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(USA) Coach/Ops Mgr Trainee - job 5 of 21

Position Summary...

What you'll do...

Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with all levels of associates regarding store operations utilizing technology business initiativesmerchandising and company direction introducing and leading company change efforts providing clear expectations and guidance to implementbusiness solutions and communicating business objectives to teams effectively Models and demonstrates exceptional customer service standards to store associates by following and demonstrating the One Best Way OBWservice model managing and supporting customer service initiatives for example store of the community and community outreach programsensuring customer needs complaints and issues are successfully resolved developing and implementing action plans to correct deficiencies andproviding process improvement leadership to ensure a high quality customer experience Drives the financial performance and sales of the designated store area by reviewing and evaluating PL Profit Loss statements managing andassisting in budgeting forecasting and controlling expenses in designated business area to confirm they are indexed to sales monitoring andensuring effective merchandise presentation seasonal transitions inventory flow and operational processes and developing and implementingaction plans to mitigate shrink and ensure sales and profit goals are achieved for business area Provides supervision and development opportunities for hourly associates by hiring training and mentoring of associates assigning duties settingclear expectations providing associate recognition communicating expectations consistently and effectively ensuring diversity and inclusionawareness and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates completes and oversees jobrelated activities and assignments by developing and maintaining relationships with key stakeholderssupporting plans and initiatives to meet customer and business needs identifying and communicating goals and objectives building accountability forand measuring progress in achieving results identifying and addressing improvement opportunities and demonstrating adaptability and promotingcontinuous learning Provides supervision and development opportunities for associates by hiring and training mentoring assigning duties providing recognition andensuring diversity awareness Ensures compliance with company policies and procedures and supports company mission values and standards of ethics and integrity byimplementing related action plans utilizing and supporting the Open Door Policy and providing direction and guidance on applying these in executingbusiness processes and practices Respect the Individual: Builds highperforming teams embraces differences in people cultures ideas and experiences creates a workplace where associates feel seen supported and connected through a culture of belonging creates opportunities for all associates to thrive and performx000B Respect the Individual: Works collaboratively builds strong and trusting relationships communicates with impact energy and positivity to motivate and influencex000B Respect the Individual: Attracts and retains the best talent empowers and develops talent and recognizes others contributions and accomplishments Act with Integrity:Maintains and promotes the highest standards of integrity ethics and compliance models the Walmart values to support and foster our culture holds oneself and others accountable supports Walmarts goal of becoming a regenerative company by making a positive impact for associates customers members and the world around useg creating a sense of belonging eliminating waste participating in local giving Act with Integrity:Acts in a selfless manner and is consistently humble selfaware honest fair and transparent Serve Our Customers and Members Delivers results while putting the customer first considers and adapts to how where and when customers shop and applies the EDLP and EDLC business models to all plans Serve Our Customers and Members Makes decisions based on data insights and analysis balances short and longterm priorities and considers our customers fellow associates shareholders suppliers business partners and communities when making plans Strive for Excellence:Displays curiosity and a desire to learn takes calculated risks demonstrates courage and resilience and encourages learning from mistakes Strive for Excellence:Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The hourly wage range for this position is $31.25-$38.46* Plus Differential to meet legislative requirements, where applicable.

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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Regional Pay Zone (RPZ) (based on location)

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- Sales Volume Category (SVC) (based on facility sales volume)

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

2 years’ of college; OR 1 year’s retail experience and 1 year’s supervisory experience; OR 2 years’ general work experience and 1 year’s
supervisory experience.
For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific
Criminal Background Check (CBC) and Firearms Authorized Training.
For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a
current state issued Certificate of Eligibility.
Associates will be required to attend and successfully complete all job-required trainings and assessments (for example, Academy trainings, Open Door trainings, etc.)

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University, Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University, General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing

Primary Location...

6005 S Eastern Ave, Las Vegas, NV 89119-3135, United States of America
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Average salary estimate

$72500 / YEARLY (est.)
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$65000K
$80000K

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What You Should Know About (USA) Coach/Ops Mgr Trainee, Walmart

Are you ready to take on an exciting challenge as a Coach/Ops Mgr Trainee at Walmart in Las Vegas, NV? This role is all about leading and developing dynamic teams, coaching associates through active communication, and creating a stellar customer experience. You’ll be at the forefront of store operations, sharing your passion for merchandising and ensuring everything runs smoothly while implementing innovative business solutions. With a focus on financial performance, you’ll analyze Profit & Loss statements, manage budgets, and drive sales through effective merchandise presentation. You’ll have the chance to foster a supportive environment by hiring, training, and mentoring great talent, ensuring that your team is not only diverse but also cohesive and high-performing. Your responsibilities will also include resolving customer issues, fostering community relations, and promoting a culture of continuous improvement. Working together with key stakeholders, you’ll be instrumental in helping set and achieve business objectives. What's more, Walmart offers fantastic pay and benefits, including health coverage, 401(k), paid time off, and educational opportunities through our Live Better U program! If you're motivated, ready for growth, and enjoy working in a collaborative and fast-paced environment, then this could be your next great adventure.

