Billing Resolution Specialist

As a Billing Resolution Specialist at Horace Mann, your responsibilities will include evaluating and addressing billing inquiries and payment issues for our clients, agents, and partners. You'll process change requests and premium receivables related to a variety of insurance products, all while ensuring compliance with our standards and best practices. Your role will also involve recommending improvements to streamline processes and enhance customer experience.

To apply for the Billing Resolution Specialist position at Horace Mann, you should have a Bachelor's degree or equivalent experience along with at least two years of billing and insurance experience. Strong communication skills and a commitment to professional service are essential for success in this role.

The Billing Resolution Specialist role at Horace Mann is primarily onsite at our Springfield, IL office; however, there is the potential for hybrid work arrangements. This means you can enjoy the flexibility of working from home part-time while also participating in team collaboration and client interactions in the office.

The pay range for the Billing Resolution Specialist at Horace Mann is between $19.66 and $29.04 per hour. Your actual salary will be commensurate with your experience, skills, and the local job market, ensuring a competitive compensation package.

Horace Mann’s mission is to provide quality and affordable insurance solutions to educators, helping them protect their present and plan for their future. By fostering a dedicated and supportive work environment, we aim to empower our employees to help educators achieve their financial goals while securing their assets.

When answering this question, focus on specific roles you've held in the billing and insurance sector. Highlight your hands-on experiences with claims processing, payment resolution, or customer service within the industry. Use examples to illustrate your familiarity with compliance standards and how you've successfully resolved complex billing inquiries.

To answer this question effectively, describe your approach to prioritization. You might mention using a system to categorize inquiries based on urgency, deadlines, or complexity. Sharing an anecdote about a particularly busy day where you managed to effectively streamline your workflow can help illustrate your capabilities.

In your response, discuss your understanding of regulatory requirements and your methods for staying informed on updates. Emphasize your attention to detail and ability to audit your work or processes regularly to ensure compliance. This demonstrates your proactive approach towards maintaining high standards.

When addressing this question, remember to use the STAR method (Situation, Task, Action, Result). Describe a specific situation where you noticed an inefficiency, the action you took to suggest an improvement, and the positive results that followed. Highlighting your impact on the team or company can be very compelling.

In answering this question, share your techniques for defusing tense situations, such as active listening, staying calm, and finding common ground. Mention a particular instance where you successfully navigated a dispute, detailing how you resolved it while maintaining a positive relationship with the client.

Provide specifics regarding any billing software or customer relationship management (CRM) tools you've used in your previous roles. Be ready to discuss how you used these tools to manage billing inquiries effectively, ensuring accuracy and timely resolution of issues.

Let the interviewer know about the organization techniques that work for you, whether it's using digital tools, maintaining checklists, or setting reminders. Use an example from a role where high pressure was common and explain how you thrived by staying organized.

Research about Horace Mann beforehand to showcase your knowledge during the interview. Discuss their commitment to serving educators and how that aligns with your values. Share why you are particularly drawn to helping the education community and how you see your role as impactful.

Explain your proactive approach to professional development, including attending workshops, networking with industry peers, or following relevant publications. This demonstrates to the interviewer that you are serious about your profession and committed to staying informed.

Share your enthusiasm for the company’s mission, specifically regarding how it aligns with your personal and professional goals. Relate your past experiences to the role and discuss what excites you most about the possibility of working with educators to help them manage their financial goals.