PayOps Analyst - job 17 of 19
The Payments Analyst is an important role and is responsible for the execution and completion of payment processing, liquidity management and exception handling processes and tasks.
The Payment Operations team is a core function within Visa Payments Ltd and is responsible for the timely execution of all processing activities and associated operational tasks to ensure the effective day to day running of Visa payment services. The team is not client facing but does regularly interact with our network of Partners.
What we expect of you, day to day.
Responsible for the approving payments, including Faster Payments, International Payments/SWIFT, ACH domestic payments, and global real time payment schemes, in line with the agreed cut offs.
Responsible for the approval of incoming liquidity within agreed times scales
Assist and support the team with general Investigations and correctly resolve payment exceptions, (e.g. rejections, returns, failures, etc.)
Responsible for the approval of Bank partner statements, investigating and resolving any breaks.
Correspond and liaise with Network Partners through email, telephone, and the SWIFT network to resolve issues in a timely manner and minimise service/client impact
Develop an in-depth understanding of the payments platform and our global network of Payment Partners
Actively seek to improve processes, workflows and tooling
Support the identification, management and resolution of service affecting incidents
Manage your time, as well as the payment specialists, effectively to ensure all critical tasks are completed and deadlines achieved
Collaborate with other internal teams, including compliance, reconciliation, customer support and App services to ensure issues are resolved in a timely manner.
Collaborate with the Payment Team Lead/Manager to discuss and report on daily challenges, work loads and improvement ideas.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Average salary estimate
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As a PayOps Analyst at Visa Payments Ltd in sunny Miami, you'll become an essential player in the world of payment processing. In this vital role, your day-to-day will revolve around ensuring that payment transactions run smoothly and efficiently. You're responsible for approving various payment types, including Faster Payments, International Payments/SWIFT, and ACH domestic payments, following strict cut-off timelines. You'll also manage incoming liquidity and play a key role in investigating any payment exceptions like rejections or returns. Although this position isn’t client-facing, you'll be interacting with our extensive network of Partners to swiftly address any issues that may arise. You’ll dive deep into our payments platform and deliver valuable insights to enhance our workflows and processes. Your knack for collaborating with different teams, including compliance and customer support, will ensure that any service-affecting incidents are resolved quickly, helping us maintain the highest standards of service. Time management will be crucial as you will coordinate with others to prioritize and complete critical tasks efficiently. If you're passionate about payments and eager to thrive in a dynamic environment while working both remotely and in-office, this opportunity might be just what you're looking for!
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Visa Inc. operates as a payments technology company worldwide. The company facilitates commerce through the transfer of value and information among consumers, merchants, financial institutions, businesses, strategic partners, and government entiti...
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