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Solution Sales Executive, CRM Workflows - Central and Eastern Europe

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Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

The Solution Sales Executive will be responsible for market success of ServiceNow’s Customer Service Workflows product suite in Poland and CEE

This product is built on ServiceNow’s market leading Now platform and applies service management discipline to improve an organisations service relationships (NPS) with its customers through a 360 degree improvement in customer service processes. We’re proud to say that ServiceNow Customer Engagement Solution is a leader in the Gartner Magic Quadrant

The Solution Sales Executive will drive and generate sales revenue, within existing accounts and also with new logos. This will be achieved by working closely with the wider ServiceNow sales eco-system, with the support of a dedicated Solution Consultant, to deliver territory planning, account planning, forecasting, using business development techniques and field-based sales activities to ensure success in generating revenue opportunities and effective management and closure of sales opportunities.

This position is a high-profile growth opportunity that demands a highly motivated individual with strong sales, communications and organisational skills that is eager to learn and become part of a rapidly growing company.

What you’ll get to do in this role:

Be the voice of the customer and of regional sales teams in Poland and CEE
Drive end to end sales initiatives (from pipeline generation to closing) focused on specific use cases in customer service business process solutions
Work closely with sales teams to accelerate opportunities with the Financial Service segment by meeting directly with customers to provide comprehensive product and industry insight
Communicate competitive intelligence and activity to manager and BU to ensure we keep ahead of opportunities, obstacles, challenges and red flags that may hinder ServiceNow from capturing key customer accounts
Work closely with sales teams to accelerate opportunities by meeting directly with customers to provide comprehensive product and industry insight
Develop, in coordination with Product Management and Product Marketing, key sales and go-to-market strategies and objectives to establish ServiceNow as a leader in Customer Engagement
Provide industry expertise in the development and implementation of specific market strategies and programs to improve logo penetration
Coach & enable account teams with foundational specialty solution area knowledge to effectively identify specialty solution opportunities & help manage the sales cycle
In partnership with assigned Account Executive and Solution Consultant, present our Customer Workflows solution directly to prospects, customers and at industry events and seminars
Support the regional ServiceNow partner channels to drive an effective customer experience
Articulate customer success strategies (and losses) to the field in order to streamline and standardize CSM solution presentations and value proposition.
Become a trusted advisor to our community of customers

Qualifications

In order to be successful, candidates will normally have:

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry.
At least 5 years experience or equivalent of solution and service based sales experience within a CSM, Customer Engagement or CX solution provider or related high technology business environment.
A deep understanding of Customer Service Management, Customer Experience or Customer Engagement related business processes
Willingness to go above and beyond to win in the market against stiff competition.
Ability to communicate complex issues in simple terms via written and oral media.
Ability to forge strong business relationships and connect with both C-level execs at customers as well as with individuals in ServiceNow internal and external eco-system
Ability to work in a complex matrix organisation
Pitch perfect communication and presenting skills, with fluency in English and one of the local languages essential

Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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4.6

CEO of ServiceNow

Bill McDermott

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Average salary estimate

$100000 / YEARLY (est.)

min

max

$80000K

$120000K

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What You Should Know About Solution Sales Executive, CRM Workflows - Central and Eastern Europe, ServiceNow

At ServiceNow, we are searching for a dynamic Solution Sales Executive focused on CRM Workflows for Central and Eastern Europe. Based in the vibrant city of Wien, Austria, this role offers an exciting opportunity for you to be at the forefront of revolutionizing customer service. You’ll be instrumental in driving the market success of our Customer Service Workflows product suite. Your main mission? Boost customer relationships through a significant improvement in service processes. As a part of our talented team, you’ll generate new business and revenue from existing accounts while collaborating closely with sales teams and a dedicated Solution Consultant. This is not just about hitting sales targets; it’s about becoming the voice of the customer and shaping our strategy based on their needs. Your experience in service-based sales will be crucial as you engage with key clients, communicate insights, and present our solutions at industry events. We’re proud of our innovative spirit at ServiceNow, and we value individuals who share our ambition. If you’re driven, eager to learn, and have a track record of creating winning customer engagement strategies, this role could be a match made in heaven. Plus, we believe diverse experiences contribute to a richer workplace, so even if you don't check every box, but are excited about this opportunity, we encourage you to reach out and apply. Come be part of our mission to make the world work for everyone at ServiceNow!

Frequently Asked Questions (FAQs) for Solution Sales Executive, CRM Workflows - Central and Eastern Europe Role at ServiceNow

What are the responsibilities of a Solution Sales Executive at ServiceNow?

As a Solution Sales Executive at ServiceNow, your primary responsibilities will include driving sales initiatives for our Customer Service Workflows in Poland and the Central and Eastern European region. You'll work closely with sales teams to generate pipeline revenue, develop territory plans, and implement go-to-market strategies. You will also be the conduit for customer and region feedback, enabling our teams to tailor solutions and highlight key insights to enhance customer experiences.