Senior Manager Food & Beverage Operations

As a Senior Manager of Food & Beverage Operations at Boyd Gaming, you'll be tasked with overseeing all daily food outlet operations. This includes ensuring compliance with company standards and regulations and addressing personnel matters such as hiring, training, and evaluating staff. You’ll also handle customer service issues and proactively seek to improve operational efficiency.

To qualify for the Senior Manager Food & Beverage Operations role at Boyd Gaming, you must be at least 21 years old and possess a minimum of three years of restaurant management experience, preferably with multi-outlet exposure. Excellent communication and customer service skills are essential, along with the ability to stand and walk for extended periods.

Crucial skills for the Senior Manager Food & Beverage Operations role at Boyd Gaming include excellent customer service and communication abilities, strong leadership skills for managing multiple teams, and the capacity to analyze financial data. You should also be adept at problem-solving and enhancing operational productivity.

Boyd Gaming is committed to the professional development of its employees, including the Senior Manager Food & Beverage Operations. You will have opportunities for training, promotions, and involvement in strategic projects, allowing you to expand your skill set and advance your career within the company.

The working environment for a Senior Manager Food & Beverage Operations at Boyd Gaming is dynamic and fast-paced, set within a vibrant casino atmosphere. You'll engage with a motivated team and interact with diverse guests, making it an exciting role suited for someone who thrives in hospitality.

When answering this question, give a concise overview of your relevant experience that highlights specific roles, responsibilities, and achievements in restaurant management. Mention any multi-outlet experience if applicable, as Boyd Gaming values strong leadership in diverse environments.

In your response, outline a step-by-step approach to resolving customer complaints. Highlight the importance of listening to the customer, empathizing with their situation, and taking prompt action to rectify the issue. Share an example if possible to illustrate your problem-solving capabilities.

Discuss your methods for employee coaching and motivation. Emphasize collaborative goal setting, regular feedback, and recognition programs to cultivate high performance. Providing examples of how you've successfully led team improvements in previous roles will further illustrate your effectiveness.

Provide a specific example of a project that yielded positive results. Detail the initial challenge, what actions you took to address it, and the measurable outcomes of these actions. This shows your proactive nature and ability to drive efficiency.

Outline the importance of food safety regulations and how you regularly stay updated on these standards. Describe the procedures you’ve implemented to ensure compliance and how you train your staff to uphold these standards consistently.

In your answer, describe your experience with budget development, monitoring expenses, and making adjustments as necessary to meet financial goals. Providing specifics about your previous budget impacts will demonstrate your financial acumen.

Discuss your approach to fostering teamwork, such as organizing team-building activities, promoting open communication, and recognizing individual contributions. Providing an example of how you’ve successfully managed diverse teams can strengthen your answer.

Express how customer service is the backbone of the food and beverage industry. Highlight your dedication to ensuring that every guest enjoys their experience, along with strategies to train staff to deliver exceptional service consistently.

Share your techniques for managing stress and maintaining calm during busy periods, such as effective delegation, prioritization of tasks, and clear communication with your staff. Specific examples of how you've navigated past busy periods will add weight to your answer.

Conclude by summarizing your relevant experiences, skills, and passion for the hospitality industry. Demonstrate how your values align with Boyd Gaming's mission and how your leadership style will contribute positively to their team.