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Employee Relations Manager

At TerrAscend, we are on a mission to shape the future of the cannabis industry by creating leading marijuana-based therapies for patients and developing premium products for legalized adult recreational use.  We are one of the largest and fastest growing multi-state, vertically integrated cannabis operators in North America.  We’re on a roll and are just getting started! 


It’s a Joint Effort

We believe that How We Work Together Matters.  Our priority is to assemble a team that believes not just in what we do but how and why we do it.  Our most successful team members know that being of service to our patients, our customers, and each other is what separates us from other organizations. Our continued success is dependent upon bringing together the brightest minds in business with best-in-class cultivation and elevated patient and customer experiences, so we continue to set the standard for the industry. 

 

Sound like weed be a good fit?  Here’s where you come in.  

 

Our next Employee Relations Manager will foster a positive work environment by managing employee relations programs, ensuring compliance with labor laws, and addressing workplace concerns. 

 

You will be challenged to work both strategically and tactically to do to promote fair and consistent workplace practices while mitigating risks and supporting organizational goals


One minute you will be jumping in to mediate and negotiate an escalated conflict.

The next minute putting together a communication around an updated policy related to Employee Relations.

And the next minute reviewing an EthicsPoint case results to ensure a proper investigation was performed

Regardless of the task, it’s critical you have strong situational awareness and EQ as you’ll work with diverse teams and stakeholders across the organization

 

Where you'll be planted:

This is a remote role. We are only considering candidates in the following states:

Connecticut, Delaware, Maryland, Michigan, New Jersey, New York, Ohio, and Pennsylvania.



What you'll be doing in this role:
  • Serve as a trusted subject matter expert on complex employee relations matters; including diagnosing problems, negotiating workable solutions, and providing a verbal or written report of fact findings to all levels of leadership.
  • Build and establish relationships with Human Resources Business Partners (HRBP) and business leaders at various levels.
  • Provide guidance and support to managers and employees on various issues, such as grievances, disputes, disciplinary actions, layoffs, and terminations. 
  • Mediate and negotiate when escalated conflicts arise; collaborate with HRBPs to help resolve escalations in a timely and effective manner. 
  • Manage the EthicsPoint Hotline, ensuring that cases are timely assigned, investigated and closed with required reporting.
  • Collect and analyze employee relations data; provide insight(s) that drive action items to improve the employee experience.
  • Provide input and solutions to help improve and/or introduce policies and programs that impact the employee lifecycle, from hiring through offboarding. 
  • Develop, plan, and communicate updates on employee relations processes, policies, tools, and resources.
  • Provide strategic support, thought partnership and coaching, to all levels of the organization.
  • Monitor and comply with the relevant laws and regulations that govern employment and labor relations, such as anti-discrimination, health and safety, and collective bargaining.
  • Manage employee requests for leaves of absence and accommodations and oversee process with a focus on compliance and clear communication with all involved.
  • Additional duties as assigned.


What we're high on (what you'll need to be successful in this role):
  • A minimum of 6 years of experience in employee relations supporting a diverse employee population across multiple states and business units required.
  • Bachelor's Degree in Human Resources, Business Administration, or a related field a plus, but not required. 
  • Senior Professional in Human Resources (SPHR) or Certified Employee Relations Professional (CERP) certifications a plus but not required.
  • Strong understanding of labor and employment law
  • Union experience preferred but not required.
  • Exceptional interpersonal skills with natural problem-solving ability to improve situations for employees.
  • Excellent communication skills, both verbally and written, to communicate clearly and effectively with different stakeholders. 
  • Strong analytical skills to interpret data and information related to employee relations. 
  • Highly proficient in Microsoft Office Suite, including but not limited to Outlook, Word, Excel, Teams, etc.
  • Excellent organizational skills.


All full-time employees are eligible for benefits:
  • Paid-Time-Off (varies by State, please ask your Recruiter for more info)
  • Health, vision, and dental insurance
  • 98Point6 (remote primary care)
  • 401k with 4% matching (100% vested immediately)
  • Employee Assistance Program
  • Paid Parental Leave
  • Life Insurance
  • Short & Long Term Disability
  • Flexible Spending Account
  • Wellness Program


$90,000 - $105,000 a year
This position is also eligible for an Annual Incentive Plan (AIP) cash bonus

#LI-TERRASCEND


*** Background Check Requirement ***

As a condition of employment, a complete background investigation will be conducted based on the rules of the specific State in which the employee is hired. Typically, the state investigative process includes a state and federal background check.


EEO Statement

At TerrAscend, employees and applicants are evaluated based on their qualifications, skills, and ability to perform the duties and responsibilities of the position. TerrAscend is committed to assuring equal employment opportunities to all employees and applicants.

TerrAscend is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, creed, gender, pregnancy or related medical conditions, age, national origin or ancestry, physical or mental disability, genetic information, sexual orientation, to include gay, lesbian, bisexual, transgender and gender identity, or any other consideration protected by federal, state or local laws. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and coworkers.


Disclaimer

This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice. The list of job responsibilities, skills, duties, requirements, and the like is not exhaustive, rather it is illustrative of the current essential functions required for the position.


This organization participates in E-Verify.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. E-Verify Works for Everyone For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.


Esta Organización Participa en E-Verify.

Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.. Si E-Verify no puede confirmar que usted está autorizado para trabajar, este empleador está requerido a darle instrucciones por escrito y una oportunidad de contactar al Departamento de Seguridad Nacional (DHS) o a la Administración del Seguro Social (SSA) para que pueda empezar a resolver el problema antes de que el empleador pueda tomar cualquier acción en su contra, incluyendo la terminación de su empleo. Los empleadores sólo pueden utilizar E-Verify una vez que usted haya aceptado una oferta de trabajo y completado el Formulario I-9. Para más información sobre E-Verify, o si usted cree que su empleador ha violado sus responsabilidades de E-Verify, por favor contacte a DHS.


