Payments Activation Manager

As a Payments Activation Manager at Shopmonkey, your main responsibilities include leading customer expansion initiatives, driving adoption of key products like our payment processing solutions, and building strong relationships with auto repair shop owners. You will work closely with our sales team, support new accounts, and ensure a smooth customer experience that encourages effective use of Shopmonkey's technology.

To qualify for the Payments Activation Manager role at Shopmonkey, candidates should have at least 2 years of sales experience, particularly in payment processing. You should be comfortable with technology, possess strong communication skills, and demonstrate an understanding of customer needs within the automotive industry. A passion for startups and a team player attitude are also essential.

Success for a Payments Activation Manager at Shopmonkey is typically measured through sales performance, including the ability to generate high-quality leads and close business deals. You'll also be evaluated on how well you enhance customer engagement with Shopmonkey’s products and your contribution to overall customer satisfaction and processing volume.

Shopmonkey provides a comprehensive benefits package for Payments Activation Managers, including a competitive salary, uncapped commission potential, medical and dental insurance, flexible time off, and a 401(k) plan. Employees also enjoy professional development opportunities, generous parental leave, and a supportive work environment that values personal wellbeing.

The work environment for a Payments Activation Manager at Shopmonkey is hybrid, combining remote work with in-office collaboration in our Marin County WeWork space two days a week. The culture is supportive and dynamic, emphasizing teamwork and innovation, and there are numerous opportunities for personal and professional growth.

When asked about your experience, focus on specific instances where you've successfully closed deals or driven customer engagement in payment processing. Highlight your understanding of customer needs and how you've tailored solutions to meet those needs effectively.

Employ the STAR method to outline your strategies for prioritizing tasks, such as using a CRM to track client interactions and deadlines. Discuss how you ensure timely responses and maintain high levels of customer satisfaction.

Highlight your knowledge of the automotive industry and digital tools. Talk about leveraging data to provide tailored recommendations, conducting regular check-ins with clients, and creating customized marketing strategies to enhance product adoption.

Talk about your approach to active listening and empathy to understand their concerns. Explain how you would collaborate with your team to troubleshoot the issue, offer solutions, and follow up to ensure their satisfaction.

Share your passion for technology and how it intersects with improving business operations. Connect your personal interests or experiences related to cars and how they fuel your motivation to make a difference in the auto repair industry.

Describe a specific situation where a well-planned sales strategy led to measurable results. Discuss your method of execution, the challenges faced, and how you adapted to achieve success.

Discuss tools and techniques you utilize for organization, like task management software. Emphasize your ability to adapt and prioritize tasks even when new challenges arise rapidly.

Explain your approach to breaking down complex topics into simpler concepts, using analogies if necessary. Offer examples of how you’ve done this successfully in the past.

Share your belief that understanding a customer's perspective is key to building strong relationships. Discuss specific instances where your empathetic approach led to positive outcomes and strengthened customer loyalty.

Stay updated on relevant trends and discuss their potential implications. Ideas may include shifts towards digital payments or the growing importance of customer experience and convenience in the car repair sector.