Senior Catering Operations Manager
Description
The Bartolotta Restaurants is a nationally recognized restaurant and catering organization co-founded by restaurateur Joe Bartolotta and his brother, two-time James Beard Award-winning Chef Paul Bartolotta. Since 1993, The Bartolotta Restaurants has grown to become the premier culinary brand in the Greater Milwaukee region, offering first-class service and cuisine across a portfolio of 17 one-of-a-kind restaurants and catering facilities. As a forward-thinking and respected company, we also give back to our community through Care-a-lotta, a charitable program that supports numerous nonprofit organizations throughout Milwaukee.
At The Bartolotta Restaurants, we are committed to excellence in every aspect of our business, from the products we source to the food and service we deliver every day in our restaurants and catering venues. Our greatest asset in our company is our team members because, without them, we wouldn't be in business. We look for people who have what we call a "hospitality heart," characterized by a commitment to providing excellence, a passion for taking care of our guests, and a “can-do” attitude. We're a family-run business, and we consider our team members part of The Bartolotta Restaurants family.
JOB PURPOSE: This position is responsible for managing catering events with the overall execution of day of service for our guests during their events. Uses leadership skills to ensure quality service and proper food distribution along with reviewing preparation of the event with the team to ensure the utmost focus on the safety of our guests.
PRIMARY DUTIES & RESPONSIBILITIES
- Oversees food & beverage catering events preparation, ensuring compliance with health, safety, food handling, and hygiene standards.
- Ensures customer satisfaction with all aspects of the catering events experience.
- Handles customer complaints, resolving issues in a diplomatic and courteous manner.
- Ensures compliance with alcoholic beverage regulations.
- Estimates food and beverage costs.
- Manages inventory and purchases food and supplies.
- Conducts daily inspection of catering locations and equipment to ensure compliance with health, safety, food handling, and hygiene standards.
- Periodically evaluates units’ equipment for repairs and maintenance, schedules for service.
- Maintains sales records and tracks cash receipts.
- Prepares and submits operations reports and other documentation requested by leadership.
- Collaborates with the Catering Operations Manager to ensure appropriate staffing and seamless execution of events, maintaining high service standards and efficiency.
- This role will also assist in restaurant and club operations as required.
- Due to the nature of our business, team members are expected to be available and work weekends, late evenings, and Holidays, as needed.
All Other Duties as Assigned
Requirements
QUALIFICATION REQUIREMENTS:
- Highly organized and self-directed.
- Excellent project management skills and ability to delegate jobs to staff.
- Ability to work in a fast-paced, changing environment.
- Provides feedback to the team sharing the feedback with leadership.
EDUCATION and/or EXPERIENCE REQUIREMENTS:
- High school diploma or GED required.
- 4 years experience of food and beverage services
PHYSICAL REQUIREMENTS:
While performing the duties of this job, the employee is:
- Frequently required to stand, walk, use hands and fingers to handle and feel, and reach with hands and arms.
- Occasionally required to bend, kneel, crouch, climb stairs, and reach overhead.
- Ability to lift, push or pull up to 50 pounds.
ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Average salary estimate
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Are you a seasoned hospitality professional with a passion for catering? Join us at The Bartolotta Restaurants as a Senior Catering Operations Manager in Hartland, Wisconsin! Our renowned restaurant group, co-founded by the acclaimed Joe and Chef Paul Bartolotta, is a leader in the Greater Milwaukee culinary scene. Here, we pride ourselves on not only delivering exquisite food but also providing an exceptional guest experience. In this role, you'll be at the heart of our catering events, managing the entire operation and ensuring our guests receive flawless service from start to finish. You'll lead a dedicated team, overseeing the preparation of food and beverages, ensuring every detail aligns with our high health and safety standards. Your ability to diplomatically handle customer concerns will contribute to our reputation for excellence, while your strong project management skills will ensure the smooth execution of events. At Bartolotta, we value our team members as family and believe in fostering a culture of support, innovation, and community giving through our Care-a-lotta program. If you thrive in a dynamic environment and have a hospitality heart, we want you to join our team!
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