Site Manager, Miami, #376

The Site Manager at Gopuff in Miami is responsible for all facility operations, which includes managing deliveries, inventory, and equipment. You’ll lead a team, drive improvements to essential KPIs, and ensure compliance with both company policies and legal regulations. Training and coaching staff is vital to maintain safety standards and operational efficiency. Moreover, you will strategize to enhance the financial performance of the site and create a culture that focuses on providing top-notch services to our customers.

To be considered for the Site Manager position at Gopuff in Miami, a candidate should possess at least 6 years of experience in a fast-paced environment and ideally have a background in retail, grocery, military, or restaurant industries. A Bachelor’s degree is preferred. Strong verbal and written communication skills, team development abilities, and proficiency with computer systems are essential. Additionally, being adaptable and working off-hours are important aspects of the role.

Performance for the Site Manager at Gopuff is measured using several key performance indicators (KPIs) including Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order. These metrics help gauge the effectiveness of operations and the team’s performance in delivering a great customer experience. Gopuff values proponents of improvement and expects Site Managers to implement plans to enhance these metrics continuously.

The work environment for a Site Manager at Gopuff in Miami is fast-paced and dynamic. This role demands high energy and adaptability, as the operations involve managing a blended workforce of W2 and 1099 employees. The site operates during peak hours, often involving weekends and late nights. You'll lead a diverse team in making critical decisions and overseeing daily operations to ensure customer satisfaction.

The Site Manager role at Gopuff offers numerous growth opportunities as it allows individuals to develop leadership skills, enhance operational knowledge, and drive business performance. Effectively managing a team and demonstrating the ability to improve processes can open doors to higher positions within the company. Gopuff prides itself on fostering talent and promotes from within, motivating employees to pursue their career aspirations.

To answer this question, you might share specific examples of how you've effectively led both W2 and 1099 employees, focusing on training, engagement, and conflict resolution strategies that have led to team success.

Discuss your approach to creating a safe work environment, including regular training, compliance checks, and fostering an open dialogue about safety concerns with your team members.

You should highlight KPIs such as Order Picking Time, Drive Time, and Order Defect Rate, explaining why they are essential for assessing operational efficiency and customer satisfaction.

Describe your method for addressing conflicts, emphasizing your ability to listen actively, mediate discussions, and find collaborative solutions to maintain a positive work environment.

Share a specific instance where you identified an inefficiency and implemented a change that resulted in better performance or cost savings, highlighting the steps you took to achieve it.

Explain your strategy for staying up-to-date with regulations, conducting regular audits, and implementing necessary training programs to ensure your team adheres to compliance standards.

Be prepared to discuss your leadership philosophy, whether it's hands-on, collaborative, or transformational, and provide examples of how this style has positively impacted your team.

Discuss your experience managing high-pressure situations, ensuring adequate staffing, and maintaining efficiency without sacrificing quality or safety.

Mention specific tools or software you have experience with (like Google Suite), detailing how they have helped you streamline operations and improve team communication.

Express your enthusiasm for Gopuff’s mission and values, focusing on how your vision aligns with the company's goal of delivering convenience and your desire to lead a passionate team to achieve that.