Frequently Asked Questions (FAQs) for (USA) Coach/Ops Mgr Trainee Role at Walmart
What are the primary responsibilities of a Coach/Ops Mgr Trainee at Walmart?

As a Coach/Ops Mgr Trainee at Walmart, you will be responsible for leading and developing teams by mentoring associates, ensuring exceptional customer service, managing financial performance through P&L analysis, and overseeing store operations. You'll also implement business solutions and drive sales while fostering a diverse and inclusive workplace.

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What qualifications do I need to apply for the Coach/Ops Mgr Trainee position at Walmart?

To qualify for the Coach/Ops Mgr Trainee role at Walmart, candidates should have at least 2 years of college or 1 year of retail experience combined with 1 year of supervisory experience. Alternatively, 2 years of general work experience with a year in a supervisory role is acceptable. Preferred qualifications include a Bachelor of Science in Business Management.

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How does Walmart support career growth for Coach/Ops Mgr Trainees?

Walmart encourages career advancement by providing access to the Live Better U education benefit program, allowing Coach/Ops Mgr Trainees to pursue degrees and certifications. This commitment to personal and professional growth ensures employees are well-equipped for future leadership roles within the company.

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What skills are essential for success as a Coach/Ops Mgr Trainee at Walmart?

Successful Coach/Ops Mgr Trainees at Walmart possess strong leadership and communication skills, the ability to analyze financial data, and a passion for customer service. Emotional intelligence, adaptability, and a commitment to diversity and inclusion also play crucial roles in driving team and store success.

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What benefits can I expect as a Walmart Coach/Ops Mgr Trainee?

Walmart offers a competitive pay range for Coach/Ops Mgr Trainees along with various benefits, including health insurance, a 401(k) plan, paid time off for various situations, and access to educational programs. The company strives to support employees' health, financial security, and personal development.

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Common Interview Questions for (USA) Coach/Ops Mgr Trainee
How do you approach mentoring and training new associates?

In my mentoring approach, I focus on building a supportive relationship with new associates. I assess their learning styles and tailor my training strategies accordingly, ensuring they feel confident and empowered. I believe in hands-on training and promoting open communication to encourage questions and feedback.

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Can you give an example of how you solved a customer complaint effectively?

Certainly! In a previous role, a customer was unhappy with a product. I actively listened to their concerns, empathized with their situation, and offered a replacement or refund. By resolving their issue promptly and ensuring they left satisfied, I turned a negative experience into a positive one and retained their loyalty.

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What strategies do you use to manage budget and sales projections?

I utilize data analytics to assess past sales trends and develop forecasts based on current market conditions. Regularly reviewing P&L statements helps me to adjust our strategy proactively. I also engage my team in discussions about budgeting to ensure transparency and build collective ownership.

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How do you foster a culture of diversity and inclusion in your team?

I believe that diversity enriches the workplace. I promote inclusivity by encouraging team collaboration and ensuring each voice is heard. I also provide training on diversity and work actively to create an environment where everyone feels respected and valued for their unique contributions.

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What is your experience with managing change in an organization?

Managing change effectively requires clear communication and support. In my previous roles, I have led initiatives by explaining the 'why' behind changes, addressing concerns, and involving associates in the process. I ensure that everyone understands how changes benefit our customers and team.

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How do you measure the success of your team's performance?

I focus on key performance indicators like customer satisfaction scores, sales growth, and employee engagement levels. I set clear expectations and conduct regular check-ins to provide feedback, celebrate successes, and identify areas for improvement, ensuring my team knows what success looks like.

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Can you describe a time when you had to make a tough decision?

In a previous role, I had to decide whether to extend an employee's probation period due to performance issues. After considering their potential and having discussions, I decided to offer support through additional training and guidance, which ultimately led to their improvement and retention.

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How do you stay current with industry trends and technology?

I stay current by regularly attending industry conferences, subscribing to relevant publications, and participating in professional networks. I also dedicate time for self-learning about new technologies and strategies that can be adopted to enhance customer experience and operational efficiency.

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What customer service standards do you believe are essential?

Essential customer service standards include responsiveness, empathy, product knowledge, and effective problem-solving skills. Ensuring associates embody these qualities fosters an environment where customers feel valued and understood, which is crucial for customer loyalty.

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How do you promote continuous improvement among your team?

I promote continuous improvement by encouraging feedback and open discussions about processes. I challenge my team to identify areas for innovation and share success stories with others. Additionally, I integrate training programs that focus on skill enhancement and adaptability to new methods.

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DATE POSTED
March 30, 2025

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