Producer

Be part of something great!

Synchrony Group is an independently owned network of companies, headquartered in West Chester, PA.

At Synchrony, we are dedicated to providing the highest quality products and services in the medical communications industry. Our vision is to create the highest value for our clients and the most opportunity for our team members, while working together to improve the lives of patients. Collectively, we are leaders in strategic planning, development, and execution of best-in-class programs that address medical needs, maximize strategic objectives, and make significant scientific and clinical contributions. Our passion and commitment to improving outcomes for our clients, healthcare professionals, and patients drives us to exceed expectations in everything we do.

Synchrony consists of integrated groups of medical-scientific, clinical, creative, commercial, and industry experts.  Synchrony Healthcare Communications specializes in branded and disease state marketing/promotional campaigns and initiatives. Our teams reflect our commitment to excellence—we’re smart, enthusiastic, and driven. We align the skills, experiences, and perspectives of diverse individuals to achieve unparalleled results in an environment of respect and mutual support. Above all, we are passionate about changing the world and improving the lives of patients.

Our success is built on the foundation of our team, and we’re always striving to strengthen our foundation. More than just seeking out the best and brightest to join us, we also create a work environment in which employees are respected and encouraged to grow.

Are you looking to be part of something great? We’d like to meet you!

The Producer is responsible for the day-to-day management of video projects, as well as assisting with the development and management of other projects deemed to fall under “production” (which may include, but are not limited to: podcasts, interactive media, apps, virtual and live events) across multiple clients, therapeutic areas, and products. The Producer manages the production of video content from concept to completion. They facilitate optimal visual storytelling by collaborating regularly with core team members from Creative Services, Medical Services and Account Services teams; coordinate with clients; and liaise with external directors, editors, animators, and production teams as well as in-house animators. The Producer works with dynamic internal teams across Synchrony companies as well as external partners to (1) Direct all assigned multimedia projects from concept to completion, developing efficient workflow procedures, processes, and project management practices to deliver best-in-class solutions that exceed expectations; (2) Oversee in-house production services for all video projects, including management of external partners (eg, video production and post-production teams, studio personnel, voiceover talent); (3) Establish and monitor budgets, timelines, and other relevant aspects related to the project SOW; (4) Collaborate with manager, Senior Producers, and internal teams on content development to produce high-quality visual storytelling deliverables; (5) Assist in ensuring that projects remain aligned with clients’ strategy, messaging, and branding; and (6) Ensure best practices related to video and multimedia projects are upheld among team members. The Producer is an excellent communicator and can effectively code-switch between internal teams with varying levels of experience in and knowledge of production and external partner experts, has a solutions-oriented mindset, and feels comfortable working with cross-functional teams internally and externally.

Job Duties

Project Planning and Management

• Maintain an understanding of client business, objectives, and tactics
• Assist project management in developing and maintaining timelines for multimedia projects, including identification of activities, project phases, key milestones, dependencies, and resources; consult/update manager and Account Services team as necessary
• Initiate requests for proposal and establish production budgets, including consultation with appropriate external partners
• Communicate objectives and scope of each project to external partners
• Make recommendations to manager to help identify, evaluate, and hire best external partner for each project on a per-project basis
• Responsible for workflow of external partners, ensuring deliverables are on time and within budget
• Proactively identify and analyze any external partner–related budget and timeline risks and communicate/problem-solve with internal team as needed
• Collaborate with cross-functional internal teams (eg, Project Management, Account Services, Creative Services, Medical Services, Editorial Services) to ensure adherence to project timelines, scopes, and budgets
• Maintain ongoing project-related communication with external partners and internal team members 
• Build and maintain strong, collaborative working relationship with existing and potential future external partners
• Provide direction to external partners and communicate feedback throughout the project life cycle
• Act as a liaison between Synchrony and external partners; ensure that external partners’ proposals and deliverables meet the needs of each project within budget
• Maintain and adhere to established process and procedures
• Work with individual members of the Creative Services, Account Services, Medical Services, Creative Services, and Project Management teams to oversee multimedia project workflow
• Keep up to date on progress of content development related to multimedia projects and identify and communicate potential impact on production

Creative and Account Services Support

• Communicate and collaborate with the Account Services and Creative Services teams to ensure both groups have the tools they need to execute on projects
• Provide recommendations to Account Services and Creative Services related to execution, storytelling style, and visual style as needed to optimize project
• Review storyboards for story flow, clarity, and timing/pacing as well as to ensure that content remains within scope
• Work with manager and/or Senior Producers to provide creative solutions to meet client demands for tactics within tight timelines and budget constraints
• Liaise between Account Services, Medical Services, and Creative Services to facilitate project workflow and maintain creative and strategic vision
• Assume a client-facing role when needed to discuss project timelines, budgets, updates, or recommendations
• Serve as the primary contact when responsible team members are traveling, out of the office, or unable to respond to internal or client requests
• Monitor and manage production activities to ensure timely delivery of assigned products and services
• Present work and provide rationale when needed in internal creative reviews and client meetings
• Accurately incorporate and/or convey feedback, comments, and changes from cross-functional team members to internal or external production partners.

Quality and Risk Control

• Ensure that highest quality standards are met in multimedia production process and output
• Work with Project Management to ensure that all quality control measures (eg, editorial review, graphics review) are completed
• Initiate and maintain electronic files for all multimedia projects
• Actively mitigate risk by identifying quality, budget, and timeline impacts

Key Competencies

• Strong creative, conceptual, and visual story-telling skills
• Ability to present ideas and supporting rationale to internal and external teams in an effective manner
• Proactive, solution-oriented approach
• Highly developed organizational skills and attention to detail
• Ability to coordinate and execute multiple tasks in a fast-paced environment to serve many therapeutic teams and meet project goals
• Ability to master various content management systems
• Desire to meet professional goals and acquire new skills
• Ability to identify key issues; creatively and strategically overcome challenges or obstacles
• High level of integrity, ethics, confidentiality, and accountability
• Ability to manage outcomes to win-win resolutions
• Well-defined sense of diplomacy, including solid negotiation, conflict resolution, and management skills
• Ability to interact effectively in a team environment
• Demonstrated ability to manage key constituent relationships
• Strong presentation and persuasion skills
  • Develops a clear point of view and tells a meaningful “story”
  • Demonstrates effectiveness in a variety of settings and group sizes with clients, peers, subordinates, and management
  • Confidently expresses both data/facts and more controversial topics
  • Commands attention and can manage group dynamics
• Expert communicator both verbally and in writing
• Sound analytical thinking, planning, prioritization, and execution skills
• Effective attention to detail and high degree of accuracy
• Strong time management and project management skills
• Ability to work under tight deadlines and multitask
• Ability to work independently; self-motivated
• Ability and desire to participate and interact effectively on a team
• High energy level and team player

Requirements

• Bachelor's degree
• Agency or production company experience
• Demonstrated storytelling ability through video
• Minimum 3 years of experience in video production-related role

Preferred Skills/Experience

• Creative writing/copy writing
• Proficiency in Microsoft Office applications
• Adobe Creative Suite
• Knowledge of healthcare/pharma industry

Working Conditions

• Ability to attend and conduct presentations
• Ability to travel as client needs require (20%)
• Ability to commit to extra and/or nontraditional hours as client needs require

Synchrony places high value on the well-being of its employees; therefore, Synchrony team members are eligible for a comprehensive array of benefits, including competitive salaries, generous paid time off, excellent health insurance, family leave, and a 401(k) plan with employer matching.

All your information will be kept confidential according to EEO guidelines.

EOE. Synchrony is not able to provide visa sponsorship for this role.