Statement on External Recruiting Agencies

TerrAscend and all affiliates do not accept blind resume submissions from external recruiting agencies. No fee will be paid to agencies who submit candidates without being under contract for an active search with TerrAscend. 


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Average salary estimate

$97500 / YEARLY (est.)
min
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$90000K
$105000K

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What You Should Know About Employee Relations Manager, TerrAscend

At TerrAscend, we are excited to welcome an Employee Relations Manager to our team! As a leader in the cannabis industry, we're dedicated to creating innovative therapies and products that elevate the customer experience. The Employee Relations Manager will play a vital role in fostering a positive workplace culture while ensuring compliance with labor laws and addressing employee concerns effectively. You’ll find yourself balancing strategic thinking with hands-on problem-solving as you mediate conflicts, support managerial staff, and provide actionable insights based on employee data. Your knack for building relationships will shine as you collaborate with HR business partners and leaders across our multi-state operations. You’ll lead the charge in managing ethics cases, guiding disciplinary actions, and shaping employee relations processes that make our organization a fantastic place to work. With our remote work environment, we're seeking candidates from select states who are passionate about enhancing the employee experience. If you have over six years of employee relations experience and a strong understanding of labor laws, we want to hear from you! Join us at TerrAscend, where your skills can make a real difference in the lives of our employees and customers alike.

Frequently Asked Questions (FAQs) for Employee Relations Manager Role at TerrAscend
What responsibilities will an Employee Relations Manager at TerrAscend have?

An Employee Relations Manager at TerrAscend is tasked with promoting a positive workplace environment through various responsibilities, including managing employee relations programs, mediating disputes, and ensuring compliance with labor laws. This role involves diagnosing issues, providing support to managers and employees, and analyzing employee data to drive improvements.

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What qualifications are necessary for the Employee Relations Manager position at TerrAscend?

To be considered for the Employee Relations Manager role at TerrAscend, candidates should have a minimum of six years of experience in employee relations, preferably in a diverse environment. An understanding of labor and employment law is crucial, along with strong analytical and communication skills. Although not mandatory, certifications like SPHR or CERP are valued.

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How does the Employee Relations Manager contribute to TerrAscend's mission?

The Employee Relations Manager at TerrAscend contributes significantly to the company’s mission by enhancing the workplace culture, ensuring fair and equitable practices, and resolving conflicts efficiently. This role supports the overall operational goals by fostering an environment where team members feel valued and heard.

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Is the Employee Relations Manager position at TerrAscend remote?

Yes, the Employee Relations Manager position at TerrAscend is remote. However, candidates must reside in specific states, including Connecticut, Delaware, Maryland, Michigan, New Jersey, New York, Ohio, or Pennsylvania, to be eligible for this role.

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What benefits are offered to full-time Employee Relations Managers at TerrAscend?

Full-time employees at TerrAscend, including Employee Relations Managers, are eligible for a variety of benefits such as health insurance, paid time off, a 401k with matching, wellness programs, and additional perks like paid parental leave. Financial security and well-being are among our top priorities for our team members.

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Common Interview Questions for Employee Relations Manager
What is your experience with employee relations in a multi-state environment?

When answering this question, highlight specific experiences you've had with managing employee relations across different states. Discuss any challenges you've faced and how you ensured compliance with various state laws while supporting a diverse employee population.

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How do you approach conflict resolution among employees?

In response, describe your methodology for conflict resolution—beginning with active listening and empathy. Provide examples of situations where you've effectively mediated disputes and the outcomes that resulted from your interventions.

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Can you explain your understanding of labor laws relevant to employee relations?

Here, you should share your knowledge about key labor laws, such as anti-discrimination laws and workplace safety regulations. Highlight any specific experiences where your understanding of these laws guided your decision-making in employee relations matters.

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How do you gather and analyze employee feedback?

Discuss the tools and techniques you use to collect employee feedback, such as surveys or focus groups. Explain how you interpret and leverage that data to drive changes in employee relations practices and improve the workplace environment.

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What role does communication play in employee relations?

Emphasize the importance of clear communication in fostering trust and transparency within an organization. Provide examples of how you have effectively communicated policies and resolved issues through open dialogue with employees.

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Describe a time when you had to conduct an investigation related to employee misconduct.

To answer this, detail a specific case where you successfully conducted an investigation, outlining the steps taken and how you ensured fairness and confidentiality throughout the process. Discuss the resolution and its impact on the employee relations landscape.

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How do you stay updated with changes in employment laws?

Explain your strategies for keeping current with labor law changes, such as attending professional workshops, participating in webinars, and reading relevant publications. This shows your commitment to compliance and continuous improvement.

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How would you handle an ethical dilemma at work?

When answering this, demonstrate your ethical reasoning by outlining your decision-making process. Provide an example from past experiences to illustrate how you navigated a challenging situation while maintaining integrity and adherence to company values.

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What strategies do you employ to enhance employee satisfaction?

Discuss various strategies that can improve job satisfaction, such as recognition programs, career development opportunities, and open feedback channels. Provide instances where you've implemented such strategies and their results on employee morale.

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Why do you want to work at TerrAscend as an Employee Relations Manager?

Your answer should reflect your admiration for TerrAscend’s mission and values, connecting your previous experiences to how they align with the company's priorities. Highlight what excites you about the cannabis industry and your desire to be part of a team that prioritizes employee and patient experiences.

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EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
March 30, 2025

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