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Regional Health Care Associate Support Specialist

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POSITION TITLE: Regional Health Care Associate Support Specialist

LOCATION: Home Base in Manchester, Exeter or Derry. Covering the entire NH region and some ME sites including Biddeford & Sanford, ME.

HOURS: Full Time , 37.5 hours/week, Hourly (Non-Exempt)

UNION MEMBERSHIP: This position is represented by AFT union in NH/VT

POSITION PURPOSE:

The Regional Health Care Associate (HCA) Support Specialist supports health centers by facilitating onsite training of new and tenured staff. The HCA Support Specialist also provides coverage for CTO, Leaves, Vacancies, Call outs. When supporting sites, the support specialist will serve as the first clinical point of contact for patients in our health centers and ensure outstanding customer service and patient satisfaction by collaborating with the team to provide high-quality patient centered care. Perform clinical support, front desk, and administrative functions in health centers.
This position is a flex position and will perform these duties across specified region(s) or health centers (including remote care team). Daily work location within the region will shift and be dependent on organizational needs. Day, evening, and occasional weekend shifts may be required to cover the open clinic hours and associated travel time.

YOUR DAY- TO-DAY RESPONSIBILITIES:

Accurately perform and mentor HCAs on a variety of medical services including but not limited to venipuncture, injections, and vital signs, patient intake, screening, education, and informed consent for all PPNNE services and documenting appropriate lab testing.
Assist patients in financial screening, understand our fee schedule information, and assess eligibility for state funded insurance plans and/or other programs.

Check patients in and out, confirming all charges are accurate and insurance is billed, or charges processed, as appropriate.

Subject matter expert in the Electronic Health Record (EHR) system, templates, and compliance with medical documentation practices.
Clean and restock exam rooms as needed.
May perform and mentor laboratory tests/procedures, specialized consenting, and/or ultrasonography after appropriate training and privileging process has been completed.

JOB PERKS:

Work with a group of dedicated professionals
No late night or overnight hours
Paid Training for In-Demand Clinical Skills - We invest in your growth by covering training costs for essential clinical skills—training you’d typically pay for out of pocket.
Collaborative Work Environment – PPNNE upholds high workplace values and patient service standards, fostering respect, engagement, and teamwork to create the best experience for employees and patients alike.
Gain experience with a trusted leader in affordable, high quality, health care (Health Center Staff) / (ADMIN)Gain experience with an experienced and successful [DEPT] Team
Experience using the Electronic Medical Records program EPIC
Travel Milage Reimbursement
Make a Difference! - Make a direct impact in your community by providing patients with access to high quality & essential health care services

COMPENSATION:

Pay Range - for this position is based on years of relevant work experience. Candidates can expect to earn between $24.14 -$33.78 per hour/year. As experience increases, so does the rate of pay, with candidates.
Bilingual Skills: HCAs with proven bilingual skills will receive a differential for each hour (or any portion thereof) where they provide interpretation services or bilingual skills

BENEFITS:

Up to 3 weeks paid time off (increases with tenure) & up to 10 Paid Holidays
Paid Parental Leave
Medical, Dental & Vision Insurance
PPNNE Funded Health Reimbursement Account to cover portion of medical deductible costs
403b retirement account and 2% employer match eligibility
Employee Assistance Program (confidential counseling and resources)
Employee referral bonuses
Employer Paid Short Term Disability & Life Insurance

KNOWLEDGE, SKILLS AND ABILITIES:

High School Degree or Equivalent
Ideal candidates will have experience working with people from diverse ethnic, linguistic, socioeconomic and cultural communities, as well as a demonstrated commitment to diversity, equity and inclusion and the intersection with health and social justice
Commitment to customer service and satisfaction
Knowledge of and comfort with all services provided by PPNNE
Flexibility, initiative, creative thinking, and a willingness to learn and jump in
Two to three years of health care and patient care experience preferred.
Demonstrate flexibility and teamwork; understanding that staffing needs and schedules routinely fluctuate, which will require a flexible work schedule and/or additional work hours.
Must have reliable transportation to facilitate working in all site locations within specified regions, possibly with limited notice

• WHY JOIN PPNNE?

Planned Parenthood of Northern New England (PPNNE) was founded on the belief that everyone has the fundamental right to make decisions about their bodies and reproductive futures free from harassment or fear. Working for Planned Parenthood is more than just a job. Joining Planned Parenthood means becoming part of a mission-driven movement, where your work will help make sexual and reproductive health care more accessible to all.

Interested applicants please submit a cover letter and resume by visiting our website at https://jobs.lever.co/ppnne.

Planned Parenthood of Northern New England welcomes diversity & is an Equal Opportunity Employer

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What You Should Know About Regional Health Care Associate Support Specialist, Planned Parenthood of Northern New England

If you're passionate about supporting healthcare teams and making a difference in your community, joining Planned Parenthood of Northern New England as a Regional Health Care Associate Support Specialist could be the perfect fit for you! This full-time role is a unique opportunity to work across various health centers in New Hampshire and some locations in Maine, making a tangible impact on patient care. You'll be responsible for providing top-notch training and support to both new and experienced staff while also serving as the first clinical point of contact for patients. Your day-to-day will be dynamic, as you mentor Health Care Associates on medical services like venipuncture and patient education while ensuring a seamless patient experience. No two days will be the same, as you’ll adapt to the needs of different clinics and may even handle administrative tasks alongside clinical support. What’s more, you won't have to worry about late nights or overnight shifts! With competitive pay, paid training, and benefits that prioritize your growth and well-being, this role offers you a chance to thrive both personally and professionally. By joining PPNNE, you become part of a mission-driven organization committed to advancing access to crucial health services. So if you’re ready to take the next step in your healthcare career and contribute meaningfully to your community, we’d love to hear from you!

Frequently Asked Questions (FAQs) for Regional Health Care Associate Support Specialist Role at Planned Parenthood of Northern New England

What are the main responsibilities of a Regional Health Care Associate Support Specialist at PPNNE?

The Regional Health Care Associate Support Specialist at Planned Parenthood of Northern New England is primarily responsible for facilitating training for health center staff while also providing direct patient care support. Duties include mentoring on medical services such as venipuncture and education, managing patient intake, ensuring accurate billing, and maintaining compliance with medical documentation practices. The role requires versatility and adaptability, as you will work across multiple locations in New Hampshire and Maine, covering shifts based on organizational needs.