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Restaurant Operations Manager

Job Description:

THE RESTAURANT & OPERATIONS MANAGER: provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results and exceed the guest experience.

What we are looking for! 

  • You love working in a fast-paced, multi-faceted Restaurant/Entertainment scene 
  • You can communicate with the Team Members and Guests in a way that inspires FUN! 
  • You like immediate gratification! Nothing better than making someone's experience better or inspiring your team to play at a higher level 
  • You have never met a goal you can't beat 
  • You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
  • The ability to oversee all aspects of the business - from the most minor details to the big picture 

Requirements:

  • 21+ years of age
  • 2+ years of Restaurant/Hospitality Experience
  • Proficient in managing the cost of goods sold and labor
  • Ability to lead a team to create a memorable guest experience
  • True leadership capabilities
  • The ability to work weekends, nights, and holidays
  • Not afraid to work in a fast-paced, noisy environment with distracting conditions

What will you be doing daily?

  • Developing and leading hourly team members to exceed guest’s expectations
  • Demonstrating proactive leadership by ensuring positive staff and guest experiences through personal interactions
  • Interacting with guest service-focused team members in areas of recruiting, hiring, coaching, training, and contentious professional development
  • Living our core values along with leading others to do so while collaborating with the management team to achieve high-quality and timely results


PERKS! 

  • Competitive salary 
  • Quarterly bonus program 
  • Health, Dental, Vision, Long & Short-term Disability 
  • Employee Assistance Program 
  • Buster’s Legacy Fund (Supports team members during difficult times) 
  • 401K matching plan 
  • FREE food 
  • FREE gameplay 
  • Large leadership team = multiple managers per shift 
  • FUN work environment 
  • Grow your career! 
    •  Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities

Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer

Salary Range:

49226

-

57914

We are an equal opportunity employer and participate in E-Verify in states where required.

Average salary estimate

$53570 / YEARLY (est.)
min
max
$49226K
$57914K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Restaurant Operations Manager, Dave & Buster's

As a Restaurant Operations Manager at Dave & Buster’s in Baton Rouge, Louisiana, you're stepping into a vibrant, energetic environment where fun meets fantastic food and entertainment. We’re looking for someone who thrives in the bustling atmosphere of a restaurant and entertainment venue, someone who can lead with enthusiasm and inspire both team members and guests. In this pivotal role, you’ll provide guidance and supervision to ensure operational excellence and enhance the guest experience, taking our brand to the next level. You’ll be responsible for developing a fantastic team, from hiring to training and coaching, ensuring everyone delivers the high standards we stand for. Your ability to juggle a multitude of tasks – from overseeing daily operations to strategizing on cost management – will be crucial on our busiest days. And let’s face it, if you see a challenge, you’ll want to crush it! With perks like quarterly bonuses, comprehensive health benefits, and even free gameplay, we’re all about fostering a fun workplace where you can shine. If you’re ready to play hard, inspire your team, and create unforgettable experiences for our guests, then step right up to your next adventure with us!

Frequently Asked Questions (FAQs) for Restaurant Operations Manager Role at Dave & Buster's
What are the responsibilities of a Restaurant Operations Manager at Dave & Buster’s?

As a Restaurant Operations Manager at Dave & Buster’s, your responsibilities include overseeing daily operations, leading the team to enhance guest experiences, managing costs, and ensuring that operational standards are met. You'll also be instrumental in recruiting, training, and developing staff while collaborating with other managers for strategic initiatives.

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What qualifications are needed for the Restaurant Operations Manager position in Baton Rouge?

To qualify for the Restaurant Operations Manager position at Dave & Buster’s in Baton Rouge, candidates should have at least 2 years of experience in the restaurant or hospitality sector, be at least 21 years old, and demonstrate strong leadership skills. Proficiency in managing costs and a willingness to work in a fast-paced environment is essential.

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How does the Restaurant Operations Manager impact guest experience at Dave & Buster’s?

The Restaurant Operations Manager plays a crucial role in shaping guest experience by leading the staff to deliver exceptional service, ensuring the highest standards of operation, and actively engaging with guests to enhance their visit. By fostering a culture of fun and service excellence, you directly influence the overall enjoyment of every guest.

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What are the typical working hours for a Restaurant Operations Manager at Dave & Buster’s?

Typical working hours for a Restaurant Operations Manager at Dave & Buster’s include evenings, weekends, and holidays, as these are peak times for our venue. The role averages around 50 hours a week, reflecting the dynamic and fast-paced environment of the restaurant and entertainment setting.

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What are the growth opportunities for a Restaurant Operations Manager at Dave & Buster’s?

Growth opportunities for a Restaurant Operations Manager at Dave & Buster’s are abundant, especially with two dynamic brands, Dave & Buster’s and Main Event Entertainment, under one roof. Managers can advance in their careers through various leadership roles, training programs, and by taking on new challenges within the company.

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Common Interview Questions for Restaurant Operations Manager
How do you handle high-pressure situations during busy shifts?

In a high-pressure environment, staying organized and maintaining clear communication with your team is key. Discuss a time when you successfully managed a busy shift by prioritizing tasks, delegating responsibilities, and keeping the morale high among staff and guests.

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Can you provide an example of how you've improved guest service in a previous role?

For instance, you can describe a scenario where you identified an area for improvement, implemented a new training program for staff, and resulted in increased guest satisfaction. Specific metrics and positive feedback received can demonstrate the impact of your leadership.

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What leadership style do you use to motivate your team?

Explain your personalized approach to leadership, whether it’s being hands-on and leading by example or more of a hands-off coach who trusts the team. Provide examples that illustrate how this has led to increased performance and a positive workplace culture.

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How do you ensure your team adheres to operational standards?

You can emphasize the importance of training and continual feedback. Discuss how you monitor performance, conduct regular check-ins, and foster collaboration to ensure your team meets operational standards consistently.

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What strategies do you use for cost management within a restaurant?

Highlight specific strategies such as monitoring inventory closely, training staff on minimizing waste, and analyzing sales data to make informed decisions about menu items and staffing levels to optimize profitability.

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Describe a time when you faced a challenge in the restaurant industry and how you overcame it.

Use a specific example where you encountered a significant challenge, such as staffing shortages or a drop in guest satisfaction, and detail the steps you took to resolve the issue while maintaining team morale and guest experience.

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How do you stay current with industry trends?

Discuss your approach to professional development, whether it's attending industry conferences, participating in online seminars, or keeping up with relevant publications. Mention how you apply this knowledge to improve operations and the guest experience.

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How would you approach training new team members?

Explain your training philosophy, perhaps emphasizing a hands-on approach and integration with experienced staff. Providing a structured training program along with mentoring can ensure new hires are set up for success.

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What role does feedback play in restaurant management?

Discuss how feedback from guests and staff is vital for continuous improvement. Providing a culture where feedback is encouraged will lead to better performance and innovative ideas for enhancing guest service.

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How do you handle conflicts within your team?

Illustrate your conflict resolution strategy, focusing on open communication and mediation. Providing an example of a conflict you resolved can show your skills in maintaining a positive team environment.

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Mission Driven
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Passion for Exploration
Reward & Recognition

At Dave & Buster’s, our mission is to create our Guest’s first choice for frequent fun through the best combination of the latest and greatest games, ultimate sports-viewing, extraordinary food and remarkable drinks.

17 jobs
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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
April 2, 2025

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