Total Rewards - Senior Benefits Consultant, Major Market

Insurance is a trillion dollar market that is fundamental to society, yet it has not modernized — until now. 

Newfront is building the modern insurance experience. 

We've reimagined the experience for clients, prospects, and employees, altering the way people create, understand, select, transact, and use insurance. We're changing the approach so that it starts and ends with the client, not the product, and empowering people for moments that matter. 

Our unique approach recognizes both the vast potential of technology and the fundamental role of insurance experts. We're a technology-driven company with DE&I in our DNA and strong values; we believe people matter most. 

Our mission is to define the future of the insurance industry, while instilling a high performance culture in combination with living our Work, Love, Play ethos each day. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, and more productive employees, and more successful clients.

The Senior Benefits Consultant is responsible for the strategic oversight of employee benefit programs for client companies and for ensuring customer satisfaction. Your passion for problem solving help you identify opportunities for Newfront to help clients meet their business objectives. Your exceptional communication skills help you connect with clients by email and phone - quickly establishing trust and rapport.

If you like the freedom to be creative, enjoy thinking outside the box, and like to have fun - Keep reading! We are an Employee Benefits team who enjoy to creatively challenge ourselves in thinking outside the box and grow our careers in such a unique space. Our team has the opportunity to work with high tech, innovative clients whose goals are to make a difference. This role has the opportunity for growth and development. Our team is collaborative, hard-working, and enjoy having fun. We are looking for someone who has a positive attitude, collaborative, and enjoys tackling challenges by thinking outside the box.

This position is a salaried, exempt and full-time role and will be reporting to the Service Leader for Total Rewards. Requires seasonal or intermittent traveling to visit clients and prospects. This is a US Hybrid/Remote based role (Pacific Time Zone work hours required), with the option to work from any of Newfront's office locations. #LI-Remote

WHAT YOU'LL BE DOING:

• Responsible for end-to-end client management including prospecting, onboarding, relationship management, engagement, and execution of scope of work. Independently manage a higher volume and more complex book of business.

• Guide Client Managers and Senior Client Managers in operational and tactical responsibilities.

• Demonstrate proficiency in order to explain technical analysis with regard to plan renewal, marketing, budgeting, contribution scenarios and demographic analysis.

• Lead and direct account renewal presentations by collaborating with technical, marketing and service teams.

• Build and maintain carrier relationships as primary point of contact, subject matter expert and advisor. 

• Develop short- and long- term strategies with client to improve benefit programs, maintain cost and to design and implement new programs.

• Manage vendor relationships to ensure positive performance and results for clients; understand product options to make recommendations; oversee implementations; and resolve escalated issues.

• Manage the marketing process; negotiate with the carriers about rates, service and performance guarantees.

• Direct and coordinate implementation of new plans, vendors and administrative services.

• Provide specialized service/advanced knowledge as area expert across the client base.

• Understand available funding arrangements in all segments.

• Attend and participate in external seminars as a company representative for education and industry networking.

• Assist with the strategic design and/or selection of comprehensive wellness programs.

• Responsible for strategy, renewal and stewardship presentations and other client deliverables.

• Work closely and strategically with producers.  Support Producers with prospecting efforts.  Identify and implement opportunities to partner with ABD consultants across other lines of business.

• May be responsible for training others.

• Other tasks, duties or special projects as assigned.

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

WHAT YOU BRING TO THE TABLE:

• Mastery of efficient multi-tasking and flexibility to deal with ever-changing priorities and deadlines.

• Excellent negotiation and communication skills:  written, public speaking and presentation preparation.

• Professional composure and exceptional customer service skills, diplomacy, professionalism, and tact.

• Proficient knowledge and use of Microsoft Office and advance complexities of features.

• Ability to be resourceful, take initiative, solve problems, create solutions, and direct process improvements.

• Thrives working with others in a fast-paced environment.  Excellent management skills. Ability to train, delegate, provide oversight and give feedback.

• Adaptability and flexibility to proactively anticipate and address issues and client needs.

• Exceptional time management skills and the ability to navigate demanding schedules, priorities, and volumes.

• Ability to learn, adopt and train use of technology systems and software applications.

• Excellent at multi-tasking and flexibility to manage ever changing priorities and deadlines.

• Proficient at multiple and strategic project planning including extended time management.

• Ability to forge relationships and build trust with clients, carriers, and internal stakeholders.

• Ability to provide direction, give feedback and coach others within team.

EDUCATION AND EXPERIENCE:

• Minimum of 5-8 years of work experience in a brokerage.

• Licensed within 1 month of hire.

• Benefits experience required.

• Independently lead accounts and provide guidance to team.

• Extreme confidence in industry expertise and understanding of industry trends.

CERTIFICATES, LICENSES, REGISTRATION:

• CA Department of Insurance Life License (required).

The pay range for this position in California, Washington, Colorado and New York at the commencement of employment is expected to be between $119,600 and $149,500/yr; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, the employee will be in an “at-will position,” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

At Newfront, we are committed to hiring diverse talent and supporting an inclusive workplace environment. If you are excited about a role at Newfront but feel you’re missing a few of the qualifications, we still encourage you to apply and tell us about yourself. You may just be the next Newfront team member that we are looking for! 

Newfront is proud to be an equal opportunity workplace. Diversity is in our DNA and we believe that creating an inclusive workplace elevates the value we are able to bring to our customers and employees alike. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law.

If you require reasonable accommodations throughout the application or interview process, please contact us at careers@newfront.com. For information regarding how Newfront collects and uses personal information, please review our Privacy Policy.