Systems Engineer, Virtualization/Linux Engineering (Junior Level) - job 17 of 19

As a Junior Systems Engineer at Visa, you'll be responsible for maintaining the security, availability, and performance of our systems infrastructure. You will respond to and resolve incident and problem tickets, provide automation solutions to enhance system efficiency, and work with various engineering and delivery teams to ensure seamless infrastructure support. Strong knowledge of monitoring techniques and tools is critical, particularly in managing Linux systems and experiencing with virtualization technologies such as VMWare ESX.

To qualify for the Junior Systems Engineer role at Visa, you should possess a foundational understanding of Linux operating systems and virtualization platforms like ESX/vCenter. Familiarity with automation tools such as Ansible and Chef, as well as monitoring tools like Splunk and Grafana, is highly beneficial. Strong analytical abilities, excellent communication skills, and a proactive approach to problem-solving are essential traits that Visa looks for in candidates.

The Junior Systems Engineer position at Visa offers flexible scheduling options, requiring weekend shifts. You can choose between working four 10-hour days (4x10) or five 8-hour days (5x8) each week. This flexibility allows you to align your work hours with personal commitments while contributing effectively to our operations and infrastructure needs.

At Visa, Junior Systems Engineers work in a hybrid environment that combines remote work with in-office collaboration. Employees are expected to work in the office 2-3 days a week, depending on business needs, while the other days can be remote. This approach fosters teamwork and allows for innovation while providing the flexibility many professionals desire in today's work landscape.

Visa is committed to professional development and growth, particularly for Junior Systems Engineers. As you gain experience in automation, virtualization, and infrastructure support, you will have opportunities to work on advanced projects across various teams. Furthermore, Visa supports continuous learning through training programs and mentorship, enabling you to progress within the company towards more senior roles in systems engineering and operations.

When responding to this question, focus on the specific distributions of Linux you have worked with, any projects where you managed Linux servers, and your understanding of system administration tasks. Be sure to mention any relevant certifications or training, as well as how you use Linux tools to automate processes or monitor systems.

In your answer, describe your systematic approach. Start with gathering information about the incident, analyzing logs, and using monitoring tools to identify the root cause. Highlight your experience in collaboration with teammates during outages and the importance of documentation and SOP adherence in restoring services.

Discuss your hands-on experience with automation tools such as Ansible or Chef. Explain specific use cases where you used these tools to automate tasks, reduce manual workload, or improve system efficiency. Highlight specific projects and the tangible results achieved through automation.

Share a specific example of a project you collaborated on, emphasizing your role, contributions, and how you effectively communicated with team members. Explain how working together contributed to overcoming challenges and achieving project goals.

Discuss your strategy for task prioritization, such as using project management tools or techniques like the Eisenhower Matrix. Provide examples from your past experiences where you effectively managed multiple responsibilities while ensuring deadlines were met and quality wasn't compromised.

Explain your foundational knowledge of ITIL practices, including key processes like Incident Management, Problem Management, and Change Management. Discuss any relevant training or experience in applying ITIL frameworks within operational environments to enhance service delivery and maintain SLAs.

Talk about your experience with tools like VMWare ESX or similar virtualization platforms. Provide examples of how you've deployed, managed, or troubleshot virtual machines, and highlight any impacts your work had on resource utilization and system performance.

Discuss specific monitoring tools you've used, such as Splunk or Grafana, and describe how you leveraged these tools to ensure system health, performance metrics, and security compliance. Highlight your ability to configure alerts and respond quickly to incidents.

Give examples of high-pressure scenarios you’ve encountered and the methods you used to handle the stress. Emphasize your ability to stay focused, your dedication to clear communication, and how you assess situations to make informed decisions.

Share your insights into current trends impacting infrastructure support, such as the rise of cloud computing or security challenges. Address specific challenges you've encountered or witnessed and how you think innovative solutions can address them.