Accounts Receivable Clerk

As an Accounts Receivable Clerk at Northwest Administrators, your main responsibilities will include processing health contributions, managing employee enrollment documents, reconciling monthly employer contributions, and addressing any health coverage issues. You'll also engage with employers and participants to resolve any questions or concerns, making this role crucial for ensuring smooth operations.

To qualify for the Accounts Receivable Clerk position at Northwest Administrators, candidates should ideally have at least two years of experience in bookkeeping or accounting. Strong attention to detail, excellent organizational and communication skills, and proficiency in Microsoft Excel and Word are also essential for success in this role.

As an Accounts Receivable Clerk at Northwest Administrators, you can expect a generous benefits package that includes competitive wages, fully funded retirement benefits, medical, dental, and vision coverage, paid leave, and commuter/parking benefits. The company is dedicated to providing a supportive environment that fosters personal and professional growth.

Customer service is paramount in the Accounts Receivable Clerk role at Northwest Administrators. This position involves regular communication with both employers and plan participants, resolving eligibility issues, and providing timely support. A service-minded attitude paired with empathy and care is crucial for success in this role.

During the onboarding process as an Accounts Receivable Clerk at Northwest Administrators, you can anticipate comprehensive training to familiarize yourself with the systems and processes involved in the role. You'll also gain insights into the company's culture and values, ensuring you feel well-prepared to contribute effectively from day one.

During the interview, highlight your specific experiences related to accounts receivable, such as reconciling invoices, managing billing cycles, or dealing with discrepancies. Be sure to mention any relevant software you've used and how you handled challenges in previous roles.

When answering this question, describe your method for prioritizing tasks, such as creating to-do lists or utilizing calendar systems. Highlight specific scenarios where effective prioritization led to successful outcomes.

In such a scenario, emphasize the importance of open communication. Describe your approach to investigating the dispute, gathering information, and working collaboratively with the client to find a resolution. Be sure to showcase your problem-solving calmness.

Discuss common challenges such as late payments or discrepancies. Provide examples of specific approaches you've taken to mitigate these issues, indicating your proactive problem-solving skills and your focus on maintaining good client relationships.

Share a specific experience where you went above and beyond for a customer. Highlight how your attention to detail and communication skills resulted in a positive outcome and how it reflects your service-oriented mindset.

Be sure to list any accounting software you've used, such as QuickBooks, Sage, or Excel. Provide a brief description of how you utilize these tools in your work, and any specific accomplishments you achieved through their use.

Mention specific methods such as double-checking figures, using audit trails, or maintaining detailed records. Emphasize your attention to detail and any system you have in place for catching errors before they impact clients or the company.

Share an example of a time when you successfully managed a tight deadline. Discuss your planning process and the strategies you utilized to stay organized while ensuring quality work was produced.

Articulate your intrinsic motivations, like a passion for numbers or providing exceptional service. Discuss how contributing to team goals aligns with your personal values, and how that fuels your drive to excel in your role.

Reflect on your communication approach, emphasizing clarity, openness, and empathy. Discuss how you adapt your style to suit the needs of different clients while ensuring they feel heard and valued.