, including the volume of transactions you handled and any special projects you undertook. Highlight your attention to detail and ability to resolve discrepancies efficiently.

Discuss your methods for double-checking payroll data, the importance of maintaining up-to-date records, and any software tools that assist in ensuring accuracy. Mention how you handle mistakes when they occur.

Talk about your approach to investigating discrepancies promptly, communicating with affected employees, and ensuring timely resolutions. Emphasize your problem-solving skills and customer service mindset.

Highlight your familiarity with Workday, detailing specific tasks you've accomplished with the software such as data entry, reporting, or conducting audits. If applicable, include any challenges you've overcome while using Workday.

Explain how you plan your tasks in advance, utilize checklists, and coordinate with team members to ensure deadlines are met, especially in busy times. Mention any tools that help you stay organized.

Provide a specific instance where you worked with a team from HR or Legal on payroll matters. Highlight the outcome of that collaboration and how it benefited the payroll process.

Detail your methods for staying informed about payroll regulations, such as subscribing to industry newsletters, attending workshops, or participating in professional groups. Showing initiative in your ongoing education is valuable.

Discuss the importance of adhering to federal and state regulations, keeping detailed records, and continually reviewing payroll processes. You might also mention internal audits as a way to ensure compliance.

Share an example of a time you faced unexpected changes in workload or policy and how you adjusted your approach to successfully manage the situation. Adaptability is crucial in payroll roles.

Emphasize that customer service is vital in addressing employee concerns and questions regarding payroll. Provide examples of how you ensure effective communication and support to enhance employee satisfaction.