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HRBP Director - job 1 of 2

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Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

Understands the overall business direction and impact of people decisions in order to influence the right business choices to fulfill business objectives. Contributes to the development and delivery of the BU business plans and contributes to the scoping of key business initiatives.
Contributes to business growth by applying a long-term vision and translating business needs to strategic people needs across the talent, leadership development, change and culture agenda; develops business unit People strategy and strategic (3-5 year) people plan to support the achievement of business goals (integrating CC/SC/functional strategy & BU strategy).
Partners with the Business Unit leader and acts as a trusted advisor providing strategic insight to the future direction of the BU, senior level people topics and contributes to organization design and development initiatives that drive the organizational effectiveness of the business unit.
Acts as the voice of the business in the HR function and partners, COEs (centers of excellence), and Ops to ensure business needs are represented and that fit for purpose HR solutions are developed and deployed for key business needs. Serves as the single point of contact for Sr Business Leaders within the Business Unit and works collaboratively with HR experts and People Services to ensure the effective fulfillment of business needs and overall effectiveness of the HR function.
Acts as key strategic HR lead, consultant, and coach to Senior business leaders to enable the development of their people leadership capabilities and maximize their impact on people and engagement as well as providing strategic insight on people related topics.
Uses and analyzes data and trends to inform guidance to business leadership and to measure success: learn, iterate, and improve; analyze trends and develop proactive actions.
Provides strategic advice on:
- Strategic workforce planning
- Calibration and succession planning
- Organization design, change management, and culture
- Leadership and team development
- Relevant workforce trends which will impact the BU

Qualifications

To be successful in this role you have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
Experience in direct client support and management coaching experience as well as team development/management
Experience supporting [fill in function name] a plus
Outstanding interpersonal and communication skills, including problem solving, collaboration and relationship building
Ability to thrive in an unstructured environment and work independently in an ambiguous, high growth, fast-paced environment
Ability to manage multiple complex issues and prioritize projects concurrently
Ability to excel at all levels of the HR “stack” - strategic, operational, and tactical
Credibility and integrity in communications to ensure information flows both upward and downward
Confidence to challenge respectfully to influence business decisions

JV22

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

ServiceNow Glassdoor Company Review

4.5

ServiceNow DE&I Review

4.6

CEO of ServiceNow

Bill McDermott

Approve of CEO

Average salary estimate

$140000 / YEARLY (est.)

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$120000K

$160000K

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What You Should Know About HRBP Director, ServiceNow

Join ServiceNow as an HRBP Director, where you’ll play a crucial role in shaping our people strategy and enhancing our organizational effectiveness in Atlanta, Georgia. At ServiceNow, we prioritize innovation and collaboration, identifying opportunities to blend AI-powered solutions with traditional people management practices. Your primary objective will be to influence business decisions that align with our strategic vision while crafting tailored people plans to support our growth. Working closely with senior business leaders, you’ll act as a trusted advisor, helping to develop leadership capabilities and create a culture that fosters engagement and performance. As the voice of the business within HR, you will collaborate with centers of excellence and operations to devise and implement people solutions that effectively address organizational needs. Your analytical skills will be key as you assess data trends, providing strategic insights that drive our business objectives. We value flexibility and independent thought, encouraging you to thrive in a dynamic, high-growth environment. If you're an innovative strategist with a knack for fostering relationships and a passion for improving how organizations work, we want you on our team. Together, let’s help ServiceNow and our clients work smarter, faster, and better!

Frequently Asked Questions (FAQs) for HRBP Director Role at ServiceNow

What are the main responsibilities of the HRBP Director at ServiceNow?

As the HRBP Director at ServiceNow, your key responsibilities include developing and executing people strategies that align with business goals, providing strategic insight to senior leaders, managing organizational design, and fostering leadership development. You will also ensure that HR solutions adequately address business needs and drive organizational effectiveness.