Patient Care Coordinator - Resource

The Patient Care Coordinator - Resource at Rehab Associates of Central Virginia is responsible for coordinating patient flow efficiently through check-in, treatment, and check-out. This includes greeting patients, managing electronic scheduling, maintaining patient records, collecting payments, and ensuring excellent customer service throughout the patient's journey.

Candidates for the Patient Care Coordinator - Resource role should be high school graduates or equivalent, possess excellent customer service skills, have a keen attention to detail, and demonstrate strong organizational abilities. Teamwork and good time management are also crucial for success in this position.

As a Patient Care Coordinator - Resource, you'll receive a competitive compensation package along with excellent benefits, including health and dental insurance, a 401k plan, generous paid time off, and access to employee discounts and an Employee Assistance Program (EAP) tailored to support your personal and professional growth.

The Patient Care Coordinator - Resource plays a crucial role in enhancing the patient experience by being the first point of contact and ensuring smooth communication between the patients and the clinic staff. This role focuses on providing attentive care, collecting necessary information, and facilitating a comfortable environment, ultimately leading to a positive atmosphere for healing.

You can expect a fun and energetic work environment at Rehab Associates of Central Virginia. The team prioritizes collaboration and a positive atmosphere, which allows employees to thrive both personally and professionally while contributing to outstanding patient care.

The most important quality for a Patient Care Coordinator is exceptional interpersonal skills. This role requires a friendly and approachable demeanor to create a welcoming atmosphere for patients and to effectively communicate with both patients and healthcare providers.

It's essential to be familiar with electronic scheduling systems, as they streamline operations and enhance patient experiences. Discuss any specific systems you've used, highlighting your ability to manage appointment scheduling or troubleshoot common issues.

Maintaining patient confidentiality is critical. You should emphasize your understanding of HIPAA regulations and discuss your commitment to secure handling of sensitive information through proper training and awareness.

Handling upset patients requires patience and empathy. Describe your approach, such as actively listening to their concerns, validating their feelings, and working collaboratively to find a resolution while adhering to company policies.

To stay organized, I prioritize tasks based on urgency and importance, utilize tools like checklists, and remain flexible to adapt to changing situations. Mentioning specific techniques or software can strengthen your response.

Teamwork is vital for a Patient Care Coordinator as it fosters collaboration between staff and enhances the overall patient experience. Discuss your experiences working within teams and how you've contributed positively to team dynamics.

Verifying patient information is crucial to ensuring accurate medical records. Explain the systematic approach you would take, such as confirming details with the patient, cross-referencing documents, and ensuring data is securely entered into electronic systems.

Provide a specific example that highlights your commitment to exceptional service. This could involve personalizing a patient's experience, resolving an issue, or helping out beyond your usual responsibilities, showing your dedication to patient care.

Demonstrating knowledge about the company indicates your genuine interest in the position. Discuss the clinic's commitment to patient care, specialized services, and their dedication to professional development for employees.

Discuss your passion for helping others, the rewarding nature of healthcare work, and your motivation to be part of a team dedicated to improving patients' lives. You can share personal experiences or values that align with the company's mission.